Paulo André Silva Email and Phone Number

▪ Managed cross-functional teams composed of 45 employees, supporting +5K users in +40 pharma and life sciences companies.▪ Improved implementation and operation processes, identifying and mapping requirements, control and implementation methods, and process to mitigate or eliminate inefficiencies.▪ Defined methodologies of implementations, support, solutions, services, SLA, quality control, with focus on operational excellence.▪ Responsible for Commercial & Compliance Technology solutions and eCommerce solutions (direct/indirect sales) for pharmaceutical and life sciences companies.▪ Responsible for Sales Engineering process for prospect and base customer as well as customer facing team focused on commercial technology. ▪ Several project implementations as CRM, CLM, Remote Detailing, Multichannel solutions for marketing and product departments.▪ Managed global technology projects with local scope, as well as global strategic meetings in Europe, USA and LATAM for solutions development and implementation.

▪ Managed operational team, with 40 employees, 15 customers and supporting +3K users.▪ Responsible for the Infrastructure, Product Management, System Development and Configuration, Projects, Implementation, Service Desk, Training, Hardware Management, Data Management areas.▪ Managed one of the principal solutions of the company, OneKey, as the Product Manager developing and improving the solution to our market.▪ Responsible for customer satisfaction, providing high level services and solutions tied to customer needs.▪ Elaborated individual development plans and constantly evaluated their performance and objectives.▪ Managed global technology projects with local scope, as well as global strategic meetings in Europe, USA and LATAM for solutions development and implementation.▪ Pre-sales support and technical detailing.▪ Responsible for vendor contracts and relationships.▪ Responsible for preparing and managing the annual operations budget