As a transformational IT leader with over 18 years of experience and Honored Listee in Marquis Who’s Who, I excel in aligning technology with strategic objectives to drive measurable business impact. My expertise spans digital transformation, enterprise systems optimization, and cross-functional leadership, all underpinned by a passion for innovation and customer success.I’ve spearheaded global initiatives that blend cutting-edge technology with operational excellence throughout my career. Highlights include:▪ $50M+ business value delivered through digital transformation initiatives for Fortune 500 clients.▪ 65% cost reduction achieved by optimizing SaaS platforms and renegotiating vendor contracts.▪ 75% faster quotation process through AI-driven sales automation, enhancing customer satisfaction by 85%.▪ 40% efficiency gains through automation and streamlined processes, fostering innovation across global teams of up to 165 professionals.I am recognized as a strategic thinker and results-driven leader, adept at navigating complex challenges to unlock new opportunities. Whether implementing AI solutions, overseeing ERP transformations, or driving agile adoption, I thrive in environments where innovation meets execution.My core belief: Start with why, fuel with passion, and achieve with purpose. Let’s create a future where technology drives unparalleled business success.Key competencies include:▪ Digital Transformation Leadership▪ Customer Experience Strategy (CX)▪ Data Strategy & Governance▪ Stakeholder Management & Collaboration▪ Change Management & Organizational Transformation▪ Agile & DevOps Methodologies▪ Cloud Technologies (Salesforce, Oracle Cloud, AWS, Azure)▪ Program & Project Management▪ Business Process Improvement▪ Cross-functional Team LeadershipLanguages:English, Portuguese, SpanishCORE STRENGTHS ▪ Client-Centricity ▪ Innovation▪ Simplification▪ A sense of urgency▪ A sense of community▪ A passion for customer success
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Passenger Service AgentSwissportOrlando, Fl, Us -
Executive Director, Global Strategy & OperationsFox Digital Mar 2024 - PresentOrlando, Florida, United StatesSpearheaded a $35M global portfolio, aligning operational initiatives with strategic business objectives to drive enterprise-wide efficiency.Lead high-performing, cross-functional teams across multiple geographies, optimizing frameworks to improve project execution by 30%.Introduced AI-driven tools to streamline reporting and enhance decision-making, providing advanced analytics and visibility to executive stakeholders.Partner with global vendors and stakeholders, managing complex negotiations to secure cost-effective solutions and long-term partnerships. -
Corporate Applications ManagerFis Mar 2022 - Feb 2024Orlando, Florida, United StatesDirected enterprise-wide digital platform operations, ensuring compliance with internal and external regulations and brand standards.Led corporate applications development initiatives, aligning SaaS and enterprise platform strategies with organizational objectives.Achieved a 65% reduction in operational costs by optimizing the sales cash to order management, streamlining service delivery processes, quotations, and renegotiating contracts.Collaborated with multinational teams to implement emergent technologies, including AI and automation, enhancing operational efficiency and client satisfaction. -
Managing Partner, Global Operations & Strategic InitiativesBorba&Lewis Consulting Mar 2014 - Mar 2022Orlando, Florida AreaDesigned and implemented transformative business strategies, delivering over $50M in measurable value for Fortune 500 clients across manufacturing, retail, hospitality, pharmaceutical, Aero&Space, and technology sectors.Directed international, cross-functional teams in negotiations, lease management, and operational audits, ensuring compliance with contractual obligations and global standards.Championed AI and automation initiatives to improve customer satisfaction, streamline operations, and achieve 40% efficiency gains.Acted as a trusted advisor to executive leadership, providing data-driven insights and strategic recommendations to optimize global operations. -
Chief Information OfficerWirtgen Group Dec 2008 - Nov 2014Orchestrated enterprise-wide IT and operational strategies to support global business operations across North America, Europe, and APAC regions.Negotiated high-value technology and operational agreements, ensuring alignment with corporate goals and driving strategic vendor partnerships.Delivered a 20% increase in productivity by introducing agile frameworks and best practices, improving team collaboration and operational transparency.Led large-scale ERP implementations, enhancing data accuracy, reporting capabilities, and operational visibility across global teams. -
Manager Of Enterprise Innovation & OperationsApisul Corretora De Seguros Jan 2006 - Dec 2008Designed, developed, and implemented a robust and innovative call center automation process, achieving a 75% performance improvement and 45% cost reduction within the first year.Directed enterprise application design and development, driving strategic planning to align with organizational goals and industry best practices.Cultivated partnerships with leading industry and technology organizations to shape the future trajectory of scalable, secure, and cost-effective solutions.Spearheaded the development and deployment of enterprise technology solutions, ensuring simplicity, flexibility, and robust security measures.Managed the full application lifecycle, from design to hypercare, ensuring seamless implementation and high-performance operations post-deployment.Served as the organization’s primary expert in large-scale enterprise software deployment, refining delivery processes, and optimizing key performance metrics.Integrated high-quality automation across daily operations, including DevOps, quality engineering, release management, and cloud technologies, enhancing operational efficiency. -
Project ManagerOmnilink Tecnologia S.A – Comunicação Satelital (Atual Zatix) Mar 2003 - Dec 2006(Dutch multinational, market leader in satellite communications and GIS(Geographic Information System).Key results:• Implementation of SAP R3 ERP following the model matrix (Netherlands);• Implementation of control systems sales force in Brazil and Latin America. -
It CoordinatorTribunal De Justiça Do Rs Jan 1998 - Feb 2003(The Court of Justice of the State of Rio Grande do Sul (TJ-RS) is an organ of the Judiciary of the Brazilian state of Rio Grande do Sul, tjrs.jus.br).Led a pilot project to automate and digitize legal documents related to Notary Publics in the state of Rio Grande do Sul.
Paulo Borba Education Details
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Computer Sciences
Frequently Asked Questions about Paulo Borba
What company does Paulo Borba work for?
Paulo Borba works for Swissport
What is Paulo Borba's role at the current company?
Paulo Borba's current role is Passenger Service Agent.
What schools did Paulo Borba attend?
Paulo Borba attended Universidade De Passo Fundo.
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Paulo Borba
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