Paulo Roberto De Moraes, Mba Email & Phone Number

Lisbon, Portugal

Lisboa, Portugal

🌟 Leading the GSD (Global Services Delivery) Center in Portugal for the European Market 🌟

Lisbon Area, Portugal

🌟 Global Services Delivery Manager for Latin America Market 🌟🚀 Mission:Experienced leader driving strategic initiatives within the GSD Center for Nokia's Mobile Networks Services division. Overseeing remote service delivery, ensuring top-notch accuracy, quality, cost efficiency and customer satisfaction.🎯 Key Responsibilities:• Monitoring Performance: Ensuring KPI adherence, driving continuous improvement.• Delivery Excellence: Overseeing remote service delivery within SLA targets.• Effective Case Handling: end-to-end case handling and technical escalations.• Stakeholder Engagement: strategy planning, fostering collaboration.• Resource Optimization: Efficiently managing resources, enhancing operational performance.• Transition Management: ensuring seamless service delivery.• Cost Efficiency: contributing to business profitability.• Customer Engagement: Gathering insights for enhanced customer relationships.• Sales Support: Assisting Pre-Sales teams in RFQ/RFP responses.• Technology Trends: Providing guidance considering MN/S Strategy.• Digitalization and Automation Initiatives.• Relationship Management: Cultivating strong relationships with RBC and customers.• Capability Development: Improving service efficiency and customer experience.• Strategic Alignment: Supporting the implementation of the DiAL (Digitalization, AI/ML and Leadership) program strategy across GSD.📈 Parameters for Success:• Financial KPIs: Achieving cost efficiency targets.• Operational Leading KPIs: Maximizing resource utilization and digitalization/automation.• Customer Satisfaction: Meeting SLA targets, driving high Customer Satisfaction.✨ Qualifications:• Strong understanding of strategic mindset, digital transformation, and stakeholder management skills.• Extensive management experience across functional areas and businesses.• Proven ability to collaborate, lead, and influence stakeholders.

São Paulo

🚀 Nokia - Head of Services Business Operations & Transformation - Latin America- Leading Services Business Operations, Transformation, and Processes & Tools for Americas Customer Operations, focusing on Market Services for Latin America.- Led major transformation projects resulting in approximately 40 million Euros per year in savings.- Recognized by Global Services Transformation with awards: 1st place (1 time), 2nd place (1 time), and 3rd place (2 times).- Dedicated to driving sustainable improvements across various areas including Automation, Remotization, Serviceability, Supplier Strategy, Processes & Tools, Integrated Workforce Management, and Delivery Models.

São Paulo Area, Brazil

🚀 Nokia - Head of Site Engineering & Quality - Latin America- Managed delivery resources for LAT Regional Site Engineering & Quality, overseeing functions including Site Acquisition & Permitting (SA&P), Construction Works & Site Design (CW&SD), Network Implementation Materials, and Telecom Implementation (TI) for RAN and CORE networks.- Acted as the Point of Contact (PoC) for Delivery SBL NI LAT, overseeing strategy, KPIs, capability building, and initiatives such as Kaizen, Color Books, Delivery Model, Supervendor, Pre-Commissioning Rooms, Smarter Procurement, etc.- Responsible for budget and cost-center management.- Defined and implemented Short Term Plan (STP) & Long Range Plan (LRP) aligned with RSO LAT & NI SBL LAT.- Provided strong support to CBT COMs and Project Directors during offer, start-up, and roll-out phases.- Collaborated closely with Procurement for Supplier Base Management including selection, agreement, development, and evaluation.- Owned and coached NI Quality Management processes, fostering a culture of quality within the NI Quality Management Community.- Led Competence Management initiatives, including Evaluation & Development Programs for RSO NI SEQ LAT Community.- Supported Operational Performance of Network Implementation Projects and drove Automation initiatives such as iFM (Integrated Field Management).- Championed Health & Safety initiatives, including driving the Network Implementation Safety Kit program.

🚀 Head of LAT Global Services - Network Implementation - Site Solutions (SiSo)- Regional SiSo Operations Business Management & Processes for LAT Market, managing the portfolio of Site Acquisition (SA), Construction Works (CW), Telecom Implementation (TI), and Outside Plant (OSP).- Led strategic planning and execution for Site Solutions operations across Latin America, ensuring alignment with business objectives and customer requirements.- Implemented efficient processes and procedures to optimize Site Solutions operations, enhancing productivity and delivery efficiency.- Collaborated closely with cross-functional teams to streamline SiSo, fostering synergy and maximizing operational effectiveness.- Provided leadership and guidance to the SiSo team, driving performance excellence, talent development, and continuous improvement initiatives.- Monitored industry trends and best practices in Site Solutions management, leveraging insights to drive innovation and maintain competitiveness in the market.

Brazil

🚀 Network Implementation - Site Solutions Manager – Sub-region Brazil- Managed Sub-region SiSo Business operations, providing leadership and coaching to a team of over 50 individuals responsible for Telecom Implementation (TI), Construction Works (CW), Site Acquisition (SA), and Quality Management. Also oversaw dotted line management for SiSo Product Managers.- Developed a business case for establishing a Low Cost Network Implementation (NI) Company, driving cost-effective solutions and operational efficiency.- Actively participated in various program initiatives aimed at improving operational efficiency and cost savings, including time-to-task (Hacienda), Cost Savings (Matador & Zorro), and the implementation of a new ERP system (SAP customization).- Held responsibility for NI Site Material management at the country level, ensuring timely availability and efficient utilization of resources.- Led deployment of processes and tools, establishing performance and quality measurement frameworks through Key Performance Indicators (KPIs).- Collaborated closely with customer teams and participated in customer projects, ensuring alignment with their requirements and expectations.- Managed demand-supply planning, ensuring resources were deployed appropriately to meet project timelines and requirements.

Brazil

1) Project Manager PGMU Oi Brazil (Nov/06 - Mar/07):- Managed projects within the PGMU Oi Brazil program, ensuring timely delivery and adherence to project requirements.2) Configuration Manager for LAT – Mobile Center of Competence (Nov/05 - Nov/06):- Led Configuration Management for Mobile Core at Siemens' Mobile Center of Competence in Latin America.- Played a pivotal role in optimizing configuration processes after conducting benchmarking and knowledge-sharing sessions in Bangkok, Thailand.3) Project Manager for Multiple Projects – Services Brazil (Apr/03 - Oct/05):- Led multiple projects within Siemens' Services division, overseeing project planning, execution, and delivery.- Collaborated with cross-functional teams to address customer requirements and deliver solutions that met or exceeded expectations.4) Line Manager (Stream Manager) for Services Brazil (Jan/01 - Mar/03):- Managed a stream within Siemens' Services division, overseeing Fixed Core and Broadband Access projects.- Provided leadership and direction to team members, ensuring successful project execution and customer satisfaction.5) Fixed Networks – Country Line Manager for Brazil (Nov/98 - Dec/00):- Held a leadership role as the Country Line Manager for Siemens' Fixed Networks division, overseeing operations and business activities.6) Sales Project Engineer & Network Planning (Nov/97 - Oct/98):- Contributed to sales and network planning activities for Siemens in Lisbon, Portugal, leveraging technical expertise and market knowledge to support customer engagements.7) Sales Project Engineer (Jan/94 - Nov/97):- Project Engineer for sales projects for Siemens in São Paulo & Curitiba, collaborating with customers to understand their needs and propose appropriate solutions.8) Trainee (Jan/92 - Dec/93):- Gained valuable experience and foundational knowledge during a trainee program at Siemens in São Paulo, laying the groundwork for my career in the telecommunications industry.

Accelerated Leadership -Strategic Agility

Activities and Societies: Harvard Business Publishing, in partnership with Nokia. Harvard Business Publishing, in partnership with Nokia.

Mba, Business Strategy

Activities and Societies: Strategy Management

Pmp, Project Management Professional

Activities and Societies: Project Management Professional - PMP certified.

Bachelor, Business Administration

Technician, Electronic

Education record

- PMP certified (Project Management Professional) - SDM certified (Service Delivery Management) - International Project Management.