• Assuring the best standards in Customer Support with a small team, responsible for managing and supporting users, software, computers, printers, phones and mobile solutions;• Supporting several operating systems: Windows, MacOS, iOS and Linux;• Keep the business running, assuring that assembly lines in the production environment work 24/24 hours 7 days a week regarding all IT devices;• Implemented Next Generation Workplace to let user work independently of the physical place and supporting mobility as well;• ISO 9001 certification maintained for the IT Field Services, by implementing and closely following Bosch processes;• Planning, migration and coordination of Active Directory Domain migration;• Planning, migration and coordination of Windows to latest versions;• Migration of Windows Servers to lates versions;• In charge of buying IT equipment, software and software license renewals;• IP responsible and manager for the local LAN in multiple VLANs environment;• Data Security Partner: - Develop and implement Information Security and Privacy (ISP) Concept. - Participate in annual ISP Self-check, Internal Audit. - Instruct, raise awareness to department employees on ISP topic, targeted attacks via the Internet (phishing, vishing, virus, malware infections, etc), handling personal information to comply with National Privacy Laws.

• Migration of Vmware Virtual Center to VSphere as well as migration from EMC SAN to Netapp NAS• Disaster recovery planning and implementation on the Virtual Infraestructure• Responsible for the Vmware Virtual Center Infrastructure• Implemented Vmware ESX and Virtual Center on a SAN environment• Responsible for the creation and maintenance of Servers• Implemented Lansweeper to improve Hotline Support• Planned and coordinated the migration of Windows 2000 to Windows XP (about 700 computers)• Automating tasks with scripting (preferred language: AutoIT)• SAP Basis and Keyuser of Keyusers

• Implemented improvements on water heaters to reduce production non-quality costs;• Implemented efficiency tests according to EN26;• Approved/rejected new software releases (all new boilers and water heaters);• Participated in Failure Mode and Effects Analysis for several projects;• Participated in Time To Market for several projects;• Responsible for the Water Valves Quality Improvement Subproject;• Started implementing a measuring solution, based on Virtual Instrumentation (data acquisition and LabView).

• Developed and optimized new chimneys regarding the volume decrease of all the product range (“Compact” project);• Responsible for Field Tests;• Developed and optimized combustion regarding a new appliance concept for United States market, tested and reported software bugs, suggested some ideas for this product;• Trained Staff of the Vulcano Technical Assistance Centres (PAT’s);• Certification Support;• Prototypes preparation regarding: - field tests; - first client evaluation; - Certification according CE norms.

Worked on the assembly lines, testing and repairing Water Heaters