Customer Care Team Lead
Current
Jul 2021 - Present
AeroLeads people directory · profile
Paulo Galeano Email & Phone Number
Experienced IT Project Manager for end-to-end Internet and Intranet solutions. Management through agile and waterfall methodologies.
at
Sii Concatel
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Experienced IT Project Manager for end-to-end Internet and Intranet solutions. Management through agile and waterfall methodologies.
Location
Madrid, Community of Madrid, Spain
Who is Paulo Galeano? Overview
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Quick answer
Paulo Galeano is listed as Experienced IT Project Manager for end-to-end Internet and Intranet solutions. Management through agile and waterfall methodologies. at Sii Concatel, based in Madrid, Community of Madrid, Spain. AeroLeads shows a matched LinkedIn profile for Paulo Galeano.
Paulo Galeano previously worked as Customer Care Team Lead at Sii Concatel and IT Service Delivery Manager at Sii Concatel. Paulo Galeano holds Especialista En Comercio Electrónico from Universidad De Los Andes.
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Sii Concatel
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Profile bio
About Paulo Galeano
Experienced project manager for end-to-end IT solutions, with more than 15 years designing, writing, valuating and managing IT projects for running on Internet and Intranets. Involved on Santander’s Digital Banking Channel since 2008, implementing solutions in Spain, USA and UK. Responsible for assisting business areas in identification of needs and opportunities for Intranet Solutions. Defining of scope, cost and term. Then taking the global management of projects (planning, risk management, reporting, solutions implantation, etc.). Skills for effective communication with all roles participating on IT projects (developers, IT architectures, UX, QA testers, deliveries’ teams, support teams and business owners/receptors of solutions).
Listed skills include Project Management, Liderazgo De Equipos, Microsoft Office, Desarrollo De Sitios Web, and 4 others.
Current workplace
Paulo Galeano's current company
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10 roles · 32 years
Paulo Galeano work experience
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It Service Delivery Manager
Service Delivery Manager for Kyber Portal, a Backoffice portal (integrated CRM Portal + Contact Center) of an innovative digital initiative of Santander Consumer Finance Global Services. Microservices architecture, consumed in .Net and presented through the lowcode Outsystems platform. • Responsible for management / dialogue with all implied teams in charge of definition, development and operation of the Portal.• Responsible for achieving proposed results in a timely manner. Agile work methodology: Scrum and Kanban under SAFe Scrum, management using Jira & Confluence tools.• Reviewing, prioritization and backlog management, proposed by the different Business value streams (Customer Engagement Center -Front office-, Operations -BackOffice-, Merchants and Customer).• Interlocution with technical teams (DevOps, architectures, development team, testing, APIs, cybersecurity, etc ...) to assemble the required functionalities.• Management of technical and functional integration of the CRM Portal with the Contact Center platform.- Contact Center Platform: ODiGO- Virtual Assistant platform: Globile • Review and quality assurance of Portal components (Activity History, Case manager, 360º Vision of prospects / clients, among the main ones).
Oct 2019 - Dec 2020
It Project Manager
Project Manager for software changes implementation on Santander Digital Channels• Project manager for implementing software changes on Santander Spain Delivery: - Solutions for Retail Banking: Supernet, Santander APPs and Santander online Broker. - Retail Contact Center and IVR Solutions. - Banco Popular migration of solutions to Santander platforms• Implementation management for multi-platform solutions.• Identification/solution of issues on software deployments
Jun 2018 - Jul 2019
Consultancy On Digital Platforms For Spain Transport Sector. Cabify & Uber Business Models.
Analysis on how digital technologies are enabling new participants in Spain Transport Sector. Consultancy for an investor group, valuating their entrance in the VTCs business emerging in Spain. Analyzing how Uber, Cabify and other private platforms, add value with Mobility Technologies. Factability analysis of business model, through analysis of operating model, human resources management and spanish legal framework.
Apr 2017 - Dec 2017
It Project Manager
Project Manager for Santander Digital Channel. Intranet, Collaboration and Social Platforms• Reception of requests and strategic orientation to users• Requirement specification • Project definition. Scope, Costs and Term.• Management of all teams involved• Risks Management• Implantation and Delivery of solutions• Support to change management
Apr 2008 - Oct 2016
Senior Ebusiness Consultant
Freelance
• Design and structuration of business plans eBusiness.• Design of architecture for eBusiness platforms.• Design and evaluation of business strategies for eBusiness projects.• Technical evaluation of eBusiness projects.• Design and implementation of operational processes for transactional portals.• Management of Change Management for ICT Projects.• Main Clients: Colombian American Chamber of Commerce, Colombian Association of Engineers, Colombian Confederation of Chambers of Commerce, Colombian Connectivity Agenda.
Feb 2006 - Mar 2008
Consultor Senior
Zatasi Ltda.
May 2003 - Jan 2006
System Engineer Advanced
May 1999 - Jan 2002
Web Master & Project Manager For Internet And Intranet Projects.
May 1997 - Jul 1999
Monitor Centro De Cómputo
1995 - 1997
~2 yrs
4 education records
Paulo Galeano education
Especialista En Comercio Electrónico
Master En Digital Marketing, Marketing
Master Executive En Gestión De Las Telecomunicaciones Y Tecnologías De La Información
Ingeniero De Sistemas Y Computación
FAQ
Frequently asked questions about Paulo Galeano
Quick answers generated from the profile data available on this page.
What company does Paulo Galeano work for?
Paulo Galeano works for Sii Concatel.
What is Paulo Galeano's role at Sii Concatel?
Paulo Galeano is listed as Experienced IT Project Manager for end-to-end Internet and Intranet solutions. Management through agile and waterfall methodologies. at Sii Concatel.
Where is Paulo Galeano based?
Paulo Galeano is based in Madrid, Community of Madrid, Spain while working with Sii Concatel.
What companies has Paulo Galeano worked for?
Paulo Galeano has worked for Sii Concatel, Conisel 15, Freelance, Everis, and Zatasi Ltda..
How can I contact Paulo Galeano?
You can use AeroLeads to view verified contact signals for Paulo Galeano at Sii Concatel, including work email, phone, and LinkedIn data when available.
What schools did Paulo Galeano attend?
Paulo Galeano holds Especialista En Comercio Electrónico from Universidad De Los Andes.
What skills is Paulo Galeano known for?
Paulo Galeano is listed with skills including Project Management, Liderazgo De Equipos, Microsoft Office, Desarrollo De Sitios Web, Cambio Organizacional, Pmo, Spanish, and Management Consulting.
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