Service Delivery Manager for Kyber Portal, a Backoffice portal (integrated CRM Portal + Contact Center) of an innovative digital initiative of Santander Consumer Finance Global Services. Microservices architecture, consumed in .Net and presented through the lowcode Outsystems platform. • Responsible for management / dialogue with all implied teams in charge of definition, development and operation of the Portal.• Responsible for achieving proposed results in a timely manner. Agile work methodology: Scrum and Kanban under SAFe Scrum, management using Jira & Confluence tools.• Reviewing, prioritization and backlog management, proposed by the different Business value streams (Customer Engagement Center -Front office-, Operations -BackOffice-, Merchants and Customer).• Interlocution with technical teams (DevOps, architectures, development team, testing, APIs, cybersecurity, etc ...) to assemble the required functionalities.• Management of technical and functional integration of the CRM Portal with the Contact Center platform.- Contact Center Platform: ODiGO- Virtual Assistant platform: Globile • Review and quality assurance of Portal components (Activity History, Case manager, 360º Vision of prospects / clients, among the main ones).

Project Manager for software changes implementation on Santander Digital Channels• Project manager for implementing software changes on Santander Spain Delivery: - Solutions for Retail Banking: Supernet, Santander APPs and Santander online Broker. - Retail Contact Center and IVR Solutions. - Banco Popular migration of solutions to Santander platforms• Implementation management for multi-platform solutions.• Identification/solution of issues on software deployments

Analysis on how digital technologies are enabling new participants in Spain Transport Sector. Consultancy for an investor group, valuating their entrance in the VTCs business emerging in Spain. Analyzing how Uber, Cabify and other private platforms, add value with Mobility Technologies. Factability analysis of business model, through analysis of operating model, human resources management and spanish legal framework.

Project Manager for Santander Digital Channel. Intranet, Collaboration and Social Platforms• Reception of requests and strategic orientation to users• Requirement specification • Project definition. Scope, Costs and Term.• Management of all teams involved• Risks Management• Implantation and Delivery of solutions• Support to change management

• Design and structuration of business plans eBusiness.• Design of architecture for eBusiness platforms.• Design and evaluation of business strategies for eBusiness projects.• Technical evaluation of eBusiness projects.• Design and implementation of operational processes for transactional portals.• Management of Change Management for ICT Projects.• Main Clients: Colombian American Chamber of Commerce, Colombian Association of Engineers, Colombian Confederation of Chambers of Commerce, Colombian Connectivity Agenda.