Paul Oglethorpe Email & Phone Number

An experienced People and Project Management professional. A proven record of accomplishment in planning and implementing people, customer and technology projects. Experienced in customer process change and building teams in support of business goals and objectives, including through major transformation projects. An individual who approaches work in a logical, objective and energetic way, who is action oriented and able to communicate directly and openly with people of all levels.A strategic thinker with the ability to remove complexity from everyday people management, customer process and operations through communication and a flexible approach.MAJOR ACHIEVEMENTSProject Manager agile delivery of RPA processes (Blue Prism) - successful implementation of initial POC processes with overall benefit of $1.3MProject Ownership and Change DeliveryBusiness Owner of 3 functions successfully transitioned to India. Project Manager agile delivery Salesforce implementation at Jetstar in Sales, Customer Care and Social Media, including POC of Wave Analytics.Change and Communication ManagementJetstar Smart Retailing Program successfully designed and delivered communication strategy through various presentation and written formats. People Management and Team Set-UpImplemented Sales Support role in 19 locations with flexible staff volumes up to 120 team members, including recruitment and training. New Product Process Design and ImplementationManage team of Process Analysts to develop processes for all new products and initiatives. At Jetstar, led Simple Fair and Transparent initiatives to enhance customer process and experienceSpecialties: Customer initiatives, Customer Care, Digital applications, Digital data, People Management, Change Management, Project Management, Process Management, Recruiter, Team Builder

Listed skills include Management, Stakeholder Management, Team Management, Team Leadership, and 29 others.

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  Program Manager - One Stop One Story Hub

  Thriving Communities Partnership

  May 2020 - Present - Melbourne, Victoria, Australia

  The Thriving Communities Partnership (TCP) (https://thriving.org.au) is a cross-sector collaboration ensuring that everybody has fair access to the modern essential services they need to thrive in contemporary Australia: including utilities, financial services, telecommunications and transport. The Thriving Communities Partnership aims to build more resilient community and stronger businesses.The One Stop One Story Hub resides at the heart of the TCP vision; an easy-to-use digital solution providing a single-entry point to access important support services across private, public and community-based organisations. This program is planned for kick-off in August 2020.