Paulo Jose Papa is a Aftersales Support Officer at Scorptec Computers. He possess expertise in customer relationship management, leadership, microsoft office, technical support, computer hardware and 5 more skills. Colleagues describe him as "Paulo or "Pau" as we usually call him is an excellent leader. We've worked together in many service oriented projects and activities for almost a decade already and from my experience working with him, I am particularly impressed in his ability to communicate and motivate those around him specially during difficult situations. Another extraordinary characteristic of Pau is his strong initiative and high deference, he is not afraid to speak his mind but have high respect of the opinion and decision of others. " and "I have worked with Paulo during my Garena days. This guy is someone you will need in a team, he gives his utmost effort to be a team player and shares his well thought recommendations, I hope to work with him in the future. "
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Aftersales SupportScorptec Computers Oct 2022 - PresentTaguigDeveloped and implemented a strategic plan to improve phone service levels, resulting in a record-high 84% service level and a reduced 15% abandoned rate.Spearheaded call and ticket calibrations to improve call and ticket handling. Acts as an escalation point whenever the team manager or team leader is unavailable, handling their tasks including credit approvals, workforce management and handlin supervisor escalations. -
Sales Support OfficerScorptec Computers Dec 2018 - Oct 2022Taguig, National Capital Region, PhilippinesBecame the highest selling Sales Office for multiple months, reaching to over $300+k in total sales in a month. Provided up to date technical expert advice & offer complete IT solutions to a wide range of customers (B2C / B2B). Helped manage sales opportunities and managed accounts (B2C & B2B). -
Wordpress DeveloperVa-Max Aug 2020 - Present -
Wordpress - Elementor SpecialistFreelance Aug 2020 - Present
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Senior AdvisorConcentrix Sep 2018 - Dec 2018Bridgetowne, Quezon City -
Accounts Specialist / Channels & Distribution OfficerGarena Mar 2018 - Aug 2018Taguig -
PresidentKloudcom Jun 2013 - Sep 2017Makati
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Frontline Service SpecialistDatacom Nov 2010 - Jun 2013Taguig, Philippines -
Customer Service SpecialistAcquire Bpo Mar 2009 - Oct 2010Mandaluyong, Philippines
Paulo Jose Papa Skills
Paulo Jose Papa Education Details
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Mfi Technological InstituteComputer Hardware Technology/Technician -
Digital Communication And Media/Multimedia
Frequently Asked Questions about Paulo Jose Papa
What company does Paulo Jose Papa work for?
Paulo Jose Papa works for Scorptec Computers
What is Paulo Jose Papa's role at the current company?
Paulo Jose Papa's current role is Aftersales Support Officer.
What schools did Paulo Jose Papa attend?
Paulo Jose Papa attended Mfi Technological Institute, Informatics International College.
What skills is Paulo Jose Papa known for?
Paulo Jose Papa has skills like Customer Relationship Management, Leadership, Microsoft Office, Technical Support, Computer Hardware, Training Course Development, Tech Savy, Management, Presentation Skills, Research.
Who are Paulo Jose Papa's colleagues?
Paulo Jose Papa's colleagues are Chi Wing Chan, Gil Gerard Navarro, Thomas Teika, Aljason Baynosa, Laura Biagini, Ryu Lee, Thomas Whu.
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