Data Analyst
Current
Dec 2023 - Present
AeroLeads people directory · profile
Paulo Fernandes Email & Phone Number
CS Team Lead
at
Leadtech Group
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
CS Team Lead
Location
Barcelona, Catalonia, Spain
Company size
Who is Paulo Fernandes? Overview
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Quick answer
Paulo Fernandes is listed as CS Team Lead at Leadtech Group, a with 320 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Paulo Fernandes.
Paulo Fernandes previously worked as Data Analyst at Leadtech Group and Google gTech - Team Leader at Webhelp Spain. Paulo Fernandes holds Programming For Information Systems - Specialization (Eqf 5), Information Technology from Iscte - Instituto Universitário De Lisboa.
Company email context
Email format at Leadtech Group
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Leadtech Group
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Profile bio
About Paulo Fernandes
Paulo Fernandes is a CS Team Lead at Leadtech Group. He possess expertise in mpls, hardware, php, mysql, css and 14 more skills. He is proficient in Castellano and English. Colleagues describe him as "From the first day I realized that Paulo was an expert in solving problems. His ability to analyze and execute, quickly and effectively, never putting apart the human side of it, makes people have confidence in what his leadership skills are. I had the pleasure of witnessing several situations in which, in a creative but always rational way, he managed to motivate and suggest new solutions to problems that, most of the times, he himself was able to identify thanks to his great… Show more" and "Paulo is an example of a committed professional, regardless of the position that he holds. His human, empathetic side, coupled with his natural people's skills allows him to earn the respect of his team. This level of relationship building that Paulo has allows his team to feel at ease and creates a nurturing work environment, where people are comfortable reaching out to him for support and advice. Personally, I hope to have the chance to work with him once again in the… Show more"
Listed skills include Mpls, Hardware, Php, Mysql, and 15 others.
Current workplace
Paulo Fernandes's current company
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Leadtech Group
7 roles
Paulo Fernandes work experience
A career timeline built from the work history available for this profile.
Cs Team Lead
- Lead, Coach and Motivate a Customer Service Remote team;- Provide Team and Individual feedback through 1-2-1's and Team Meetings;- Real-Time monitoring, coordinating the team according to the business and different product needs;- Workforce Management (Staff scheduling, Attendance, Holidays);- Act as a bridge between different departments;- Assist and develop ways to reach company-defined SLA and KPI goals;- RCA and Key Driver analysis;- Innovate and work on improving Customer Service's current tools and reports.
Oct 2022 - Dec 2023
Google Gtech - Team Leader
-Manage a Technical Support Team for the Brazilian & Portuguese Markets;-Real-Time Monitoring, allocating resources to the appropriate support channels.-Work on reaching the Client KPI's Goals;-RCA and Key Driver analysis;-Create reports and provide updates to Management and Client;-Coach and motivate the team;-Conflict Management;
Nov 2016 - Oct 2022
Google Gtech - Subject Matter Expert
-Point of Contact between Tier 3 Googlers and Technical Support Agents;-Advise and handle consults from agents related with Google accounts and Android technical issues;-Train the team when new products launch.
Aug 2016 - Nov 2016
Google Gtech - Technical Advisor
-Technical support for Android/Google devices and accounts;-Management of cases and incidents received.
Feb 2016 - Jul 2016
Meo - Noc Operator
-Oversee all the core networks of Portugal Telecom at alarm detection level;-Diagnosis and resolution through management systems. -Assist technicians on the field, serving as a connection between them and the engineering departments of each network.
Aug 2013 - Dec 2015
Meo - Qos Supervision
-Oversee the Meo TV/Mobile Service:-QA analysis on the Channels and Apps provided to Customers;-Test apps before deploying for Production.
Apr 2013 - Aug 2013
Team & coworkers
Colleagues at Leadtech Group
Other employees you can reach at leadtech.com. View company contacts for 320 employees →
JL
Jordi Learreta Roselló
Colleague at Leadtech GroupBarcelona, Catalonia, Spain
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AM
Andre Minami
Colleague at Leadtech GroupPeru
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DT
Dysbert Tovar
Colleague at Leadtech GroupBarcelona, Catalonia, Spain
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DC
Diego Carnero
Colleague at Leadtech GroupUnited States
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TT
Thais Tirado Albaladejo
Colleague at Leadtech GroupGreater Barcelona Metropolitan Area, Spain
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IG
Ignacio García Landín
Colleague at Leadtech GroupBarcelona, Catalonia, Spain
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BF
Berta Fuster
Colleague at Leadtech GroupBarcelona, Catalonia, Spain
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MM
Manuel M.
Colleague at Leadtech GroupGreater Barcelona Metropolitan Area, Spain
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GL
Gonzalo Ludwig
Colleague at Leadtech GroupValencia, Valencian Community, Spain
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NI
Natalia Ivorra Viegas
Colleague at Leadtech GroupBarcelona, Catalonia, Spain
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Jordi Learreta Roselló
Colleague at Leadtech GroupBarcelona, Catalonia, Spain
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AM
Andre Minami
Colleague at Leadtech GroupPeru
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DT
Dysbert Tovar
Colleague at Leadtech GroupBarcelona, Catalonia, Spain
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DC
Diego Carnero
Colleague at Leadtech GroupUnited States
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TT
Thais Tirado Albaladejo
Colleague at Leadtech GroupGreater Barcelona Metropolitan Area, Spain
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IG
Ignacio García Landín
Colleague at Leadtech GroupBarcelona, Catalonia, Spain
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BF
Berta Fuster
Colleague at Leadtech GroupBarcelona, Catalonia, Spain
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MM
Manuel M.
Colleague at Leadtech GroupGreater Barcelona Metropolitan Area, Spain
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GL
Gonzalo Ludwig
Colleague at Leadtech GroupValencia, Valencian Community, Spain
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NI
Natalia Ivorra Viegas
Colleague at Leadtech GroupBarcelona, Catalonia, Spain
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2 education records
Paulo Fernandes education
Programming For Information Systems - Specialization (Eqf 5), Information Technology
Programming For Information Systems - Technical (Eqf 4), Tecnologia Da Informação
Escola Secundária Augusto Cabrita
FAQ
Frequently asked questions about Paulo Fernandes
Quick answers generated from the profile data available on this page.
What company does Paulo Fernandes work for?
Paulo Fernandes works for Leadtech Group.
What is Paulo Fernandes's role at Leadtech Group?
Paulo Fernandes is listed as CS Team Lead at Leadtech Group.
Where is Paulo Fernandes based?
Paulo Fernandes is based in Barcelona, Catalonia, Spain while working with Leadtech Group.
What companies has Paulo Fernandes worked for?
Paulo Fernandes has worked for Leadtech Group, Webhelp Spain, and Portugal Telecom.
Who are Paulo Fernandes's colleagues at Leadtech Group?
Paulo Fernandes's colleagues at Leadtech Group include Jordi Learreta Roselló, Andre Minami, Dysbert Tovar, Diego Carnero, and Thais Tirado Albaladejo.
How can I contact Paulo Fernandes?
You can use AeroLeads to view verified contact signals for Paulo Fernandes at Leadtech Group, including work email, phone, and LinkedIn data when available.
What schools did Paulo Fernandes attend?
Paulo Fernandes holds Programming For Information Systems - Specialization (Eqf 5), Information Technology from Iscte - Instituto Universitário De Lisboa.
What skills is Paulo Fernandes known for?
Paulo Fernandes is listed with skills including Mpls, Hardware, Php, Mysql, Css, Wordpress, Joomla, and Atm.
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