Paul Oloo Email & Phone Number

Mombasa County, Kenya

Mombasa, Mombasa County, Kenya

• Led IT service delivery projects for high-profile clients including Nokia (Dar es Salaam, Tanzania), Corteva (Eldoret, Kenya and Arusha, Tanzania), Thomas Reuters (Nairobi, Kenya), and Lipton (Limuru, Kenya).
• Directed a cross-functional team of 20+ onsite engineers across six African countries, reducing response times by 30% and achieving a 95% SLA compliance rate across all projects.
• Implemented an engineer onboarding program, cutting onboarding time by 40% and increasing service efficiency by 20%.
• Spearheaded a cost-reduction initiative that decreased service delivery expenses by 15% while boosting engineer productivity by 20%.
• Collaborated with client stakeholders and internal departments to develop tailored IT solutions, enhancing client retention by 10% annually.
• Streamlined attendance tracking and clock-in/out accuracy, improving accountability by 20% and ensuring accurate payroll processing.

Mombasa, Kenya

• Managed advertising and client relationships for over 50 clients, increasing advertising sales by 30% through tailored campaign strategies and data-driven insights across print and digital platforms.
• Conducted OSHA compliance assessments, reducing workplace incidents by 20% and fostering a safer, more compliant work environment.
• Developed and presented campaign proposals, driving a 45% increase in client buy-in and attracting 10 new accounts through comprehensive advertising solutions.
• Collaborated with IT and production teams to resolve technical issues, achieving a 95% resolution rate within 24 hours and reducing downtime.
• Researched industry trends and adjusted strategies, delivering a 20% improvement in campaign effectiveness and creating new revenue streams.Key Achievements
• Drove a 30% sales increase and 25% reduction in client complaints through proactive account management and customer service.

Mombasa

• Provided onsite technical support, efficiently resolving end-user issues related to printers, VOIP, and networking to ensure smooth operations.
• Assisted in configuring and maintaining network infrastructure, contributing to the overall stability and performance of IT systems.
• Delivered effective technical support that minimized downtime and enhanced system efficiency, ensuring prompt resolution of technical challenges.
• Worked with a remote team to install and set up Fortinet and Cisco routers, optimizing network performance and enhancing security protocols.
• Troubleshot and resolved issues related to Ubiquiti point-to-point networking, ensuring seamless connectivity and communication across sites.
• Managed Active Directory issues and Group Policy configurations, ensuring proper user access and security compliance within the network.

Mombasa

• Drove a 30% sales increase and 25% reduction in client complaints through proactive account management and customer service.
• Recruited and trained a high-performing sales team for placement in Nakumatt retail outlets across Malindi, Mombasa, and Likoni, achieving a 90% employee retention rate within eight months.
• Monitored inventory levels within branches and placed requisition orders to maintain optimal stock, preventing stockouts and ensuring consistent product availability.
• Managed customer inquiries and warranty issues, providing timely follow-up and feedback that enhanced customer satisfaction by 25%.
• Coordinated weekly meetings with the sales team to review performance and adjust sales strategies in line with market trends, contributing to a 15% increase in monthly sales.
• Compiled and analyzed branch sales reports, providing regional insights and recommendations to head office for strategic decision-making.Key Achievements

Nakumatt Nyali-Mombasa

• Serves customers by helping them select products.
• Directs customers by escorting them to racks and counters; suggesting items.
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Documents sale by creating or updating customer profile records.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

City Mall, Nyali, Mombasa-Kenya

• Supervised daily store operations, achieving all productivity and sales targets and implementing solutions that improved store profit margins by 15%.
• Provided exceptional customer service, enhancing store image and product presentation to align with brand standards.
• Resolved customer queries and managed warranty issues, improving satisfaction levels by 30% through effective follow-up and communication.
• Maintained client communications through various channels, building long-term relationships and increasing client retention by 20%.
• Analyzed customer preferences to identify sales potential, contributing to a 25% increase in store revenue.
• Generated invoices, sales receipts, and quotations using Sage Evolution ERP, improving operational efficiency and accuracy in record-keeping.

Msc Organisational And Business Psychology, Psychology

The 100% online Masters in Organisational and Business Psychology from the University of Liverpool offers working professionals the.

Bachelor'S Degree, Philosophy, Magna Cum Laude

Activities and Societies: Consolata Journalism Club Reds Volleyball Team• The Editor of The Cognition Philosophical Magazine, a.

Architectural Draughtmanship, Architectural And Building Sciences/Technology, Pass

Activities and Societies: Route 11I successfully covered and passed the following units: Construction management (Tendering arrangements.

Computerized Design, Graphic Design

Activities and Societies: Buru Buru Basketball Team Blessed Sacrament Youth GroupI satisfactorily covered and completed the following.