• Led IT service delivery projects for high-profile clients including Nokia (Dar es Salaam, Tanzania), Corteva (Eldoret, Kenya and Arusha, Tanzania), Thomas Reuters (Nairobi, Kenya), and Lipton (Limuru, Kenya), consistently meeting SLA benchmarks and enhancing client satisfaction by 10%.• Directed a cross-functional team of 20+ onsite engineers across six African countries, reducing response times by 30% and achieving a 95% SLA compliance rate across all projects.• Implemented an engineer onboarding program, cutting onboarding time by 40% and increasing service efficiency by 20%.• Spearheaded a cost-reduction initiative that decreased service delivery expenses by 15% while boosting engineer productivity by 20%.• Collaborated with client stakeholders and internal departments to develop tailored IT solutions, enhancing client retention by 10% annually.• Streamlined attendance tracking and clock-in/out accuracy, improving accountability by 20% and ensuring accurate payroll processing.• Established a project-specific feedback program, maintaining a client satisfaction rate of 95% by proactively addressing service gaps.Key Achievements• Spearheaded the feedback program resulting in a 10% improvement in client renewals.• Optimized team performance, achieving consistent 95% SLA compliance across multiple locations.

• Managed advertising and client relationships for over 50 clients, increasing advertising sales by 30% through tailored campaign strategies and data-driven insights across print and digital platforms.• Conducted OSHA compliance assessments, reducing workplace incidents by 20% and fostering a safer, more compliant work environment.• Developed and presented campaign proposals, driving a 45% increase in client buy-in and attracting 10 new accounts through comprehensive advertising solutions.• Collaborated with IT and production teams to resolve technical issues, achieving a 95% resolution rate within 24 hours and reducing downtime.• Researched industry trends and adjusted strategies, delivering a 20% improvement in campaign effectiveness and creating new revenue streams.Key Achievements• Drove a 30% sales increase and 25% reduction in client complaints through proactive account management and customer service.

• Provided onsite technical support, efficiently resolving end-user issues related to printers, VOIP, and networking to ensure smooth operations.• Assisted in configuring and maintaining network infrastructure, contributing to the overall stability and performance of IT systems.• Delivered effective technical support that minimized downtime and enhanced system efficiency, ensuring prompt resolution of technical challenges.• Worked with a remote team to install and set up Fortinet and Cisco routers, optimizing network performance and enhancing security protocols.• Troubleshot and resolved issues related to Ubiquiti point-to-point networking, ensuring seamless connectivity and communication across sites.• Managed Active Directory issues and Group Policy configurations, ensuring proper user access and security compliance within the network.• Addressed domain issues, providing effective resolution to maintain network integrity and user access.• Performed reimaging of devices and utilized Microsoft Tune to optimize system performance and compliance with organizational standards.• Managed device compliance and conducted cloning of old PCs from Windows XP to Windows 10, ensuring smooth transitions and operational readiness for end-users.• Conducted regular maintenance and troubleshooting to proactively identify and address potential issues in the IT environment.• Collaborated with cross-functional teams to implement upgrades and improve service delivery, ensuring adherence to best practices and operational standards.

• Drove a 30% sales increase and 25% reduction in client complaints through proactive account management and customer service.• Recruited and trained a high-performing sales team for placement in Nakumatt retail outlets across Malindi, Mombasa, and Likoni, achieving a 90% employee retention rate within eight months.• Monitored inventory levels within branches and placed requisition orders to maintain optimal stock, preventing stockouts and ensuring consistent product availability.• Managed customer inquiries and warranty issues, providing timely follow-up and feedback that enhanced customer satisfaction by 25%.• Coordinated weekly meetings with the sales team to review performance and adjust sales strategies in line with market trends, contributing to a 15% increase in monthly sales.• Compiled and analyzed branch sales reports, providing regional insights and recommendations to head office for strategic decision-making.Key Achievements• Achieved a 90% employee retention rate and 15% increase in monthly sales by refining team performance and monitoring inventory levels.

• Serves customers by helping them select products.• Directs customers by escorting them to racks and counters; suggesting items.• Advises customers by providing information on products.• Helps customer make selections by building customer confidence; offering suggestions and opinions.• Documents sale by creating or updating customer profile records.• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.• Advising customers about delivery schedules and after-sales service.• keeping in contact with existing customers in person and by telephone• recording orders and sending details to the sales office• Reporting sales trends to your employer.

• Supervised daily store operations, achieving all productivity and sales targets and implementing solutions that improved store profit margins by 15%.• Provided exceptional customer service, enhancing store image and product presentation to align with brand standards.• Resolved customer queries and managed warranty issues, improving satisfaction levels by 30% through effective follow-up and communication.• Maintained client communications through various channels, building long-term relationships and increasing client retention by 20%.• Analyzed customer preferences to identify sales potential, contributing to a 25% increase in store revenue.• Generated invoices, sales receipts, and quotations using Sage Evolution ERP, improving operational efficiency and accuracy in record-keeping.• Monitored stock levels and placed requisition orders to maintain optimal inventory, reducing the likelihood of stock shortages.