Paulo Müller Email & Phone Number

São Paulo, SP, BR

• Aligned the global business strategy with the IT strategic and master operation plans, leading to a 15% increase in operational efficiency.
• Developed and validated IT operational processes and guidelines based on ITIL, PMP, COBIT, and ISO standards, reducing downtime by 20%.
• Played a key role in IT integration for mergers and acquisitions (M&A), including the UHG-Amil merger, managing projects valued at over $3M annually with seamless transitions.
• Planned and deployed IT shared services across 3 major business units, improving service delivery time by 30%.
• Established a strong presence in the IT services, telecom, and healthcare sectors, driving digital transformation for 10+ clients.

• Led the development of a new client retention system, increasing client sales by 25% and significantly enhancing business performance.
• Orchestrated the management of the company’s technological resources, optimizing operations and reducing costs by 10%.
• Assessed both short- and long-term organizational needs, strategically allocating $2M in capital investments, resulting in a 20% increase in return on investment (ROI).
• Implemented a payment sub-acquisition project, streamlining payment methods and boosting transaction efficiency across client businesses.
• Directed the development and dissemination of technology solutions for external clients, contributing to improved business outcomes across key accounts.

São Paulo, SP, BR

• Led and managed the sales department, driving a 20% increase in revenue and a 15% improvement in customer satisfaction scores.
• Established departmental KPIs centered on revenue growth and client retention, leading to a 10% rise in repeat business and enhanced client loyalty.
• Mentored key personnel in the sales team, resulting in a 25% improvement in overall team performance and 2 internal promotions within the department.
• Acted as the primary point of contact for client requests and problem-solving, reducing issue resolution time by 30% and boosting client satisfaction.
• Collaborated with clients and brokers to resolve claims and eligibility issues, improving revenue by 15% through tailored value-add programs.
• Built an international partnership with a top-10 Global Innovation Index country, bringing healthcare startups to Brazil and expanding innovation in the local market.

São Paulo, São Paulo, BR

• Led the planning, development, and implementation of end-to-end IT solutions, delivering tailor-made projects valued at over $5M annually for clients in the healthcare and finance sectors.
• Delivered high-end IT digital projects, improving operational efficiency by 20% and reducing system downtime for major healthcare providers and financial institutions.
• Managed special IT projects in healthcare and finance, implementing solutions that enhanced system performance and reduced operational costs by 15%.
• Focused on value-added digital transformation initiatives, leveraging technologies such as cloud computing, cybersecurity frameworks, and data analytics to drive innovation in healthcare and finance.
• Collaborated with cross-functional teams to ensure timely delivery and adherence to industry best practices, achieving a 98% on-time project completion rate

Paris, France, FR

• Enhanced user experience, service quality, and system availability, achieving a 99.5% system uptime and improving client satisfaction scores by 20%.
• Directed infrastructure improvements across TELECOM, Data Centers, hosting, and storage services, reducing downtime by 15% and increasing storage capacity by 25%.
• Built trust with internal and external customers by leading critical infrastructure upgrades, resulting in a 95% client retention rate and faster service delivery times.
• Led the international expansion of systems development services to the US, Europe, and Asia, driving a 30% increase in revenue and managing a global team of over 800 employees.
• Spearheaded initiatives to improve security, asset management, and shared service centers, ensuring compliance with industry standards and boosting operational efficiency.

Postgraduate Degree, User Experience

Master Of Business Administration - Mba, Business Administration

Master Of Science (M.Sc.), Artificial Inteligence

Bachelor Of Science - Bs, Economics, Business Administration