In this role, I am responsible for managing, planning, scheduling, recruiting and negotiating for the Language Travel program in Australia. This is a seasonal program for visiting students aged 6 to 17 focused on language development through cultural immersion. This includes product development for all 3 east coast destinations being Sydney, the Gold Coast and Cairns, liaising with suppliers negotiating venues, activities and new opportunities for improvements.ACHIEVEMENTS- 2019 all 3 destinations of Australia were in the top 10 worldwide most improved programs.- The Gold Coast delivered the worldwide best destination across for student experience.- Cairns being the oldest aged destination worldwide delivered the highest satisfaction rating for Senior groups in the world.- 2019 Australia was voted the best destination for the Chinese sales office.

A combined role created to co-ordinating a seasonal operation of staff and activities in Sydney. While managing and recruiting host families for the Australian operation. Prior to the season, the focus was Host Family recruiting, community building, marketing and relationship management within a central database for all of Australia.In season I Managed a team of 20 staff including, teachers, activity leaders, with timetables, payroll, resources and programmed timelines. Also combined with being the Host Family manager for all Sydney students.- , including

As an Activity Teacher Leader, I had the opportunity to meet and help students from Asian countries to improve their English. Holding English classes and activities students would not only experience a new culture but would have immersive lessons in and out of the classroom.

As a division of the Mrs Fields Franchise, I was given the project of investigating the feasibility model of a new franchised business model. Establishing the wholesale re-brand for the Australian CookieMan business and leading Business development opportunities across the business.ACHIEVEMENTS- Initiated a base of wholesale clients for a wholesale business - Implemented and managed product development initiatives for the franchisees.- Created and presented a best practice training program to Mrs.Fields franchisee- This role was ceased after the wholesale project proved to not be feasible in establishing itself within the appropriate timelines at acceptable costs.

As a business owner of an international franchised network, we endeavoured to build community through our little cafe. Our success was to grow steadily as the centre established itself in the local district and become a community where patrons gathered, met and socialised while enjoying a treat. The store ceased trading after the centre pursued a redevelopment of the level the store was on.ACHIEVEMENTS- Establishing the store as the training store for new franchisees within the first year for operational and marketing standards set.- Utilising social media, such as Facebook, Instagram, YouTube, and FourSquare to drive growth and local support.- Influencing Mrs.Fields International on a licensing deal with Angry Birds through the marketing and creation of custom character designs.- Awarded for marketing initiatives supporting national and local events.- Influencing the initiation of a national unified promotion across the entire Franchisee network.

While deciding on which business venture to move into I had the opportunity to work with an Apple Reseller in Australia owned by the Vita Group. I was contracted to consult them with specific store planning and category management strategies while assisting them with product assortments. I was able to deliver preliminary planograms for SKU analysis and range consolidation to be able to work with the merchant groups position their new store refurbishments with a new range of products.

Brought in when Apple Retail was entering the Australian and Asian market, I helped with the startup of Apple Retail store entering Australia and China. As a store planning and planogram specialist I worked with and developed systems for stores based on local market layouts, needs, and product range, while also facilitating the Visual Merchandising requirements led by the US. My role included negotiating with suppliers for space, packaging requirements, and limitations, while also managing the administration and providing support of planograms to implement in Australia initially then to China and Japan.ACHIEVEMENTS- Being part of a team that successfully launched Apple Retail stores into the Australian Market and China.- Created a systemised process for the maintenance of planograms remotely managing APAC planogram creation, -Successfully planogramming all stores and floorplans for Japan in 2 months after the Japanese operation was operating for 7 years prior.

As a BDM the role was project based with 3 key briefs: establish a Harvey Norman retail web strategy, improve profitability through a computer servicing model, establishing a training framework for the Franchisee business model.ACHIEVEMENTS:- Initiated the foundation and basis for each of these 3 areas of the business.- Successfully project managed each setting milestones and timelines for each success criteria.- The role was called short due to being offered a role with Apple Retail.

Responsible for the store product layout designs and category management for 3 brands - DSE stores, Powerhouse and TandyManaging a team of 4 planogrammers, 1 store planner and 1 business analystAlso including fixture designs, store layouts and concepts, supplier negotiations.

As an Area Manager for Dick Smith Electronics & Tandy electronics - Sydney Metro I was responsible for the ongoing support, training and mentoring of store managers operations and sales targets.

As a successful salesperson I entered the management program after 1 month, nominated for trainee manager of the year and progressed to manage the flag ship store with record sales results. Promoted to start up the planogram team.