Paulo Pisani Email & Phone Number

London, England, United Kingdom

Lewisham, England, United Kingdom

I plan, develop and deliver library and information services within my assigned libraries. I lead staff and manage the deployment of resources, ensuring a high level of service delivery and customer care. I work alongside partner organisations to deliver library services. During my first year in this position I also acted into the vacant position of Reader Development Librarian.

Lewisham, England, United Kingdom

I plan, develop and deliver library and information services within my area of Lewisham. I lead staff and manage the deployment of resources, ensuring a high level of service delivery and customer care. I build partnerships with external organisations to improve the Service. I also manage the locations within my area, including ensuring that buildings are fit for purpose.

London, United Kingdom

As Support Services Team Leader I am ultimately responsible for the service's procurement of library stock as well as all other goods and services, with my experience being assessed by CILIP as equal to professional level. I lead on effective use of circulation and acquisition library systems both internally and with suppliers, having personally trained all stock buyers within the service. I oversee the majority of financial work, audit and analysis for Customer Services, and I am responsible for monitoring of contracts, fault reporting and liaising with partners and consortia. I am the main liaison for libraries with Communications colleagues and work with them using my all encompassing knowledge of our authority’s key priorities to ensure the delivery of a quality service. I manage an extremely hard working and highly motivated team of seven direct reports to provide all the bibliographic and logistic support for libraries and local service centres in the borough, always working to and achieving targets, analysing data and providing management information. I manage a number of highly sensitive projects, such as new EDI processes or training of new skills on a service-wide level as part of crucial change management. I have gained extensive knowledge of Health and Safety management as the senior manager in charge of risk assessments for a wide variety of tasks, carried out under great pressure. I have honed my ability to achieve best value for my employer by managing multiple teams, buildings and budgets to agreed targets.

London, United Kingdom

As Information Development Manager I was responsible for the development, management and provision of reference, information, archive and local studies services for libraries in Newham. I always carried this out with full knowledge of library standards and to the targets set for our library and information service. I set the yearly programme of learning events for libraries across the borough, led on the development of content for the sessions, and oversaw a process of continuous improvement. My efforts resulted in a more efficient use of staffing resources, with more successful events taking place and greater customer outreach and satisfaction. I completely overhauled the reference collections within the borough, mastering my knowledge of selection, management, maintenance and promotion of stock. My experience in this post of working with internal and external partners (such as the NHS, local colleges, or Learndirect) was invaluable in developing my ability to work on a service-wide level, as I proactively developed community contacts which encouraged development, awareness and use of the library service, including obtaining sponsorships and external funding. I gained excellent staff development and coaching skills in this position as I all members of my team were trainers themselves, who needed constant development in their own skills and techniques. I also became an expert in web 2.0 as applied to library services, and ever since I have remained well-informed of the latest developments in library and information services.

London, United Kingdom

I was responsible for the provision of guidance and support on reference, information, archives and local studies. I ensured that staff were able to respond accurately and promptly to customer enquiries to provide excellent customer service. I was responsible for the provision of training for staff and customers and I gained skills in the selection, management, maintenance and promotion of stock, including special collections. I would initiate, organise and participate in promotional events and opportunities including community outreach, reader development and exhibitions. My experience as a very successful duty manager for the busiest library in the borough gave me extensive knowledge of managing, developing and motivating a team of staff effectively.

London, United Kingdom

I carried out the full range of tasks as expected in lending and reference libraries, gaining an extensive understanding of the day-today workings of a library. My customer service skills and approach were held as an example to colleagues and new starters. I was fully trained and able to handle any information enquiries at main reference library. I carried out all the paraprofessional stock work I was allocated in the libraries in the borough. I personally updated the audiovisual repairs and storage processes for the libraries. I gained skills at preparing displays and event decoration for all ages. I was acknowledged as an expert at working with children from visiting school groups and at other activities for young people. I particularly employed my skills at lifelong learning events as an ICT trainer and mentor.

London, United Kingdom

I carried out translation work for Sega Europe Ltd, working directly with English and Spanish text within programming code. The deadlines for the work were intense, so I improved my ability to work well under pressure and to project milestones. The work was mostly on high profile products such as Phantasy Star Online or the range of Sonic games.

London, United Kingdom

While working for Sega Europe as Community Moderator I was responsible for overseeing an online community across thirteen countries in five different languages. I had to maintain editorial standards across hundreds of message boards as well as provide customer care in dozens of chat communities simultaneously. I provided excellent public relations while being sensitive to the needs of customers of all ages and backgrounds. My understanding of Sega's corporate strategy and priorities formed the basis for my flexible working style and my keen problem-solving skills. I also learned to work effectively with minimum supervision, as language barriers made supervision difficult at best.

Ba, International Politics & Spanish

Activities and Societies: W.A.R.P.S. - Society Secretary

Diploma, Travel Journalism

B.U.P. Y C.O.U., Humanities