OpsBrasil is a Cloud services company. I contributed to the development through the following activities:- Creation and structuring of the asset database- User management in the Google Workspace environment- Process creation and management- Automation- Documentation- Creation of Intranet and Knowledge Base- User support- Jira- Collaboration in decision-making for software and equipment purchases- Working alongside senior leadership (CTO and CEO)- Configuration of work environment- Process improvement through agile methodologies- Creation of Dashboards- Cross-functional collaboration with other teams

Zup is a company that creates technology in an environment conducive to development, accelerated growth, and high performance. As an Analyst, I performed the following activities:- API management.- Utilization of PDCA to identify areas for improvement.- Conducting A/B tests to optimize operations.- Proficiency in ITIL and Agile.- Management of IT projects and progress monitoring.- Development of action plans using the 5W2H methodology.- Preparation of reports in Kanban and Excel.- Asset management.- Creation of descriptive statistics reports, correlation analysis, and association.- Experience in ERP systems (Jira and Service Now).- Technical support in hardware and software.- Developing a sense of priority through teamwork.- Participation in social projects.

Magna is a vehicle protection association. As a PCP Analyst, I applied my knowledge to ensure efficient deliveries, meet market demands, and keep costs under control.- Production Planning- Demand Forecasting- Process Optimization- Control Planning using Excel and PowerBI- Effective Communication

UP Brasil is a multinational corporate benefits company that offers solutions for businesses to positively impact their employees and contribute to actions and practices for a more sustainable, fair, and healthy world for everyone. As a Junior Support Analyst, I performed the following activities:- Experience with ERP systems (Jira and Service Now).- Technical support for software.- Conducting A/B tests to optimize operations.- Utilizing PDCA to identify areas for improvement.- Customer Service - SAC.

- Provided support to primary and secondary users.- Recorded, identified, and resolved incidents.- Managed and created situational reports.- Created documents and registration forms.- Configured and installed equipment (hardware and software).- Managed ERP systems.

- Assembled, supervised, and maintained network systems for printing and auditing tickets at events and bars.- Performed maintenance on company computers.- Provided remote support to clients, assisting with ticket purchases.

- Created network, email, and ERP system users.- Processed information regarding system irregularities through official documents or emails.- Provided technical support for software and hardware, both on-site and remotely.