Paul Peters Email & Phone Number

London, England, United Kingdom

2nd Line Support Engineer focusing on Incident and High Priority tickets. Main duties include:• Resolving Incidents for end users on a variety of technologies, across both Windows and Apple devices. This includes both tickets that they have submitted by the user and escalated tickets from 1st line engineers• Triage of tickets, ensuring that they are assigned as soon as possible to the correct level of engineer/correct department• Providing guidance, assistance and mentorship to… Show more 2nd Line Support Engineer focusing on Incident and High Priority tickets. Main duties include:• Resolving Incidents for end users on a variety of technologies, across both Windows and Apple devices. This includes both tickets that they have submitted by the user and escalated tickets from 1st line engineers• Triage of tickets, ensuring that they are assigned as soon as possible to the correct level of engineer/correct department• Providing guidance, assistance and mentorship to 1st line engineers to assist in their learning and development which results in more first time fixes and less escalations, leading to a better experience for the end user Show less

London, England, United Kingdom

1st Line Cloud IT Support Engineer dealing with a variety of requests by both phone and email. Main duties included:• Completing Task tickets (New Starter Account Creation, changes to Distribution Lists, Leavers etc) that have been submitted by email in a timely fashion• Assisting users who have called with any Incident they may have experienced, and escalating where necessary• Hardware upgrades and repairs for devices that have been delivered to the office, ready to be sent to… Show more 1st Line Cloud IT Support Engineer dealing with a variety of requests by both phone and email. Main duties included:• Completing Task tickets (New Starter Account Creation, changes to Distribution Lists, Leavers etc) that have been submitted by email in a timely fashion• Assisting users who have called with any Incident they may have experienced, and escalating where necessary• Hardware upgrades and repairs for devices that have been delivered to the office, ready to be sent to an end user Show less

West Ham, London, United Kingdom

Lead Scheduler for London General Enquiries. In charge of raising Purchase Orders, Scheduling for Field Staff, creating workpacks, and liaising with Local Authorities.• Liaise with customers, providing appointments and updates on planned works, ensuring they are happy at every step of the process• Designed and built a prototype of electronic workpacks to aid the company with a transition from paper-based to electronic-based workpacks• Update a daily report to ensure we are… Show more Lead Scheduler for London General Enquiries. In charge of raising Purchase Orders, Scheduling for Field Staff, creating workpacks, and liaising with Local Authorities.• Liaise with customers, providing appointments and updates on planned works, ensuring they are happy at every step of the process• Designed and built a prototype of electronic workpacks to aid the company with a transition from paper-based to electronic-based workpacks• Update a daily report to ensure we are meeting the needs of our customers, and to also ensure we are aware of what stage each of our jobs are at, which is distributed to all levels of management in the business.• Produced unique business solutions for management. Design and build new methods of recording and archiving clients’ data.• Applied for council permits in a timely manner to ensure projects met deadlines.• Liaised with key external stakeholders in-order to maintain a working relationship,which enabled me to meet strict council requirements.• Deal with Customer telephone and email inquiries in a timely and professional manner• Strong interpersonal skills developed by building efficient internal relationships with senior level colleagues and external clients. • Communicate regular status updates to key stakeholders. Show less

London, United Kingdom

Assisted Project Managers with day-to-day management of live projects, helping to ensure projects were completed on time and on budget. • Helped manage budgets for multi-national projects between 50,000 and 2,000,000 euros• Assisted with scheduling Consultants and Programmers time on projects• Building and implementing Excel based reports, using both formulas and VBA, for Project Managers• After a 3 month training secondment to the Head Office in Austria, I would run SAP… Show more Assisted Project Managers with day-to-day management of live projects, helping to ensure projects were completed on time and on budget. • Helped manage budgets for multi-national projects between 50,000 and 2,000,000 euros• Assisted with scheduling Consultants and Programmers time on projects• Building and implementing Excel based reports, using both formulas and VBA, for Project Managers• After a 3 month training secondment to the Head Office in Austria, I would run SAP training programs for London based colleagues specialising in SAP Project Management Reports and Business Warehouse Show less

London, United Kingdom

Experience of working in an office environment, working together as part of a team to ensure the customer received the best customer service possible.• Prepared electronic reports to be sent to field based engineers• Dealing with telephone queries from customers in a professional manner• Ensuring completed paperwork was filed correctly to ensure no data is lost• Liaising with customers & external organisations to ensure our records are up-to-date

Barking, Essex

Experience of working in an high pressure environment whilst keeping standards high to ensure our customers are satisfied• Preparation of food products within strict time limits• Ensuring all kitchen implements are sanitary and fit-for-purpose• Working as a compact team, ensuring the product is complete within the shortest amount of time possible

Romford, United Kingdom

Stockroom Assistant and Customer Service Assistant. Dealt with customer purchases, returns and queries, and also assisted stockroom staff with picking products for customers.• Process customer purchases & returns in a timely and professional manner• Help customers with any queries they have, ensuring they leave our store satisfied with the service• Update stock levels on our store system to ensure they are correct• Pick stock after customer payment and ensure it is passed to… Show more Stockroom Assistant and Customer Service Assistant. Dealt with customer purchases, returns and queries, and also assisted stockroom staff with picking products for customers.• Process customer purchases & returns in a timely and professional manner• Help customers with any queries they have, ensuring they leave our store satisfied with the service• Update stock levels on our store system to ensure they are correct• Pick stock after customer payment and ensure it is passed to the customer as soon as possible Show less