Paul Phelps Email & Phone Number

South Carolina, United States

South Carolina, United States

San Francisco, California, US

Nashville, Tennessee, US

• Product Owner of Physician, Patient Navigator and Patient Web/Mobile AppsConducted internal and external (client) Discovery/Blueprinting meeting diagraming workflows for gap analysis pre/post sales (used Miro to design.
• Project Manager on all Data Integration projects (Internal and External)
• Implementation Lead/Manager on all new implementations
• Managing all Product communications with clients/users
• Product Owner on development of new Assessment Builder Tool, Billing Portal Platform
• Maintained product backlog, assisted in QA, managed roadmap and release dates(Developed User Stories, provided UX/UI designs for products)

St Charles, Missouri, US

• Product Owner on development of new Assessment Builder Tool
• Maintained product backlog, assisted in QA, managed roadmap and release dates
• Developed User Stories, provided UX/UI designs for product

St Charles, Missouri, US

• Conducted annual Optimization meetings with customers.
• Gathered product usage through database, user workflow data and developed User Personas.
• Presented product recommendations based on User Research
• Presented product release to entire company monthly on Sprint Demo
• Ran Clinical UAT with clinical analysts after code freeze
• Subject matter expert of product and voice of the customer, helped maintain product backlog

Boston, MA, US

• Leading an implementation of a new application (OTTR) in the Transplant Unit

Nashville, Tennessee, US

• Formerly McKesson Health Solutions (merger in April 2017 with Change Healthcare)Full time remote employee
• Apply customer configurations directly through XML, Python Scripts, and Admin App GUI.
• Developed Excel Macros/Formulas to help ease workflow.
• Helped facilitate monthly application utilization reports.
• Work on new development projects, client support requests and triage issues.
• Completed 8 plus implementations with multiple applications (Clear Coverage, ICCT, DEX).

Beverly, Massachusetts, US

On contract as Business Systems Analyst at McKesson Health Solutions starting on March 11th, 2015.

Southbridge, Massachusetts, US

- Primarily PCS specialist in charge of updating and maintaining assessments, upgrades and workflows (C/S 5.66)- Helped build/project management with MU Stage 2 (Value Set import and mapping, Clinical Decision Support interventions, etc)- IMO Implementation/Mapping- Experienced NPR Report writing, Rule and Attribute building

Canton, Massachusetts, US

Facilitate training and installation of Physician Care Manager Application.Act as the primary contact for clients throughout the implementation process.Provide customer service and troubleshooting application software issues; working in a team with programmer analysts to resolve any technical issues; working on group projects, interacting with development.

Foxborough, Massachusetts, US

- Market and sell ticket packages to new prospects and existing customers- Prospect for new business through various marketing campaigns, including telemarketing, direct mail, online and field promotions

Foxborough, Massachusetts, US

- Initiate and close sales for a Major League Soccer Club. - Sell a variety of different packages to previous buyers and expand customer base within the New England territory. - Build relationships with key decision makers and match customers with the right solutions for their needs.

Foxborough, Massachusetts, US

- Market research on sponsorship opportunities- Designed and presented sponsorship decks- Assisted on preparation of sponsorship fulfillment before and during game day- Ran 2010 MLS Futbolito Tournament at Gillette Stadium - Gathered participants with Soccer United Marketing (SUM) and 2 other recruiters (over 200 team involved) - Assisted SUM in setup and.

Brighton, MA, US

- Performed market research on competitors and potential products- Designed, conducted and analyzed results- Reviewed and distributed customer feedback- Assisted in designing of curriculum for online Corporate Learning Courses- Monitored and narrated courses - Designed website templates