Pintu Paul Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Operation: Managing 8 Data Center hosting infrastructure, comprising 5K devices viz. Cisco ASA, Firepower, Catalyst & Nexus switches, Routers, IPS, IDS & FMC; Broadcom Proxy, Content Analysis, Sand Boxes, Antivirus; Checkpoint, Fortinet, F5 LTM & GTM; supporting 200+ customers for incident resolution, vulnerability reporting & remediation.Service delivery: Patching of devices, BAU change assessment, planning, peer review & implementation.Project Delivery: Understanding of design/requirements, identify stakeholders, efforts estimation, assessment, planning, review, implementation, retrospective, and benefit realization.Problem management: Root cause analysis, writing RCA, problem resolution.Compliance: Validate & compare parameters, change configuration to make devices compliant as per underlie standard.Vulnerability management: When reported, explore the vulnerable devices/configs, measure impact, work with vendors to identify and fix and remediate it.Leadership: Agile way of delivering values, mentoring, motivation, coaching, assisting others, effective & transparent communication, brainstorming, process improvement, daily & monthly reporting on changes, incidents, problems & projects delivery, or progress, working on innovation, generate ideas to automate manual tasks.Collaboration: Identify areas to close differences, streamline of existing processes, scheduling of sessions with multiple stakeholders and customers.

Bangalore

Operation: Lead for incident management, shift management, escalations, migration activity, Hardware RMA, process improvement, brainstorm to automate manual efforts and achieving organizational objectives, KPI, metrics for the operational scope.Leadership: Team building, effective communication, mentoring, decision making, coaching, mentoring, training on new technology, cross functional collaboration, conflict resolution, Access quality of incident handling & retrospective.Project: Account transition, software testing & UAT, Quality management, identify risk & mitigation.End to end incident management for over 1500 customers network infrastructure. Mentored team through different workshops on technology, processes & open interactive discussions.Innovated 15% ideas which assisted in CSAT of + 90% to have best customer experience.Motivated to follow strategic planning to drive seamless execution of new tasks, resulting in 50% improvement.Identified 10% risks & generated 20% opportunities that helped in decision making, adding value in growth realization, contributed to 5% overall growth for the account.Daily incident management, collaborated in resolution of incident & problem, managed escalations, major incident notification, skill enhancement & process improvement.Managed Global Network infrastructure administration, Accountable for Implementation & troubleshooting of different customers network infrastructure, technical resolutions. Responsible for new site provisioning & new accounts and conduct UAT.

Calcutta

Lead the Project network team of Axis Bank Eastern Zone.Played a key role in new bank commissioning from network & IT services perspectives.Accountable for troubleshooting on WAN circuit issues, commissioning of leased/ ISDN lines, configuring network according to design/technologies, like VLANs, STM1, channelized E1, Ethernet link etc.

Bachelor Of Technology (B.Tech.), Electronics And Telecommunications

Pmp