Led development of fleetwide technology systems expansion and upgrades by directing team of 15 engineers and business analysts for 10-12 systems initiatives and two new product builds with a $30M budget for all global regions. • Spearheaded technology update as a member of steering committee for Adventure Ocean Kids Center on two ships as pilot for fleetwide expansion on 28 ships serving 1,000 guests weekly to enhance family guest experiences.• Led collaboration with game development companies to build four unique digitized experiences including walk-up arcade tables, motion detector screens, physical giant nine screen video wall and server backend support.• Lead Product Manager for interactive TV upgrade working with Samsung, Apple, xControl, and Teleste to architect and design IP based and RF (Coax) based system deployed to 14 ships with 41,000+ Samsung TV’s installed.• Utilized Agile methodology across teams from digital, IT, vendor partners, EY, and Samsung via two-week sprint cycles to build on new TV features to integrated directly into the Samsung Tizen operating system.• Communicated vision goals, scope, challenges and identified solutions to address IT infrastructure needs and physical build out of space for two ships per year and 10 ships in dry dock with a staff of 300; partnered with product development and business analysts to liaise between vendors and site managers to address technical issues.• Created install schedule and oversaw support of guest-facing products and screens fleetwide including public area digital signage, onboard TV’s, IT, informational and walkup directional map screens of approximately 10,000 screens.• Led vendor selection, contract negotiation and management including support agreements; negotiated new terms for $3.5M annually in software, system, and technology contracts ensuring best terms with key vendors including Samsung, LG ,Apple, and Four Winds

Supervisor for a team of 6 application engineers supporting multiple applications within the Shipboard vertical

Senior Engineer/Release ManagerValidate all software prior to deployment in production environment and ensure comprehensive alignment with corporate standards. Collaborate cross-functionally, working with architecture, PMO, certification and lab teams across all phases of deployment into production. Oversee project scope, requirements, and documentation. Schedule/host postmortem meetings in wake of project completion; remedy support issues on an ongoing basis; and lead full-scope strategic planning to promote operational readiness. − Promoted to hold expanded management responsibility spanning compliance, change management, and production readiness.− Spearheaded ITIL system upgrade, coordinating with multiple teams to successfully roll-out an ITIL-based system. − Personally vetted all new products and technologies prior to production phase.− Authored key Operational Readiness and SLA documentation, providing critical guidance to PMO and Portfolio teams.− Partnered with Executives, PMO, and Architecture teams to validate risk with large projects across multiple disciplines, including contingency/deployment planning and migration testing.

Oversaw all aspects of fleet wide Interactive Television, Digital Signage, and Luggage Valet Systems around the globe. Designed and architected key systems, overseeing the full project implementation life cycle in addition to scoping and validating all technical and physical requirements. Establish development, test and stage environments; collaborate with IT teams to build-out network and server backend; maintain vendor relationships and negotiate contracts. Partner with Network, Server, and Security teams to enable communication across multiple DMZs.− Prudently managed $12M–$15M annual operating budget.− Served as project manager and successfully introduced iPads to over 1K cabins across multiple ships. Fully integrated the tablets with ship systems—enabling guests to access key service- and travel-related information as well as entertainment— and created inventory-control procedures to facilitate lock-down and management of valuable units. − Comprehensively supported Royal Caribbean’s Digital Signage Network, Interactive Television System, and Onvoy Luggage Valet Program—a total of 114 systems across 38 global ships. Ensured effective troubleshooting for SQL servers/databases, XML, Video on Demand servers, IIS6/IIS7 web pages, integration/middleware, MSMQ, Custom DLL’s, and network/hardware/OS client connectivity.

Promoted to manage BizTalk Integration environment supporting multiple operations-critical internal systems, including BizTalk Server 2002/2004, Sybase Remoteware Server, and Microsoft Monitoring Server across North America, Asia Pacific, EMEA, Latin America and the Caribbean. Developed Microsoft Cluster architecture for SQL/BizTalk servers. Provided troubleshooting for custom BizTalk adapter code, wrote Remoteware scripts, and administered Microsoft Monitoring Server. Served as Liaison between Middleware Integration Team and departments including Guest Port Services, Marine, Casino, Hotel Operations, Internal Audit, and Marketing. Chaired bi-weekly interdepartmental forums including Integration team and business stakeholders. Pioneered change-management processes from ticket creation through assignment to final review. Authored Integration build and support documents.− Led successful deployment/installation of fleet-wide BizTalk Server 2002 servers on 30+ ships; oversaw all aspects of complex build-out of Windows Server 2000, SQL 2002, IIS, and BizTalk Components including custom .NET Adapters connecting to multiple systems.

Software company providing support for customer relationship management (CRM) applications.Implemented Global Storage Area Networking (SAN) solutions - valued from $75Mil to $160Mil. Project Manager for the relocation of 1600 servers and 7 Domestic and International SAN solutions coordinating with IBM, Lynden Air Freight, North American, and United Van Lines. Office Openings - Coordinated with facilities department to open 20 new Siebel offices worldwide. Data Centers - Administration of 500+ Siebel Data Center NT/2000 Servers including Active Directory, account, DNS, WINS, DHCP, SQL, Siebel 6.2 and 7.0.System Administration of a 1,200 user AD rollout. Worked with team of 10 to migrate from an NT 4.0 environment to Win 2K, included Exchange 2000 migration.Managed the relocation of 6 Siebel offices, 100+ Servers, NT 4.0 to Win 2K migration to include AD. Administration of 500+ Siebel Data Center NT/2000 Servers. This included Active Directory, account, DNS, WINS, DHCP, SQL, Siebel 6.2 and 7.0.Multiple Domain consolidation. Worked to consolidate 3 acquired NT Domains into Siebel Network. Installed Compaq DL Series Servers with NT 4.0 and Windows 2000 for IT and Engineering Depts.Supported remote servers, account administration, DNS, WINS, DHCP, print services and data storage.Supported Siebel Payroll running ADP 3.10, including software maintenance, database administration.Installed Compaq Servers for Local User Authentication and Data Storage for 4500+ Siebel Employees at Siebel