Paul Proia Email & Phone Number

Bremen, Georgia, Us

In my role as I supported sales and operations by providing account management, customer support triage, business analysis and research, quality processes, content and content editing, and sales support. I like the "swat team" approach to my role - when a need arises, I can quickly address that need and work with each team to assemble a functional and documented approach to serving our customers or business operations. My efforts led to client retainment and re-engagement as well as a 30% improvement in sales revenue through more profitable contracts.

New York, Ny, Us

I provided complete fraud prevention services to Broadway.com - including bringing in new products for use in our fraud prevention methods (review for validity and meeting needs, negotiating contracts, implementing the solutions, training other users, execution of business plan). I also studied order history and user behavior to create increasingly complex algorithms used to help prevent fraudulent ticket and gift card transactions, and provided feedback and reporting to management on the results of these efforts. I also supported investigations leading to convictions of three large fraud operations individuals.My efforts reduced chargeback rates by more than 60%, while increasing revenue by constantly improving the methods used to block or queue for review riskier orders.

New York, Ny, Us

Served as project manager on all customer transaction projects and integrations, working in both waterfall and agile team structures. The projects that I worked on built stronger relationships with vendors, increased conversion rates for ticket sales, identified areas to improve APIs, and increased sales of ticket insurance. My UI design of the first mobile ticketing site eventually contributed more than 10% of all theatre ticket sales on Broadway.com.Managed QA resources and provided test planning, risk evaluations, and test execution as required.

Boca Raton, Florida, Us

I manage a staff of Ad Operations professionals, reviewing process and implementations to ensure maximum profitability for our company. Additionally, I manage inventory, sell advertising, and provide reporting necessary to support our ad sales and marketing units.As the Business Intelligence Director, I have built methods to evaluate our site performance, as well as support efforts to understand and beat our competition.As the PMO Director, I trained and managed five other project managers, helped streamline and document processes, supervised all QA efforts, managed the largest projects for Hollywood.com, hired resources for multiple divisions, and provided IT documentation to support SOX compliance using COBIT methodologies. I was also the IT liaison to auditors during SOX audits.