Paul Psaltis Email & Phone Number

Australia

Sydney, Australia

As Smokeball’s first hire for their Australian division, I was appointed to build the Australian operation from the ground-up, overseeing all aspects of the start-up and setting the business up for rapid scale and growth. Leading development of culture, all internal infrastructure, systems, and processes, I also built out the end-to-end sales journey, from initial contact through to client retention and worked with product to align the software to the Australian market’s needs.Building and leading a high-performing team of 30 (10 direct and 20 indirect reports) spanning sales, marketing, operations, and legal content, I work extensively with internal stakeholders to ensure software, features and upgrades are delivered on time and in line with customer needs.• Established and grew Smokeball from a start-up into Australia’s second largest legal software company in under four years, achieving double-digit growth targets YoY;• Built and retained a top-performing sales team capable of meeting ambitious monthly targets with half the resources required by competing businesses; • Smokeball ranked in the top 20 ‘Best Places to Work’ for two years running, maintaining high customer retention that translated to high staff retention by nurturing a culture of customer service excellence.

London, United Kingdom

Following the acquisition of a business in the UK, I relocated from Australia to integrate the newly acquired entity and drive overseas expansion. As the sole representative of the Australian business in the UK for the first four months, I worked closely with the previous owners to establish a new organisational direction and structure, one modelled on the successes of the Australian business. After presenting the Chair and CEO with a strategy for growth, I built a high performing sales and account management team of 16 in the UK, from the ground up, and relocated the business to a new space in central London, pivotal to enabling the business’s growth objectives.• Exceeded sales targets by 100% within 12 months by building a high-performing sales/account management team, tailoring sales processes, guidelines, and playbooks for the UK market;• Successfully transitioned a family-run company to a foreign-owned business, working closely with the former owners and staff to establish the appropriate organisational structures, systems, processes, and procedures.

London, United Kingdom

Sydney, Australia

My mandate in this role was to bring a cloud-based legal software product to market, establishing a blueprint for other divisions to follow. Focused on driving uptake of the cloud solution in the conveyancing sector, I assembled compelling marketing case studies highlighting the benefits of the solution. Assembling a team of 20 reports across functions, I worked closely with the Chair on pricing, sales, and marketing strategies, and with product and development teams to ensure the product was equipped to sell in volumes required to scale.• Met aggressive sales targets within the first year by establishing a division to sell and service a new cloud-based system, providing a framework to migrate existing clients to the solution;• Drove rapid market penetration and product uptake by holding regular sales strategy sessions, developing targeted marketing campaigns and a pricing structure incentivising customers to purchase in volumes;• Established the infrastructure and team enabling a cloud-based solution to scale, with several team members progressing to key senior roles.

Sydney, Australia

As InfoTrack’s first sales manager and member of the executive team, I was responsible for building a sales team to lift company revenue through a structured approach to growth. Leveraging a background in law and IT, with a solid understanding of the Australian property market and conveyancing, I built a sales team from scratch to 15 people (business development managers, tele-sales, and account management), and worked across the business to build the business’ commercial capability to meet ambitious sales targets.• Exceeded sales targets in the first two years, elevating InfoTrack to second in market by establishing a high-performing sales team, driving targeted sales activity and an effective sales & marketing campaign.

Brisbane, Australia

Brisbane, Australia

Brisbane, Australia

Bachelor Of Laws - Llb

Bachelor Of Arts - Ba, Journalism And Media Studies