Paul Stephenson Email and Phone Number
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I am an accomplished Learning & Development (L&D) executive with more than a decade of experience transforming corporate learning strategies into engines of business growth. Throughout my career, I have proven my ability to craft and execute L&D programs that not only upskill employees, but also enhance overall business performance. With a proven track record as a Director of Learning at TIAA, I successfully led initiatives that transformed employee onboarding, achieving a 43% efficiency gain by reducing the process from seven weeks to four.My leadership is defined by a relentless focus on creating impactful learning experiences that align with organizational objectives, foster leadership development, and improve operational efficiency. My passion lies in empowering teams through innovative learning solutions and strategic leadership communication. I collaborate closely with senior leaders to bridge knowledge gaps and drive organizational advancement. My background includes roles at DISH Network and Transamerica, where I focused on optimizing talent development and instructional design. As I pursue the role of Learning & Development Sr. Director, I'm eager to leverage my people leadership skills to enhance workforce capabilities and meet evolving business needs.CAREER ACHIEVEMENTS: ● Developed and led a pivotal leadership program, equipping 50+ managers to effectively integrate and guide 100+ new hires, supporting a high-stakes turnaround strategy amid market share recovery● Directed the strategy and implementation of leadership training across corporate and field teams, collaborating with business units to create impactful programs that strengthen leadership capabilities and improve customer experience.● Led the design and implementation of a multi-year training program for call center operations, replacing SME-led sessions with formal instructional design, reducing turnover from 50% to 20-30%, and doubling NPS by shifting from a tier-based system to a client lifecycle approach.● Managed the development and deployment of 320 hours of training within a six-week timeframe, meeting critical project deadlines and client expectations. CORE COMPETENCIES Executive Leadership | Program Management | Leadership | Team Building | Learning Management | Learning Strategy | Process Improvement | Needs Analysis | Leadership Development | Training & Development | Strategic Thinking | Data-drive Decision Making
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Learning And Development ManagerUlteigEvergreen, Co, Us
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Director, Learning - Client RelationshipsTiaa Apr 2023 - PresentNew York, Ny, UsSupervises a team of professional employees that is responsible for the design, delivery, and administration of training programs in accordance with the organization’s learning and development plan. Works to meet the current and future employee capability development needs of the business by continuously improving current learning and development programs and enhancing the performance of individual employees. Sets goals and objectives for team members to achieve training results and ensures policies and procedures are understood and followed by direct reports.Key Accomplishments• ● Developed and led a pivotal leadership program, equipping 50+ managers to effectively integrate and guide 100+ new hires, supporting a high-stakes turnaround strategy amid market share recovery.● Decreased time to competency and shortened new hire onboarding experience from seven to four weeks, achieving 43%-time savings. ● Lead a team in designing and delivering training programs to support employee development and organizational goals, enhancing the onboarding experience and streamlining learning processes.● Deliver on current and future employee capability development needs by improving existing programs and enhancing individual performance. ● Establish clear, measurable goals for team members to drive impactful training results, ensuring alignment with organizational standards. ● Consolidated curriculums reduced time to proficiency by 57%. ● Streamlined processes and established procedures, removing friction and achieving a 15% time and budget savings. ● Collaborated with HR, business unit leaders, and training staff to secure buy-in for training process enhancements, leveraging communication, negotiation, and consensus-building to ensure alignment and commitment to change initiatives. -
Leadership Development ManagerDish Network Aug 2021 - Feb 2023Englewood, Co, UsMy responsibilities include attracting, retaining, and developing top talent through attractive learning and organizational development programs. Using deep subject matter expertise and best practices to help optimize the value of Learning & Organizational Development programs and services. I am responsible for policy and strategy implementation as well as setting goals and objectives for team members for achievement of operational results. This includes influencing others outside of my own job area regarding polices, practices and procedures and ensuring policies, practices & procedures are understood and followed by direct reports, customers and stakeholders. I am solutions oriented and problems I solve are difficult to complex.Key Accomplishments:● Spearheaded a transformational leadership development program during DISH’s pivot from satellite TV to 5G telecommunications, equipping long-tenured executives and managers to thrive in a rapidly evolving ORAN network environment under new CEO and CHRO leadership.● Directed the strategy and implementation of leadership training across corporate and field teams, collaborating with business units to create impactful programs that strengthen leadership capabilities and improve customer experience.● Developed and led a strategy for designing leadership training across corporate and field teams. ● Led a team of 5 instructional designers and developers in creating training programs, materials, and best-in-class practices. ● Conducted in-depth analysis of ongoing programs to ensure high-quality delivery, identifying areas for enhancement and implementing strategies for continuous improvement.● Collaborated with business unit leaders to develop effective training solutions. ● Achieved #1 in Customer Experience (JD Powers)● 2021 Winner of BEST Award and 2021 Training Top 100 winner -
Senior Manager Instructional DesignTransamerica Dec 2018 - Sep 2021Baltimore, Maryland, UsAs Senior Manager, Instructional Design for the team that identifies and develops Customer Care Call Center training programs, I provide insightful leadership, mentorship, and direction so the team can excel at providing programs that increase the client’s subject matter expertise and productivity. Instill innovative ways of thinking to ensure new learning methods (e.g. live trainings, e-learnings, streaming) are utilized to support the agile work environment.The following are highlights of the value I bring to this role:● Led the design and implementation of a multi-year training program for call center operations, replacing SME-led sessions with formal instructional design, reducing turnover from 50% to 20-30%, and doubling NPS by shifting from a tier-based system to a client lifecycle approach.● Oversaw instructional design for customer care training programs, ensuring alignment with operational goals and implementing agile learning methods to elevate productivity and engagement.● Led team in designing training programs for customer care call centers, enhancing employee expertise and productivity. ● Provided mentorship on new learning methods, supporting an agile work environment. ● Implemented processes to ensure team alignment on performance expectations and workflow. ● Hired, coached, and managed a new instructional design team, evaluating future business needs for expansion while reducing friction in the complexity of learning.● Condensed a multi-year onboarding project to 18 months, using multiple modalities to address diverse learning styles. -
Senior Manager, Instructional DesignCharles Schwab Nov 2014 - Nov 2018Westlake, Texas, UsCollaborating cross-functionally with learning teams and business unit subject matter experts, I brought vision and clarity to staffing and training needs. Presented solutions and secured leadership approval to proceed with developing, designing, and administering programs and materials that supported regulatory and compliance goals. Aligned staff to deliver outcomes timely.The following are highlights of the value I brought to this role:● Partnered with learning teams and subject matter experts across departments (Legal, Regulatory Affairs, Marketing, Products, Sales, Trading, Banking) to develop training programs supporting regulatory and compliance goals. ● Designed a multi-branch training course for 11 business lines, securing leadership buy-in and aligning staff to ensure timely delivery; comprehensive solution met regulatory requirements, enhanced compliance, mitigated risk, and supported overarching business objectives.● Led a team through three years of divisional reorganizations while maintaining the training project plan without delay. ● Engaged cross-functional leaders through regular progress updates and resource negotiations, securing essential stakeholder buy-in to support smooth project continuity.● Cultivated accountability by encouraging team ownership of roles and responsibilities, enhancing commitment to shared objectives and project success. -
Instructional Design Senior AnalystAccenture Jan 2012 - Aug 2014Dublin 2, IeServed as the appointed lead for a staff comprised of on-shore and off-shore employees focused on the design, development, and delivery of learning curriculum and solutions. Identified knowledge gaps and appropriate remediation approaches for both internal and external clients.The following are highlights of the value I brought to this role:● Directed on-shore and off-shore teams to design and deliver comprehensive curricula for healthcare and financial services clients, ensuring high-quality, timely outcomes.● Managed the development and deployment of 320 hours of training within a six-week timeframe, meeting critical project deadlines and client expectations.● Developed over 60 hours of virtual training content, significantly enhancing team capability and reducing time to competency by 30%. -
Corporate TrainerVarious 1990 - 2011Gained training experience in education, legal, government, and financial services organizations.The following are highlights of the value I brought to the roles:● Developed comprehensive learning and development plans to align with clients’ goals and objectives.● Established “New Hire Academy” to reinforce learning culture.● Determined and implemented post training success measures and evaluation methodologies.
Paul Stephenson Skills
Paul Stephenson Education Details
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Luther CollegePolitical Science
Frequently Asked Questions about Paul Stephenson
What company does Paul Stephenson work for?
Paul Stephenson works for Ulteig
What is Paul Stephenson's role at the current company?
Paul Stephenson's current role is Learning and Development Manager.
What is Paul Stephenson's email address?
Paul Stephenson's email address is pa****@****ica.com
What is Paul Stephenson's direct phone number?
Paul Stephenson's direct phone number is +172021*****
What schools did Paul Stephenson attend?
Paul Stephenson attended Luther College.
What are some of Paul Stephenson's interests?
Paul Stephenson has interest in Education, Economic Empowerment.
What skills is Paul Stephenson known for?
Paul Stephenson has skills like Training, Leadership Development, Instructional Design, Needs Analysis, Leadership, Employee Training, Training Delivery, Coaching, Management, Program Management, Instructor Led Training, Talent Management.
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