Paul Raker Email & Phone Number

Saint Petersburg, Fl, Us

New York, New York, United States

Drive operational efficiencies to support growth for The OUT Foundation’s programs and mission of removing barriers that block LGBTQ+ individuals access to health, fitness and wellnessManage and develop staff team including a Sr. Director of Community and Partner Engagement as well as Program Managers through a shared vision of positive and profound, quantifiable impact for the LGBTQ+ community. Manage the organizational brand visibility through creation of social media and various communication assets to drive stronger partner and donor engagement.Oversee The OUT Foundation’s OUTHealth initiative to include the H.E.A.L coalition for deeper impact and increased resources around LGBTQ+ health and wellness.Co-Lead Board of Directors Program and Finance Sub-Committees to support volunteer engagement and oversight in The OUT Foundation’s strategic plan deliverables.

New York, New York, United States

Venice, Florida, United States

Create, implement and oversee branch operations budget of $3.2 million across 6 program departments--membership, wellness, youth development, gymnastics, aquatics and sports.Build and oversee 16 person community board with connected community members to assist in organizational partnerships and fundraising to help deliver on the promise to strengthen the Venice community. Achieve Annual Community Fund Drive Fundraising goal of $35,000 through storytelling and community relationship building contributing to an overall annual fundraising amount of $226,000.Build and oversee steering committee to execute the Annual Black Tie Gala raising funds for the Venice YMCA Scholarship Program. Event nets over $150,000 in contributions. Serve as Chair of the National LGBTQ+ Employee Resource Network Steering Committee to help build a more inclusive and diverse organization across the country and assist local YMCA associations in their journey to becoming a more inclusive place for LGBTQ+ employees and members.

Venice, Florida, United States

Washington, District Of Columbia

Create, implement and monitor branch operating budget with revenue of $6.9 million dollars across multiple departments including Membership Sales and Member Service, Youth Development, Aquatics and Healthy Living programming. Built a five person director level leadership team consisting of new hires in the Wellness Director, Membership Director and Program Director positions and provided fiscal oversight and staff development leadership to those departments as well as Aquatics, and Facilities Departments.Led the Youth Development Team (Senior Program, and Program Director) in achieving 105% of Summer Camp revenue goal for Summer of 2019; over $420,000 in revenue.Achieved net Membership growth 2018-2019 of over 100 units and managing retention to result in a $120,000 increase in revenue by year end.Support the Executive Director’s efforts to make the YMCA a community partner of choice to raise funds for the YMCA of Metropolitan Washington’s Caring for Community Scholarship Program through board development, community relations, marketing and storytelling.Serve as Chair and oversee 5-member steering committee for the YMCA of Metropolitan Washington’s LGBTQ+ Employee Resource Group to ensure that spaces are provided for staff to feel supported and to help in recruiting and retaining high performing, diverse staff which represent the communities.Administrator for all branch social media platforms including Facebook, Instagram, and Twitter. Overseeing brand compliance of all branch-level marketing materials both printed and digital.

Reston, Virginia

Oversee branch Membership Operations to include member acquisition and retention efforts in support of a $3.2million dollar budget at the YMCA of Metropolitan Washington's flagship branch. Provide leadership in making monthly goals in acquisition, retention benchmarks through member engagement. Piloted and trained staff team of more than 20 employees in preparation for the roll out of Salesforce as an association wide CRM. Successfully learned, and implemented the system for a large membership department.Provide leadership in making the YMCA Fairfax County Reston the first choice community partner in Fairfax County, Virginia--a County boasting over 1.2 million residents. Supervise full-time acquisition team of two Membership Associates responsible for lead tracking and grassroots marketing, external and internal branch events. Supervise a customer service team of four full-time Membership Coordinators and over fifteen Member Service Representatives committed to offering excellent customer service and creating a memorable member experience. Act as brand champion for the branch to ensure all marketing materials align with the YMCA's brand standards and meet the YMCA's level of visual excellence.Participate in community events, business association meetings, and Chamber of Commerce events to act as a liaison and ambassador for the YMCA in the community. Supervise a volunteer coordinator; ensuring they are in fulfilling roles that match their skills with the needs of the organization.

Alexandria, Virginia

Oversee branch Membership Operations to include member acquisition and retention efforts in support of a $1.7 million dollar revenue budget. Provide leadership in making monthly goals in acquisition, retention benchmarks through member engagement. Supervise full-time acquisition team of two Membership Associates responsible for lead tracking and grassroots marketing, external and internal branch events. Supervise a customer service team of two full-time Membership Coordinators and over ten Member Service Representatives committed to offering excellent customer service and creating a memorable member experience. Approve and administer all branch Financial Assistance to carry out our mission to turn no one away due to an inability to pay. Act as brand champion for the branch to ensure all marketing materials align with the YMCA's brand standards. Oversee all internal marketing including but not limited to Constant Contact, Member Retention, REACH, and grassroots efforts. Participate in community events, business association meetings, and Chamber of Commerce events to act as a liaison and ambassador for the YMCA in the community. Identify, interview and place volunteers for the branch; ensuring they are in fulfilling roles that match their skills with the needs of the organization.

Burlington, North Carolina

Coordinate Member Services and Retention. Hire, Train and Supervise 10-15 part time Membership Specialists, Customer Service Employees, building supervisors and health center attendants. Facilitate Teen Member Orientation Program. Plan, implement and manage 1.2 Million dollar membership department budget for a facility boasting over 10,000 members. Oversee all marketing, including newsletters, email blasts, and social media presence. Advise branch Youth and Government program for North Carolina Youth Legislature. Act as Y-USA Brand Advocate for re-branding.

Winston Salem, North Carolina

Responsible for all front line customer service and member engagement duties including but not limited to facility tours, returned payment collection, phone calls, membership and program registration. Approved all branch Financial Assistance. Created monthly branch newsletter.Act as YMCA Brand Champion for Y-USA Brand Trendsetter Association

·Perform membership and program registrations, facility tours, and customer service duties·Perform computer functions with ‘CCC’ computer system·Worked with fundraising for the annual We Build People Campaign and Bright Beginnings program

Worked as a counselor after school and summer camp for over 60 middle school aged children. Handled membership office/ customer service duties included but not limited to promotion of the YMCA, facility tours, program and membership registration.