Paul Rayner Email & Phone Number

Worksop, England, United Kingdom

Sheffield, United Kingdom

Sheffield, United Kingdom

A multi-skilled IT manager with good all-round supervisory and technical expertise. Very capable with a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of a company. Extensive practical knowledge of systems builds, hardware and software testing, network support, technical support and computer repairs with the ability to work effectively as part of a team and on his own initiative. Possessing a fresh, modern approach to the IT industry, employing creative and enthusiastic methods to problem solving seeing tasks through to the end, whilst planning and organising activities to meet timelines.• Windows NT, XP, Vista, Windows7, Windows8, Windows10, • Apple OS x (Lion, Maverick, Yosemite, El Capitan), Apple iOS7, iOS8, iOS9, • LAN/WAN technology• Active Directory and Exchange 2003/2007• MS Office 2003/2007/2010• Apple Pages, Numbers, Keynote and iMovie• Symantec, McAfee, AVG and other Antivirus Software and Disc Encryption systems• Supporting over 10,000 staff across 900 UK Sites• Project managed the installation of a Citrix based Thin Client system to 44 Job Centre Plus Sites • Project Managed Laptop refresh to over 5000 staff

Nottingham, United Kingdom

Leading on the government’s policies for welfare, pensions and child support. Assisting people to find jobs and employers to fill vacancies. Processing payments to jobseekers, pensioners, disabled people, parents and carers.• Excellent customer care skills• A clear and friendly telephone voice• Good computer skills• Excellent communication skills• Good teamwork skills and the ability to work unsupervised• The ability to work quickly and under pressure• A professional attitude when dealing with customers

Chesterfield

•Answering incoming calls on a rotating basis; operating telephone equipment, and other telecommunications technologies.•Influences customers to buy or retain product or service by providing accurate product reference information.•Document transactions by completing forms and record logs.•Maintaining database by entering, verifying, and backing up customer data.•Maintaining technical knowledge by attending educational workshops; reviewing publications.•Contributing to the teams effort by accomplishing related results as needed.

Belper, Derbyshire United Kingdom

• Perform online sales activities to achieve company sales objectives.• Update customer database with contact details and interest information from prospective customers.• Perform daily tasks based on assigned work plan.• Maintain up-to-date knowledge about product information and promotions.• Attend sales training and educational programs for professional development.• Communicate with customers through phone, e-mails, chats and personal visits.• Respond to customer queries promptly and professionally.• Work independently or in a team to achieve monthly sales quota.• Provide excellent services and ensure customer satisfaction.

Chesterfield