Delivering cutting edge P2P technology, process and service solutions across the NHS.

Accountable for various business lines across a shared service including but not limited to;Atamis, SAP Ariba, Edge4Health, GHX Nexus, Powergate, Catalogue Management, System Administration, Customer Support, Transactional Procurement, Supplier Management, Data, Reporting, Automation.• Established a dedicated division to deliver the first major implementation of Atamis as a procurement solution for Test & Trace and The NHS during the covid pandemic, my teams supported all covid… Show more Accountable for various business lines across a shared service including but not limited to;Atamis, SAP Ariba, Edge4Health, GHX Nexus, Powergate, Catalogue Management, System Administration, Customer Support, Transactional Procurement, Supplier Management, Data, Reporting, Automation.• Established a dedicated division to deliver the first major implementation of Atamis as a procurement solution for Test & Trace and The NHS during the covid pandemic, my teams supported all covid related procurement activities from a technical and adoption perspective during the pandemic with a throughput of £48 billion.• Providing adoption, support, training, change management and best practice methodologies for Atamis procurement solution to numerous NHS trusts, ICS & ICB clients. Delivering exceptional service and operational capability.• Transformation of a shared service catalogue management function from siloed, incommunicative team to a high performing team, using methodologies such as FSNP, Psychological Safety, Emotional Intelligence Training and Honesty Sessions, while introducing lean methodologies, automation, meaningful reporting, and accountability.• Reversed a failing data, catalogue, supplier management, and sourcing function for an ICS level Procurement program. Redefined the Operational and Service layers, resulting in turnaround of KPI metrics and continued progression of the service.• Took responsibility of an ICS level Customer Support function within the Transactional Procurement space, introduced and embedded new ways of working that resulted in an impressive 94% reduction in response times and a reduction of stagnant ticket volumes from 7,000 to 1,000 in just five weeks.• Delivered a number of ICS level service adoption & transition programmes, providing seamless alignment of Procurement and Catalogue activities into a managed BAU shared service environment. Show less

During my role as an IT Development, Operational Delivery & Service Manager at Co-operative Group & Bank, I achieved several key milestones and played a pivotal role in enhancing operational efficiency and service quality across various business sectors, including Healthcare, Banking, Digital, Retail, Insurance, and corporate clients. My responsibilities and accomplishments included:• Transformational Leadership: Spearheaded a comprehensive service transformation initiative that… Show more During my role as an IT Development, Operational Delivery & Service Manager at Co-operative Group & Bank, I achieved several key milestones and played a pivotal role in enhancing operational efficiency and service quality across various business sectors, including Healthcare, Banking, Digital, Retail, Insurance, and corporate clients. My responsibilities and accomplishments included:• Transformational Leadership: Spearheaded a comprehensive service transformation initiative that delivered a unified, repeatable, and scalable IT service model. This strategic approach resulted in significant service improvements and cost efficiencies spanning all business areas.• Collaborative Strategy Development: Collaborated closely with business leaders, IS Directors, Chief Technology Officer (CTO), internal and external partners, and third-party suppliers to formulate and implement a standardized IT strategy throughout the organization.• Division Leadership: Responsible for six technical development and delivery teams, ensuring service stability, enhancing capabilities, and driving innovation for a user base of 150,000 individuals across multiple business lines and geographic locations.• Service Optimisation: Implemented process improvements and automation initiatives, resulting in a remarkable 53% reduction in service response times and query resolution within the desktop estate. Improved SLA adherence from 60% to an impressive 97%, while simultaneously reducing the full-time equivalent (FTE) workforce by 30%.• Cost Savings: Achieved cost savings exceeding £3 million over a five-year period through the successful delivery of multi-million-pound workstreams.• Stakeholder Relationship Management: Built and nurtured key relationships with business leaders, external partners, and suppliers to facilitate effective collaboration and support organizational objectives. Show less

During my position as a Technical Delivery Manager at Co-operative Group, I played a pivotal role in driving technical excellence and optimizing application delivery. My responsibilities and achievements during this period included:• Team Management: Established and managed a dedicated application development and delivery team focused on virtualizing the application stack using technologies such as App-v, XenApp, and SCCM.• Strategic Alignment: Collaborated closely with the… Show more During my position as a Technical Delivery Manager at Co-operative Group, I played a pivotal role in driving technical excellence and optimizing application delivery. My responsibilities and achievements during this period included:• Team Management: Established and managed a dedicated application development and delivery team focused on virtualizing the application stack using technologies such as App-v, XenApp, and SCCM.• Strategic Alignment: Collaborated closely with the business to comprehensively understand requirements and ensure that application roadmaps were fully aligned with the overarching Technology Strategy.• Legacy Rationalization: Led the initiative to rationalize the legacy application stack, reducing it from 12,000 applications to a streamlined 500. This effort resulted in a remarkable return on investment (ROI) within just two years.• Strategic Ownership: Acted as the technical and process owner for Co-operative's application strategy at a national level, ensuring alignment with organizational objectives.• Innovative Solution: Conceptualized and implemented a Support and Operating model for the new Head Office Virtual Desktop Infrastructure (VDI) environment, which was recognized with the prestigious Citrix innovation award.• Service Management: Assumed the role of service owner for application lifecycle and delivery teams, overseeing their efficient operation and continuous improvement.My contributions as a Technical Delivery Manager significantly enhanced the organization's technical capabilities, streamlined processes, and drove cost-effective solutions, ultimately contributing to the achievement of strategic goals. Show less

• Division Establishment: Successfully established and integrated a new division focused on transitioning services from the project phase to 'live' support, ensuring a seamless and efficient BAU adoption process.• Programme and Project Management: Proactively addressed potential issues related to program and project closures by implementing a comprehensive full-service acceptance model. This approach allowed for the anticipation of potential challenges and the introduction of processes… Show more • Division Establishment: Successfully established and integrated a new division focused on transitioning services from the project phase to 'live' support, ensuring a seamless and efficient BAU adoption process.• Programme and Project Management: Proactively addressed potential issues related to program and project closures by implementing a comprehensive full-service acceptance model. This approach allowed for the anticipation of potential challenges and the introduction of processes to facilitate smooth transitions from project to Business As Usual (BAU) status, minimizing disruption to operations.• Centralized Control: Acted as the central control point for overseeing technical and process elements related to System, Application, and Infrastructure services, ensuring uniformity and compliance throughout the organization.• Risk Mitigation: Implemented a robust set of standards and processes aimed at mitigating risks and maintaining a constant state of readiness for audits. These measures were instrumental in preventing regulatory complications associated with operating in the financial sector. Show less

• Active Directory Implementation: Tasked with the design and implementation of a brand-new Active Directory domain from the ground up. This domain served as a foundational component for relocating 4,000 users to a purpose-built Head Office building. Furthermore, it played a pivotal role in facilitating the migration of existing users, totalling 150,000, to the new organizational structure.• Strategic System Roadmap: Provided invaluable guidance and expertise in shaping the strategic… Show more • Active Directory Implementation: Tasked with the design and implementation of a brand-new Active Directory domain from the ground up. This domain served as a foundational component for relocating 4,000 users to a purpose-built Head Office building. Furthermore, it played a pivotal role in facilitating the migration of existing users, totalling 150,000, to the new organizational structure.• Strategic System Roadmap: Provided invaluable guidance and expertise in shaping the strategic system roadmap for a national business offering Retail, Healthcare, and financial services. My insights and recommendations contributed to the development of a cohesive and forward-thinking technology strategy. Show less

• Transformation: Assumed the position of technical lead for the Desktop, System, and Application transformation program implemented across the UK. In this capacity, I played a critical role in driving the successful transformation of desktop environments, systems, and applications to enhance operational efficiency.