Paul Cook Email & Phone Number

Sydney, New South Wales, Australia

Provides strategic direction to ensure the efficient and effective operation of Helloworld cruise systems. Responsible for managing system functionality and processes to enhance productivity. Plays a pivotal role in achieving organizational goals and delivering exceptional service to customers and stakeholders.

Sydney, New South Wales, Australia

The IT Operations Team Lead role is accountable for managing the Support Operations functions for our corporate offices and users. This role is also responsible for managing the day-to-day operation and support for our corporate user base. Additionally, accountable for ensuring that the APAC support team are running smoothly and efficiently with a high.

Sydney, New South Wales, Australia

Responsible for support and delivery to global sports and media operators. Accountable to SLAs, KPIs and HSLA metric targets while working within ITIL framework. Organisational staff management, resource planning and development.

Sydney, New South Wales, Australia

Responsible for quality and consistency of on-going service deliveries for the full range of solutions and services contracted by customers. Ensure on-time and on-budget delivery of new software developments and all aspects of problem resolution.

Sydney, New South Wales, Australia

Manage the Service Management Centre to ensure the objectives and strategies of the Global Customer Services department are achieved according to performance metrics. Accountable for customer incidents, service requests and management & development of a specialist team of 30 staff.

Sydney, New South Wales, Australia

Manage the offering of competitive, revenue-maximizing air fares on Qantas Domestic markets with speed to market while ensuring pricing proposals are strategically placed and compliant with competition law. Additionally, contribute to seat factor, yield, revenue targets by coordinating the development of domestic fare structures with key stakeholders and.

Sydney, New South Wales, Australia

Implementation and subsequent management Pricing & Inventory Customer Support department responsible for inventory management of Qantas operated flight network. Development and maintenance of strong relationships with key Pricing & Yield customers. Manage the delivery of training & development programs and system or automation enhancements.

Sydney, New South Wales, Australia

Various Qantas roles & responsibilities across International/Domestic Pricing & Yield, Flight Scheduling, Revenue Integrity and Reservations departments.