Successfully aligned telework policies with mission demands for 14,230 U.S. direct-hire positions by implementing the Mobility Assessment Tool (MAT), increasing telework designations from 23% to 49% post-pandemic and securing 72% manager approval for maximum telework frequencies through standardized policies.Enhanced the Department’s resilience and adaptability during the COVID-19 pandemic by coordinating the $3.2M, 90-day Reimagine Task Force, which implemented 30 initiatives funded with $29M and provided 1,900 employees with laptops to support remote operations.Improved operations for U.S. diplomatic posts by redesigning and launching the Tableau-based Management Analytics Portal (MAP), which streamlined KPI monitoring, enhanced benchmarking with customizable visualizations, and automated survey response assessments, resulting in a 93% increase in new users and a 49% rise in unique visitors within three months post-launch.Facilitated the reallocation of nearly 100 Foreign Service positions to align staffing with evolving foreign policy priorities, leveraging data analytics and enterprise risk management to address operational demands.Strengthened innovation capabilities by leading the Advanced Projects Team, conducting a feasibility study for centralizing demarche translations, and showcasing operational efficiency gains, even as funding shifted to pandemic-related efforts.Enhanced efficiency and team collaboration by leading a scalable Kaizen Rapid Improvement Event in Hong Kong, which assessed 217 services, produced 60 process improvements for 20 key challenges, prioritized 15 solutions for three cross-cutting issues, and elevated nine enterprise-wide recommendations to leadership.

Accelerated the completion of a national security project by coordinating cross-functional teams, implementing a unified project management plan with Kanban and Scrum methodologies, and leveraging risk management tools to enable machine learning insights.

Designed a Bureau-wide framework integrating risk management, program management, and performance monitoring to improve compliance and enhance performance monitoring across U.S. Department of State’s Bureau for International Narcotics and Law Enforcement (INL).Streamlined congressional notification processes and clarified funding change workflows by developing reference guides, decision trees, and process maps, reducing inefficiencies, improving stakeholder understanding, and enabling workflow automation on SharePoint.Resolved long-standing performance reporting gaps by liaising with partners to achieve 100% compliance and improved those reports by adding best-practice performance indicators.

Launched the INL Correctional System Support Program (CSSP) evaluation in Afghanistan, securing cooperation from key stakeholders, including the Afghan correctional system Director General, U.S. Embassy, and implementing partners.Closed the Department of Commerce’s Afghanistan Building Business Networks Program (ABBNP) as Deputy Program Manager, enabling interprovincial and international trade through a business news portal, four provincial business hubs, and the transfer of business-enabling technology.Established a high-performing media analysis team for a Department of Veterans Affairs (VA) strategic communications contract, onboarding and training analysts to meet tight deadlines while leveraging media technologies (Vocus, Crimson Hexagon, Critical Mention) to analyze public perceptions and media reporting, resulting in two contract extensions and significant revenue growth.

Coordinated a multi-billion-dollar opportunity pipeline using Deltek GovWin Capture Management Suite to ensure strategic alignment and efficient resource allocation, while facilitating the integration of a Client Relationship Management (CRM) tool across independent divisions of L-3 Communications to enhance collaboration and ensure operational readiness for the spin-off to Engility Corporation.Guided business growth in Africa and the Rule of Law market by analyzing U.S. and foreign government budgets to identify high-potential opportunities, conducting competitive analyses, and assessing acquisition prospects.Improved the success rate of ACOTA task order proposals by conducting a Lean Six Sigma process improvement project to address losses in the proposal writing process. Modeled and quantitatively analyzed the development workflow.