General administration of Active Directory: Create, edit and maintain organizational units, group policies, computer accounts, and access permissions.Manage Adobe Licenses for Acrobat Sign, Enterprise Term License Agreement, and MRU VIP consoles. Implemented the VIP program to provide a COVID-19 pandemic off-campus solution, with a cost savings to students. Led student program license change that reduced department cost by 50%.Plan and coordinate annual academic computer refresh. Assist Software License Asset Manager with asset management, inventory planning, and equipment returns.Responsible for academic printing systems including server upgrades, cost recovery system, wireless print solution, usage reporting, and installation/configuration of printers and plotters. Implemented ‘swipe-to-release’ reducing the academic printer fleet from over 70 units to 30, minimizing waste, and increasing print job security.SCCM implementation and management, including creation and deployment of images, software, driver packages, Windows updates, and on-demand application catalogue.Manage, test, deploy, and support software in the Apporto virtual lab infrastructure; creation and testing of base operating system images for Horizon VDI solution.Create documentation for processes and procedures to ensure a consistent and accurate roadmap for team members and provide an accessible knowledgebase. Review documentation to identify issues and improve efficiencies.Oversee LabStats for tracking and reporting of hardware and software utilization on academic and administrative computers.Perform general Microsoft Entra ID (Azure AD) and Office 365 administrative support.Provide expert guidance to identify, organize, and resolve hardware, software, and technology issues.Continuous learning, and skill improvement.

Operational supervision of the IT Service Desk, CES Hardware, and Office Computing Services groups responsible for the support and maintenance of 4000 computers.Manage inventory and budgeting for the tracking and replacement of 1800 staff and faculty computer systems.Determine computer technology standards for employee systems. Review and advise on staff and faculty requests for technology, and work with clients to provide appropriate solutions. Maintain vendor liaisons to keep apprised of upcoming technology, changes, and their benefits or issues.Coordination of inter-departmental projects involving ITS & faculty/staff, such as Campus Card, Omnivex Digital Signage, and the ADC Tablet Pilot Project.Monitor the Service Desk call levels and incidents to identify trending issues for preventative problem solving.Administration of mobile devices: Primary contact for Bell Mobility Services, and Blackberry technical issues. Provide support for installation, troubleshooting, and training.

Diagnose, troubleshoot, and resolve hardware and software related issues on Windows and macOS desktops, laptops, printers, and peripherals to provide timely resolution.Perform deployment, configuration, and imaging for computers, printers, multi-function printers, and plotters.Develop and test operating system images to provide improved performance and stability of client systems and work environments.Document client support procedures for training and standardization of common processes.

Responsible for installation and maintenance of PC and Macintosh network, client workstations, and printing systems. Provided fast, professional, accurate digital imaging work and large format printing services to meet client requirements in a high production environment.Administrator for Macintosh and PC cross platform network, domain / FTP / Printer servers, and mail systemOutput large format and mural printing with Cymbolic Sciences Lightjet 5900 system, Ilford IJT, and Novajet 850i inkjet printers