Paul Robben Email & Phone Number

• Directed P&L for 11 restaurants in Midwest and Northeastern US. Worked directly with 11 Managing Partners achieving sales over $30MM and annualized unit volume $3MM.
• Grew average unit volume to $3.5MM in the Cincinnati DMA by initiating training of new service tactics.
• Reduced annual turnover at the management level (under 10%) by regular 1 on 1 reviews and making the managers feel valued.
• Improved PACE by 4% by holding managers accountable to following system for food and labor.
• Ran regions in Cincinnati, Ohio, Rochester, New York, Lexington, Kentucky and Frankfort, Kentucky while preparing to open a new market in Buffalo, New York. Improved performance in Rochester market by reducing.

Cincinnati, Ohio

• Managed a team of 4 managers, 4 Key Hourly Employees and 60 team members.
• Received President’s Club during the only full year that I was the Managing Partner by focus on guest satisfaction.
• Improved PACE 3% by developing managers and educating them on P&L performance and growing PACE line.
• Trained all new managers hired in the region to prepare them for their career and help develop bench strength in the region.
• Ensuring proper training and strict adherence to all systems: Guest Service Plan, AvsT (food waste), Line Checks and daily checklists because of this we improved the culture and turnover for hourly team members.

Cincinnati, Ohio

Fully responsible for day to day operations while supervising up to 10 Managers, 8 Supervisors and 250 Team Members