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Paul Robb Email & Phone Number
Application Support Specialist
at
Emersion Systems
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Application Support Specialist
Location
Shannondale, New South Wales, Australia
Company size
Who is Paul Robb? Overview
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Quick answer
Paul Robb is listed as Application Support Specialist at Emersion Systems, a with 23 employees, based in Shannondale, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Paul Robb.
Paul Robb previously worked as Application Support at Emersion Systems and Software Support Specialist at Sihot Asia Pacific. Paul Robb holds Certified Data Analyst, Data Analytics from Data Analytics Institute.
Company email context
Email format at Emersion Systems
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Emersion Systems
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Profile bio
About Paul Robb
As a software support specialist with over 8 years of experience, I have provided effective technical and user solutions for various applications and systems. I have worked with internal and external stakeholders, vendors, and clients to troubleshoot issues, design custom layouts, write scripts, and test software. I have also developed and maintained user guides, video instructions, knowledge base articles, and internal tools to enhance the user experience and reduce support requests.In addition to my software support skills, I have a passion for creativity and constant learning. I have completed diplomas in information technology and website development, as well as an AWS certification.Feel free to reach out at paulrobbonline@gmail.com.
Current workplace
Paul Robb's current company
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Emersion Systems
5 roles
Paul Robb work experience
A career timeline built from the work history available for this profile.
Application Support
Current- Solve issues for customers of Emersion.- Write internal documentation (Confluence)- Run backend scripts (Linux).- Read log files (Linux).- Install / update SSL certificates for customers.- Investigate API issues raised by customers (SOAP UI)- Use of the ticketing systems Salesforce / Jira- Investigate issues with data from 3rd party carriers.- Investigate payment issues with 3rd party vendors.- Integration Support (Xero, Rhipe, Connectwise).- Basic SQL (Oracle)
Jan 2021 - Present
Software Support Specialist
Support users with Sihot PMS software via phone, email and remote assistanceWrite User Guides / How To’s / Video instructions.Write internal support documentation for both technical / non-technical usersDesign e-learning training using Sihot PMS (Articulate Storyline 2)Produce Youtube instructional videos using Sihot PMS Designed / built a knowledge base.Troubleshoot interfaces such as MPI, Saflok, Mittel, Vingcard, Docomo, Micros.Read & analyse log files.Design custom .rtf layouts.Write LUA scripts.Software Testing.Rotating on-call after hour support.Collaborate with internal support teams and external vendors.
Sep 2011 - Mar 2020
Remote Technical Support
Ibm
Provided Technical support on an IT helpdesk for the National Australia Bank, in roles ranging from front line / back office support, to provisioning new users in systems and utilising the NAB mainframe systems to "bridge" the tickets with IBM. • Receiving inbound calls (requests for information, assistance, or to report issues) from clients.• Making outbound calls to existing clients and following up on issues.• Using information databases and tools to resolve client enquires and issues (Active directory, mainframe, RAS etc..)• Ability to handle client escalations and deal with dissatisfied callers.• Use communication skills to resolve customer problems via telephone.• Interfaces with other support teams to understand issues/problems related to customer support.• Escalates critical performance, customer and staff issues to Manager or Team Leader of CSC.
Nov 2007 - Jun 2011
Wireless Broadband Support
Provided Technical assistance in resolving customers Bigpond wireless broadband issues.• Next G wireless support.• Evdo wireless support.• ADSL Wi-Fi support.• Cable Wi-Fi support.• Email support.
Jan 2007 - Oct 2007
Team & coworkers
Colleagues at Emersion Systems
Other employees you can reach at emersion.com. View company contacts for 23 employees →
VK
Vani Kasinadhuni
Colleague at Emersion SystemsGreater Melbourne Area, Australia
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MR
Monica Renon
Colleague at Emersion SystemsMetro Manila, Philippines
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JR
Jim Ritchie
Colleague at Emersion SystemsMelbourne, Victoria, Australia
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DM
Dianne Moss
Colleague at Emersion SystemsGreater Melbourne Area, Australia
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SP
Sukesh Penta
Colleague at Emersion SystemsToronto, Ontario, Canada
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DM
Dianne Moss
Colleague at Emersion SystemsGreater Melbourne Area, Australia
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KG
Kolton Gruber
Colleague at Emersion SystemsAustin, Texas Metropolitan Area, United States
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JK
James Kim
Colleague at Emersion SystemsMulgrave, Victoria, Australia
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DS
Donna Soto
Colleague at Emersion SystemsAustin, Texas, United States
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LL
Louella Labaya
Colleague at Emersion SystemsPerth, Western Australia, Australia
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Vani Kasinadhuni
Colleague at Emersion SystemsGreater Melbourne Area, Australia
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MR
Monica Renon
Colleague at Emersion SystemsMetro Manila, Philippines
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JR
Jim Ritchie
Colleague at Emersion SystemsMelbourne, Victoria, Australia
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DM
Dianne Moss
Colleague at Emersion SystemsGreater Melbourne Area, Australia
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SP
Sukesh Penta
Colleague at Emersion SystemsToronto, Ontario, Canada
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DM
Dianne Moss
Colleague at Emersion SystemsGreater Melbourne Area, Australia
View →
KG
Kolton Gruber
Colleague at Emersion SystemsAustin, Texas Metropolitan Area, United States
View →
JK
James Kim
Colleague at Emersion SystemsMulgrave, Victoria, Australia
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DS
Donna Soto
Colleague at Emersion SystemsAustin, Texas, United States
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LL
Louella Labaya
Colleague at Emersion SystemsPerth, Western Australia, Australia
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3 education records
Paul Robb education
Certified Data Analyst, Data Analytics
Data Analytics Institute
A+, N+, Certificate 4 In Information Technology (Client Support)
Australian College Of Information Technology
High School Certificate, Hsc
South Grafton High School
FAQ
Frequently asked questions about Paul Robb
Quick answers generated from the profile data available on this page.
What company does Paul Robb work for?
Paul Robb works for Emersion Systems.
What is Paul Robb's role at Emersion Systems?
Paul Robb is listed as Application Support Specialist at Emersion Systems.
Where is Paul Robb based?
Paul Robb is based in Shannondale, New South Wales, Australia while working with Emersion Systems.
What companies has Paul Robb worked for?
Paul Robb has worked for Emersion Systems, Sihot Asia Pacific, Ibm, and Telstra Bigpond.
Who are Paul Robb's colleagues at Emersion Systems?
Paul Robb's colleagues at Emersion Systems include Vani Kasinadhuni, Monica Renon, Jim Ritchie, Dianne Moss, and Sukesh Penta.
How can I contact Paul Robb?
You can use AeroLeads to view verified contact signals for Paul Robb at Emersion Systems, including work email, phone, and LinkedIn data when available.
What schools did Paul Robb attend?
Paul Robb holds Certified Data Analyst, Data Analytics from Data Analytics Institute.
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