Paul Crawford Email & Phone Number

Dallas, Texas, United States

Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involvedAct as the initial point of contact for all computer and system related concerns from clients or other employeesAssist management in creating training materials pertaining to computer troubleshooting and usageOrganize and file documentation pertaining to warranties and instructional guides for computer hardwareMaintain a working log detailing all required system updates, as well as the date of completionAttend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problemsResolve technical issues related to network interruptions

Dallas/Fort Worth Area

ITIL Foundations, CompTIA- 901 CompTIA 902, CompTIA Network+, CompTIA Security+, Certified Network Defender (CND), Certified Ethical Hacker (CEH)

Dallas/Fort Worth Area

Monitored personnel or equipment locations and utilization to coordinate service and schedules and dispatch 25 drivers, as well as equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.• Oversaw all communications within specifically assigned states and Airlines throughout the Dallas/Fort Worth International Airport• Became Subject Matter Expert (SME) on principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits• Stayed abreast relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions• Maintained and documented monthly reports of passengers, drivers, flight crew and airlines, and employee numbers or issues that need to be addressed in end of the month management meetings• Cross-trained direct employees and drivers between flight crew and public and Private shuttle ride procedures

Dallas/Fort Worth Area

Maintained accountability for full terminal areas, which included doors and gates of entrances and exits to secure rooms and buildings.• Wrote daily activity and irregularities reports, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences• Patrolled industrial and commercial premises that prevented and detected signs of intrusion; insured security of doors, windows, and gates, always• Responded to medical emergencies by administering basic first aid or by obtaining assistance from paramedics, as needed• Trained 100+ new employees during tenure, as well as emergency contact numbers, rules and guidelines of the company and the Federal Aviation Administration (FAA) airport regulations• Supervised and provided Human Resources (HR) functions for 25+ employee, regarding performance, wrote semi-annual and annual performance reports, recruitment, retention, and terminations • Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises; decreased theft by 10% during shifts

Dallas/Fort Worth Area

Maintained accountability for full terminal areas, which included doors and gates of entrances and exits to secure rooms and buildings.• Wrote daily activity and irregularities reports, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences• Patrolled industrial and commercial premises that prevented and detected signs of intrusion; insured security of doors, windows, and gates, always• Responded to medical emergencies by administering basic first aid or by obtaining assistance from paramedics, as needed• Trained 100+ new employees during tenure, as well as emergency contact numbers, rules and guidelines of the company and the Federal Aviation Administration (FAA) airport regulations• Supervised and provided Human Resources (HR) functions for 25+ employee, regarding performance, wrote semi-annual and annual performance reports, recruitment, retention, and terminations • Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises; decreased theft by 10% during shifts

Camp Pendleton

Dallas/Fort Worth Area

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Called local police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.• Answered alarms and investigate disturbances, as well as circulated among visitors, patrons, or employees that preserved peaceful order and protect property• Operated detecting devices that screened individuals and prevented passage of prohibited articles into restricted areas• Answered telephone calls to take messages, answered questions, and provided information during non-business hours or when switchboard was closed• Informed persons of rule infractions or violations, and apprehend or evicted violators from premises, as needed• Escorted and drove motor vehicles, valued more than $50K, to transport and protected individuals to specified locations; maintained zero damage losses during tenure