Paul Robinson Email & Phone Number

Newcastle Upon Tyne, United Kingdom

Business Analyst within Group IT working on several high-profile projects, providing analysis for 4 of the highest priority programmes within British Airways/IAG over the last few years. Payment Transformation / Contact Centre TransformationBusiness Analyst on two major transformation programmes, most recently for Payment Transformation to identify how processes and associated systems can be streamlined/redesigned to allow BA to process payments more effectively and efficiently, whilst still providing the required flexibility in the payment processing space, delivering upwards of £10m cost savings per annum. Prior to this, I worked on the multi million pound transformation programme of existing technologies within British Airways global contact centres, providing analysis during all key phases from invitation to tender, due diligence with downselected suppliers, final supplier selection and implementation of chosen solution.PSD2Analyst on the EU Payments Services Directive (PSD2) regulatory project that brought in new laws requiring stronger identity checks when paying online and in person at airports.Cyber SecurityLead BA on the Education business workstream for a high profile Cyber Security Programme instigated by the Chief Executive of IAG that demanded fast and effective results from the implementation of group wide risk mitigations to counteract the effect of a cyberattack.

Sheffield, United Kingdom

I worked as a Business Analyst for the IT Team responsible for changes to Group Finance Systems within HSBC and have worked on multiple medium and large scale implementations during this period, several with multinational team involvement working across different timezones. Roles have included the following:- Data Migration BA responsible for defining inbound/outbound mappings for data within the £100m ERP solution and existing systems, achieved applying Agile@HSBC methodology with timeboxed delivery of key data items.- Provided detailed assessment of tender responses and demonstrations from six vendors and provided an overall recommendation for an electronic Board Portal solution for iPad that allows HSBC company directors to access and annotate meeting documents published by company secretary. -Captured detailed requirements and created use cases using a Waterfall approach for enhancements to general ledger functionality and introduction of internal charging rules in HSBC’s main billing system, thereby improving transparency and decision making for over £145m of costs within the bank per annum.-Captured and elaborated requirements for an automated dashboard solution to provide the Management Information on the critical business services that each global business. I created a two layered dashboard design that offered flexibility, with headline information for senior managers within each global business/region, and easy access to underpinning granular data for service level managers.

I worked for one of the UK’s largest e-learning organisations performing systems analysis and design on both internal and external customer facing web based applications across a series of full end to end projects covering all aspects of the project lifecycle. On the most recent iterative based e-learning project, I was lead analyst for defining the toolbox application that allowed staff to monitor a learner’s progress throughout their learning and provide supporting learning materials on demand. Amongst previous projects I provided the analysis for the consolidation of multiple product and pricing databases and spreadsheets used across various internal departments into one authoritative system containing over 4000 courses and 100 programmes of learning.Key deliverables: Prioritised system requirements catalogues captured via workshops, creation of system use cases and models within Enterprise Architect, “As-is” and “To-be” business processes defined using Visio, Produced User roles matrix to define the system functionality accessible by each role, Raised change requests and impact assessments, Managed and resolved defects within Test Director and Quality Center.

2:1, Business Studies

Education record