Empowering strategic partners and customers to achieve more, I serve as the primary delivery lead at Microsoft, accelerating value realization across our Digital Cloud platforms. With a focus on driving program management for accounts with significant cross-cloud workload engagements, my role involves:Customer Success: Ensuring customers’ successful adoption and productive use of Microsoft cloud technologies.Program Management: Providing cross-engagement oversight, resource orchestration, and escalation management to facilitate cloud adoption from Pilot/MVP to production.Relationship Building: Developing and maintaining strong customer relationships, acting as the primary point of accountability and/or escalation.Strategic Planning: Partnering with the account team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.Outcome Definition: Defining outcomes to improve the health, performance, and business capabilities of prioritized workloads to drive customer value realization.Technical Leadership: Orchestrating technical resources and managing the delivery of projects and programs to achieve success criteria for top priority solutions and workloads.As a seasoned professional with over 9 years of experience in the industry, I bring a wealth of knowledge in cloud and hybrid infrastructures, architecture designs, and migrations. My commitment to excellence and customer satisfaction is unwavering, as I continue to support companies in their digital transformation journey.

Spearheaded the successful adoption and productive use of Microsoft cloud technologies by managing a portfolio of strategic customer engagements.Drove quality planning and delivery of support services to ensure customer business outcomes and enhance overall experience with Microsoft solutions.Collaborated closely with account teams and business partners to accelerate cloud adoption from pilot projects to full-scale production environments.Served as the primary customer-facing representative, orchestrating resources and escalating blockers to facilitate seamless program execution.Fostered robust customer relationships through proactive communication, aligning Microsoft’s capabilities with customer objectives to support their digital transformation journey.

Role Overview: As an SMB Sales Specialist, I was dedicated to empowering small and medium-sized businesses by guiding them through the complexities of digital transformation. My approach is centered around modernizing operations and implementing cutting-edge solutions to address unique business challenges.🔹 Key Responsibilities:Portfolio Management: Proactively supported a diverse portfolio of SMB clients, ensuring their business objectives were met through strategic modernization efforts.Digital Transformation: Played a pivotal role in the digital transformation of client operations, enhancing efficiency and fostering innovation.Relationship Building: Established and nurtured long-term partnerships with clients, built on trust and a deep understanding of their business landscapes.Technology Simplification: Demystified the intricacies of technology, translating complex concepts into actionable strategies that align with client goals.Solution-Oriented Approach: Collaborated closely with clients to identify pain points and delivered tailored solutions that drove measurable results.🔹 Achievements:Successfully facilitated the digital transition for numerous SMBs, resulting in streamlined processes and increased productivity.Recognized for exceptional relationship management, leading to sustained business growth and high client retention rates.

Lead a team of sales professionals to deliver technology solutions to a broad set of clients within Central Texas. Focused on achieving revenue targets through hardware and cloud sales through increased client satisfaction and strong relationship building.

Focused on enterprise modern deployment, modern management, and adoption of the Microsoft Surface portfolio. Technology is best when it fades into the background and the user work flows seamlessly across devices. I supported customer activities that enabled a solution to add business value, improve end-user satisfaction, and reduce IT complexity.

Driven to work with clients across Small and Medium Business, Education, and SLG accounts to deliver hardware and software solutions that improve productivity and enable collaborative teams. My role allowed me to be customer-driven and results-focused while adding value to our clients and community in innovative and unique ways.