•Lead global IT team•Managed IT transition from De La Rue to CPS•Develop IT strategy for CPS•Member of the USA Site and Mexico Leadership Team, Security Council, Global IT Security Team•Preparation of IT Operations Metrics for the Senior Leadership Team, evaluate documented resolutions, analyze trends and make recommendations, implement changes to prevent future problems•Oversee the development, implementation, and administration of IT procedures and policies•Member of the USA Site and Mexico Leadership Team and Security Council•Designed and implemented the Information Security Management System for CPS•Lead ISO27001 company certification and extension

•Member of the USA Site and Mexico Leadership Team, Security Council, Global IT Security Team and Global Change Control Team•Managed Service Delivery staff that was a mixture of IT Support Technicians, IT Support Analysts, IT Technical Analysts or IT Business Partners who were based on different De La Rue sites•Oversaw the development, implementation, and administration of Service Delivery procedures and policies •Top tier for IS escalations and problem resolution for issues.•Tracked and analyzed trends in Service Delivery requests and generate statistical reports•Maintained up-to-date knowledge of hardware and equipment including asset inventory contracts and if necessary, liaise with third-party support and equipment vendors•Developed business continuity and disaster recovery plans, maintained current knowledge of plan and responded to crises in accordance with business continuity and disaster recovery plans•Performed system administration, supported and developed ‘local’ applications systems and applications•Assisted in preparation of Service Delivery Metrics, evaluated documented resolutions, analyzed trends and made recommendations, implemented changes to prevent future problems•Maintained standards, processes and procedures to ensure compliance with internal and external audit controls (ensure audit points are satisfied)•Provided Project Management for local and remote projects•Provided support for IT security on Security Awareness Training

•Active Directory implementation, management and support •Installation, support and administration of Microsoft Windows Servers, Microsoft Windows Client, Microsoft Office, Veritas Backup Exec, Macola, MFG/Pro, SQL server, Lotus Notes R5 and R6 administrator and client including INotes web mail, Citrix client, Norton Ghost, Symantec antivirus enterprise edition, Sophos antivirus enterprise edition, Dameware NT utilities, Dell Open Manage, Windows Share Point Services, NSE SP Manager SharePoint backup utility, Shavlik HFNetChkPro 5 security patch management, Installed, Windows Software Update Services•Network maintenance and support for LAN and WAN, WLAN, network switches, firewalls, wired and wireless routers and access points, VPN, printers and print servers, Jet Direct, network scanning solutions, Picturetel video conference system,•Experience in computer hardware and assembly of servers, computers and notebooks, Blackberry, Nokia PDA, and Palm PDA’s •Phone system support

Provided help desk support. Repaired and maintained computer systems and printers. Created Ghost images. Installed computers and printers.

Managed technicians and assigned daily tasks. Upheld high standards in customer support. Solved difficult computer problems remotely and on site.