Paul Rowden Email & Phone Number

• Creation of workforce management system using advanced Excel techniques allowing for more efficient utilisation of resource and expedition of case clearance.
• Development and implementation of staff performance tracking system to identify training inefficiencies and opportunities.
• Creating, distributing and presenting numerous reports and dashboards to senior management within tight deadlines and on regular and irregular timeframes, across multiple platforms.
• Responsible for the development of training literature and the supply of training across numerous systems including SQL and Nirvana case queueing environment.
• Seconded to develop dashboards and reporting systems for other clients including Cancer Research UK and Great Little Trading Co.
• Written whitepapers to aid in the development of the Executive Club account, enabling cost savings and further efficiencies to be made, while offering a better experience for the customer.

Colchester, United Kingdom

• Completed initial 6-month training programme within 3 months.
• Extensively improved product and system knowledge, fast-tracked into core department within division.
• Responsible for successful analysis and conversion of manual systems to electronic using Access; saving department over £40,000 a year.
• Created bespoke information systems to aid department and increase efficiency of employees using self-taught Visual Basic skills.
• Saved over 60-man hours per week implementing strategies and leading projects from start to finish.
• Optimised procedures and strategies as part of a team of four turning company from also ran to market leader in 18 months in key business sector.

Tiptree, United Kingdom

Responsible for the day-to-day running and maintenance of 5-PC network including 4 customer-facing units.Responsible for all hardware and software purchases relating to IT.Organised and conducted one-to-one and group training classes in MS Office, MS Access, Visual Basic and website design.Created and maintained websites for local businesses including the.

Braintree, United Kingdom

Owned company focused on website and portal design, brand development, website UI creation and evolution and website traffic growth.Developed brand strategies and content management systems.Created and maintained sites using web development techniques and strategic consulting, involving business planning and strategy development.

Hnc, Business Information Technology, Merit

Completed course with Merit, including teaching the Database Fundamentals module to the rest of the students.

Gnvq Advanced, Leisure And Tourism, Merit

Completed course with Merit. My coursework in the IT module - which I passed with Distinction - was subsequently used throughout the.

Gcses, 7 Gcses At A-C Grade, Including Mathematics, English And The Sciences