Manage the delivery and prioritisation of all strategic projects for SA’s leader in Taxi finance and Insurance. Responsibilities include the management of the Business Change Team (Business Analysts and Project Manager) on a daily basis to deliver on all business and IT initiated changes Responsible for management of outside development as well as some of the supporting contracts associated with these identified vendors (including overseas development houses)

Delivery of internal and external Projects and Programmes to time, cost and scope in line with the First Rate project methodology across and including the introduction of new products and services. This involves maintaining effective relationships with Project Sponsors and Stakeholders, managing issues and risks, project plans, reports and project teams through successful matrix management in line with an agreed budget and the governing procedures as defined by First Rate.

Manage the life cycle of complex, moderate risk projects from solution definition through customer delivery. Responsible for the development and execution of an implementation plan whilst independently developing and maintain all project documents – risk management, communications, issues logs, status reports, minutes and ensure the implementation of activities is coordinated with all employees and Partner Resources. Act as the primary interface for all resources associated with the engagement.… Show more Manage the life cycle of complex, moderate risk projects from solution definition through customer delivery. Responsible for the development and execution of an implementation plan whilst independently developing and maintain all project documents – risk management, communications, issues logs, status reports, minutes and ensure the implementation of activities is coordinated with all employees and Partner Resources. Act as the primary interface for all resources associated with the engagement. Responsibilities include the delivery of the project plan, the detailed Statement of Work (SOW) and Services Proposal content based upon customer requirements and system architecture. Maintain and submit clear and concise activity/progress/time recording reports to customers, management, and sales. Show less

Senior Team member of the branch banking process team focused on ensuring the branch banking staff members have the correct processes to deliver a quality customer service. Responsible for analysing the impact of changes on branch banking process for all bank initiated projects. Process Lead for the account opening optimisation team looking at the sales account opening process that currently exists within branch banking environment with a view to optimising the solution for both the… Show more Senior Team member of the branch banking process team focused on ensuring the branch banking staff members have the correct processes to deliver a quality customer service. Responsible for analysing the impact of changes on branch banking process for all bank initiated projects. Process Lead for the account opening optimisation team looking at the sales account opening process that currently exists within branch banking environment with a view to optimising the solution for both the consumer and commercial segment to realise substantial business case savings. Facilitated and coordinated numerous process reengineering workshops across all levels of management within the bank.Lead contributor towards the agreed process methodology and standards for all processes across the country. Show less

Project member and lead on the call centre stream to develop process; policy and procedures focused on business improvements; return on investment and operational efficiency through the application of best practises within the process methodology and eTOM framework. Collectively with colleagues worked to ensure the effective resolution of technical and business related issues ensuring a smooth implementation and transition from project start-up to production. Key responsibilities… Show more Project member and lead on the call centre stream to develop process; policy and procedures focused on business improvements; return on investment and operational efficiency through the application of best practises within the process methodology and eTOM framework. Collectively with colleagues worked to ensure the effective resolution of technical and business related issues ensuring a smooth implementation and transition from project start-up to production. Key responsibilities included analysing requirements, implementation, customisation, process reengineering and integration and documentation for the customer and preparation, maintenance of activity/progress/management reports in accordance with published procedures. Also part of the remit to enable growth and development within the internal team was to provide feedback on methodology and best practice collateral to competency lead to enable growth and development of all team members both internal to Rethink Management Consulting and the client. Show less

Planning, directing and coordinating the operations of an organisation whilst improving the processes in support of organisational goals. Formulate and implement departmental and organisational policies and procedures to maximise output. Monitor adherence to rules, regulations and procedures. Organise recruitment and placement of required staff for the service, technology and consumables departments. Delegate tasks and accountabilities and establish work schedules whilst monitoring… Show more Planning, directing and coordinating the operations of an organisation whilst improving the processes in support of organisational goals. Formulate and implement departmental and organisational policies and procedures to maximise output. Monitor adherence to rules, regulations and procedures. Organise recruitment and placement of required staff for the service, technology and consumables departments. Delegate tasks and accountabilities and establish work schedules whilst monitoring and evaluating performance.Liaise with top management and assist in the development of strategic plans for operational activity. Implement and manage operational plans. Show less

Maintaining and enhancing the operational effectiveness and excellence of the card processing acquiring business unit. Lead designer of card acquiring processes and business cases that positively impact operational effectiveness and return on investment. Tracking and analysing business unit trends and make appropriate recommendations that will positively impact the unit. Project Manager and lead for a number of key projects for the business unit and the company i.e. creation of the… Show more Maintaining and enhancing the operational effectiveness and excellence of the card processing acquiring business unit. Lead designer of card acquiring processes and business cases that positively impact operational effectiveness and return on investment. Tracking and analysing business unit trends and make appropriate recommendations that will positively impact the unit. Project Manager and lead for a number of key projects for the business unit and the company i.e. creation of the ‘Corporate Help Desk’ for large conglomerates like South African Airways and Virgin. Metrics lead and sole point of contact for the card acquiring division with the Information Technology’s Application Development Specialists. Lead coordinator and facilitator of process enhancement groups for the card acquiring division. Show less