AeroLeads people directory · profile
Paul Tinsley Email & Phone Number
Director Customer Experience
at
Mustang Survival
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Director Customer Experience
Location
Greater Vancouver Metropolitan Area, Canada
Company size
Who is Paul Tinsley? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Paul Tinsley is listed as Director Customer Experience at Mustang Survival, a with 141 employees, based in Greater Vancouver Metropolitan Area, Canada. AeroLeads shows a matched LinkedIn profile for Paul Tinsley.
Paul Tinsley previously worked as Manager of Customer Experience at Mustang Survival and Senior Project Manager, Customer Services at Provincial Health Services Authority. Paul Tinsley holds Bachelors Of Arts Geography, Geomorphology from California State University, Northridge.
Company email context
Email format at Mustang Survival
This section adds company-level context without repeating Paul Tinsley's masked contact details.
Mustang Survival
Review company-level records connected to Paul Tinsley before choosing the right outreach path.
Profile bio
About Paul Tinsley
With 15+ years experience in leading and scaling service operations across North America and Europe for two high growth companies with up to $800M+ in annual revenue, I am a customer experience leader who aims to deliver great experiences by empowering teams to create authentic relationships and by designing customer journeys that improve business outcomes.CAREER ACCOMPLISHMENTS• I have scaled B2B, B2C, Warranty/Repair service teams from 5 to 100+ who supported the delivery of NPS +40, CSAT 8.5, eight years running.• Using direct customer feedback, I collaborated with UX designers to integrate order status in customer facing communication and enhanced self-service options to track orders, reducing inbound customer contacts by more than 5% in 6 months.• By restructuring and expanding a business process outsourcing (BPO) operations we increased order entry capacity 88% in 12 months.• Using ESAT surveys, and working with HR, we improved support, training, and growth opportunities for agents, reducing annual staff turnover from 62% to 30% within 12 months – saving ~$288,000/year in replacement costs. Dual Citizenship: Canada, USAMasters Athlete - Cyclingpaultinsley11@outlook.com
Current workplace
Paul Tinsley's current company
Company context helps verify the profile and gives searchers a useful next step.
Mustang Survival
9 roles
Paul Tinsley work experience
A career timeline built from the work history available for this profile.
Manager Of Customer Experience
Senior Project Manager, Customer Services
May 2023 - Feb 2024
Director Customer Service
Led the Stormtech Customer Service and Product Decoration business units.• Steering Committee member, helping to negotiate a 3-year Salesforce.com contract and launch in 9 months by partnering with Sales, IT and a Service Implementer firm, from proposal to successful implementation.• Decreased inbound customer contacts by more than 5% in 6 months by improving customer facing communication. • Increased order entry capacity 88% YoY with restructured and expanded BPO outsourcing operations.
Jun 2021 - Sep 2022
Senior Manager, Global Customer Service
I was responsible for developing and executing the customer service strategic plan to drive premium customer experience support delivery at scale. • During my tenure I built and scaled service teams from 5 to 110+ service representatives in Canada and Europe supporting B2B, D2C and AfterSales/Warranty.• I was responsible for creating and executing on a 7-figure annual salary and warranty/repair budget to support 250k customer contacts and 60k product repairs.• Established a Voice of the Customer (VOC) program to identify cross-departmental experience gaps which initiated website enhancements that improved self-service opportunities, reducing contact growth rate by 15%.• Consistently achieved a NPS +40 and CSAT 8.5 for the brand at the corporation's 3rd party service centre (PBO).
Jan 2013 - Apr 2021
Customer Service Manager
Led B2C service operations and customer contact center teams.
Apr 2009 - Jan 2013
Dealer Service Manager
Lead B2B operations and team responsible for global wholesales sales and service support
Apr 2004 - Apr 2009
Dealer Service Supervisor
Led the B2B customer service operations and the frontline service team in a rapidly expanding sales environment.
Mar 2001 - Apr 2004
Retail, Professional Purchase, Dealer And Customer Service Representative
Learned the value of designing and delivering quality product and experiences, while holding several front line positions.
Sep 1993 - Jul 2000
Team & coworkers
Colleagues at Mustang Survival
Other employees you can reach at mustangsurvival.com. View company contacts for 141 employees →
DM
David Mccomber
Colleague at Mustang SurvivalCity Of Langley, British Columbia, Canada
View →
JL
Julia Leonard
Colleague at Mustang SurvivalBellingham, Washington, United States
View →
JT
Jon Twidale
Colleague at Mustang SurvivalNorth Vancouver, British Columbia, Canada
View →
JB
Jose Baptista
Colleague at Mustang SurvivalMaputo, Cidade De Maputo, Mozambique
View →
GS
Gilbert Sante
Colleague at Mustang SurvivalVancouver, British Columbia, Canada
View →
HC
Hsiangching Chang
Colleague at Mustang SurvivalTaiwan, Province Of China
View →
TM
Theo Monteiro Maciel
Colleague at Mustang SurvivalWest Vancouver, British Columbia, Canada
View →
ST
Sonpui Tam
Colleague at Mustang SurvivalCanada
View →
EB
Edwin Boadu
Colleague at Mustang SurvivalBurnaby, British Columbia, Canada
View →
NJ
Nino Joseph De Sagun
Colleague at Mustang SurvivalBurnaby, British Columbia, Canada
View →
David Mccomber
Colleague at Mustang SurvivalCity Of Langley, British Columbia, Canada
View →
JL
Julia Leonard
Colleague at Mustang SurvivalBellingham, Washington, United States
View →
JT
Jon Twidale
Colleague at Mustang SurvivalNorth Vancouver, British Columbia, Canada
View →
JB
Jose Baptista
Colleague at Mustang SurvivalMaputo, Cidade De Maputo, Mozambique
View →
GS
Gilbert Sante
Colleague at Mustang SurvivalVancouver, British Columbia, Canada
View →
HC
Hsiangching Chang
Colleague at Mustang SurvivalTaiwan, Province Of China
View →
TM
Theo Monteiro Maciel
Colleague at Mustang SurvivalWest Vancouver, British Columbia, Canada
View →
ST
Sonpui Tam
Colleague at Mustang SurvivalCanada
View →
EB
Edwin Boadu
Colleague at Mustang SurvivalBurnaby, British Columbia, Canada
View →
NJ
Nino Joseph De Sagun
Colleague at Mustang SurvivalBurnaby, British Columbia, Canada
View →
1 education record
Paul Tinsley education
FAQ
Frequently asked questions about Paul Tinsley
Quick answers generated from the profile data available on this page.
What company does Paul Tinsley work for?
Paul Tinsley works for Mustang Survival.
What is Paul Tinsley's role at Mustang Survival?
Paul Tinsley is listed as Director Customer Experience at Mustang Survival.
Where is Paul Tinsley based?
Paul Tinsley is based in Greater Vancouver Metropolitan Area, Canada while working with Mustang Survival.
What companies has Paul Tinsley worked for?
Paul Tinsley has worked for Mustang Survival, Provincial Health Services Authority, Stormtech Performance Apparel, Arc'Teryx Equipment, and Patagonia.
Who are Paul Tinsley's colleagues at Mustang Survival?
Paul Tinsley's colleagues at Mustang Survival include David Mccomber, Julia Leonard, Jon Twidale, Jose Baptista, and Gilbert Sante.
How can I contact Paul Tinsley?
You can use AeroLeads to view verified contact signals for Paul Tinsley at Mustang Survival, including work email, phone, and LinkedIn data when available.
What schools did Paul Tinsley attend?
Paul Tinsley holds Bachelors Of Arts Geography, Geomorphology from California State University, Northridge.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Paul Tinsley you were looking for.
Paul Tinsley
2 email domains
Paul Tinsley
3 email domains
Paul Tinsley
4 email domains
Paul Tinsley
2 email domains