Paul Rundus Email & Phone Number

Roseville, California, United States

Roseville, California, United States

Stockton, California Area

Responsible for leading a multi-million-dollar business unit that collaborates and consults with client companies in the areas of Payroll, Human Resources consulting and Risk Management. Provide leadership for business-owner clients and internal team of experts to help business owners maximize their investment in human capital through establishment of best practices while positively impacting client initiatives and profitability. • Branch Revenue growth by 38% over last 2 years• Branch Profitability increase by 20%+ over last 2 years• Maintained 95%+ client retention• Project managed the Branch renovation and various IT projects (video conferencing and phone system upgrades)• Member of the Corporate Sales Force Advisory team • Leader in the Client Services Best practices group• Assisted with Branch Management budgeting and reporting • Assumed some additional Branch Manager duties during Branch Managers Medical Leave of absence

Stockton, California Area

Responsible for all U.S. operations processing centers (California, Texas and Arkansas) of the AMS business that processed/tested electronic devices, including computers and hard drives, for resale. • Developed and implemented new KPI’s that enabled better insight of performance to SLA’s and daily management of the business.• Developed and implemented a production scheduling tool to track, monitor and report production that also tracks performance through the entire company process from product receipt to financial settlement with customer. • Developed and implemented new tools to forecast revenue and costs. • Increased productivity, efficiency, training, employee morale, and teamwork while reducing costs and processing 100% volume growth over 9 months. • Developed, trained and enabled the mangers and staff into becoming a self directed and collaborative work team. • Put programs and processes in place that better conform to the regulatory compliance including R2, e-Stewards and ISO that successfully passed two annual audits for re-certification.• Instituted new hiring practices to fill positions quicker and negotiated favorable rates with employment agencies.

Roseville, Ca

Support the office of the CIO for the Global IT business unit during the HP separation efforts acting as the intermediary for the CIO and all other business units within the company. Utilize information in Project Server, SDLCM, HPSM and other support issue tracking tools to help to improve the efficiency of the process and keep teams on deadlines while helping teams solve problems or connect teams with others who can solve the problems. Communicate the data points surrounding these milestones and deadlines back to executive leadership and escalate issues if necessary within the office of Global IT.

Rancho Cordova, Ca

Established a new Print/Mail and Image Scanning production site in support of the initial contract of over 20 million dollars of annual revenue in support of the Covered California Program. • Developed/managed build out of 19,000 square feet for production/office space and purchased $15m of equipment.• Structured, hired and developed the teams of managers, production, quality, business analytics and IT support. • Managed the teams in the development of operational procedures, work instructions, security procedures, process change controls, SLA metrics and reports to meet customer SLA, company goals and ISO standards. • Lead the development of the Business Continuity Plan that included other facilities across the U.S.

Warranty Business Manager (2002–2009) – Worked cross functionally and instituted quarterly cross functional workshops with Product Business Units, Service Delivery, Materials Management, Outsourced Suppliers and the Customer Experience groups to design and drive warranty support models that increased customer satisfaction while reducing the cost by 50% over 3 years. • Managed the project for the RFQ, selection process, contract negotiations and implementation of a new 3rd party repair and parts provider.Business Line Manager (2000-2002) – Management responsibilities for support business on the high capacity and commercial printers in the North America region.• Decreased cost of sales by 50% over a 15 month period by analyzing failure rates to establish better diagnostics. • In 6 months, increased the net profit from -37% to +25% and increased monthly net profit by $550k. • Increased the connect rate on post warranty support from 7% to 15% within 1 year working with product resellers. • Developed repair and replacement programs for products that were beyond the support life through a 3rd party. • Implemented a cross organizational program to analyze and adjust support pricing quarterly to ensure competitiveness while maximizing revenue and profit.New Services Program Manager (1999-2000) – Researched, created and project managed the implementation of new service offerings that enabled the company to offer customers services beyond simple break/fix. Outsourcing Program Management (1997-1998) – Managed the contracted supplier responsible for the repair of all parts, assemblies and units in support of the service business and channel return units.• Managed subcontractor relationship and lead multiple projects that delivered ~$1.5mil in annual savings. • Managed overall relationship/process for dealer channel return Laser Jet and Ink Jet printers. • Negotiated a new contract with a major subcontractor that resulted in ~$2mil in savings per year.

Management of the business unit of buyers and quality engineers responsible for the delivery and quality of all peripheral cards, outsourcing of sub-assemblies and complete PC systems built by subcontractors. • Developed a process improvement plan that doubled the subcontractors business to 25% of North America’s production and increased the on-time delivery from 20% to 100%. On time delivery was maintained for 18 months. • Created/implemented a new JIT methodology and process that leveraged the existing infrastructure, increased flexibility, and resulted in annual inventory turns of 26. Process also decreased the cost of parts and reduced the number of suppliers by 50%. • Key stakeholder and member of the project teams that successfully transitioned two factories in the U.S. and one in Singapore that were sold to subcontractors.• Implemented plans for sub-contractors that achieved continuous improvements in delivery, quality and costs.

Responsible for the overall customer satisfaction and P&L for the SGI systems business. • Implemented multiple JIT programs that resulted in annual cost savings of $12m and increased profitability from 8% to 25% margins. Programs were leveraged across other programs for additional cost savings to the company. • Within a few months, increased customer satisfaction from a score of 80% to 95% on the weekly CSI and maintained 95%+ for over 12 months. It was the highest performing program in the company.• One of 3 candidates to pass the final exam after successfully completing the 9 month Program Management certification program that a total of 120 candidates had started.

San Jose, Ca

Responsibility for Master scheduling of all Printers and Drive products as well as the management of the top 5 customer accounts that represented 65% of the company’s business. First Operational person to be awarded the "Presidents Award" for outstanding customer service.