Senior Manager, Production Planning
CurrentLead high-volume production planning for annual production of custom IT rack systems per year, building a reliable process to maintain a strong client relationship with $400B multinational technology company and build out teams, systems, and processes to support rapid scaling.➤ Aligned siloed teams behind a cohesive strategy—developing clear communication channels betweencustomer operations, procurement, and production through timely, accurate reporting.➤ Maintained 10-day turnaround for custom IT racks, overseeing production end-to-end to ensure clean builds that met client specifications.➤ Developed and facilitated training for customer operations team, ensuring they understood the production process and could accurately communicate with the customer.➤ Created standard operating procedures (SOPs) for production planning enterprise wide, improving accuracy and client relationships by implementing a consistent production process for all custom racks.➤ Recruited and trained top-tier talent, doubling team to 20 to support unprecedented production growth.
