Lead high-volume production planning for annual production of custom IT rack systems per year, building a reliable process to maintain a strong client relationship with $400B multinational technology company and build out teams, systems, and processes to support rapid scaling.➤ Aligned siloed teams behind a cohesive strategy—developing clear communication channels betweencustomer operations, procurement, and production through timely, accurate reporting.➤ Maintained 10-day turnaround for custom IT racks, overseeing production end-to-end to ensure clean builds that met client specifications.➤ Developed and facilitated training for customer operations team, ensuring they understood the production process and could accurately communicate with the customer.➤ Created standard operating procedures (SOPs) for production planning enterprise wide, improving accuracy and client relationships by implementing a consistent production process for all custom racks.➤ Recruited and trained top-tier talent, doubling team to 20 to support unprecedented production growth.

Oversaw operations for 25 offices throughout North and South America, leading a global team of 12 to manage multi-year projects including consolidations, mergers, acquisitions, site selection, new construction, remodels, and facility upgrades.➤ Reduced total square footage by 10% amid 2% headcount increase, maintaining productivity by maximizing facility efficiency.➤ Led facilities strategy for the acquisition, merger, and integration of multiple offices—consolidating offices in North Carolina and merging facilities post-merger in San Diego.➤ Overhauled design of sales offices, creating a more inviting atmosphere for clientele.

Created a centralized process to manage 1M square foot real estate portfolio—developing governance systems that aligned disparate departments behind a cohesive strategy to maximize use of space, reducing the need for additional facilities.➤ Boosted profitability through innovative use of laboratory facilities—maintaining zero growth of the lab footprint amid 10% lab utilization growth by maximizing space.➤ Oversaw global requests for campuses, conducting in-depth investigations to determine facility needs and reporting opportunities to improve facilities to senior management.➤ Reduced operating costs by $30M+ by maximizing existing lab resources through vertical growth, improved workflow, and increased efficiency.

Developed comprehensive five-year roadmap, translating economic forecast into detailed, actionable items to support 10% company growth while conserving costs—analyzing the desktop, mobile, and server business segments to determine needs including manufacturing space, staffing, and products.➤ Saved $5B+ in manufacturing costs by creating a staggered launch for top-end, middle-tier, and third-tier products that eliminated the need for additional fabrication space—supporting multiple product launches within the same footprint.➤ Transformed business unit vision into long-term roadmap, collaborating with senior executives to align c-suite objectives with business needs.