Paul Ruvin Email & Phone Number

- Providing 2nd line technical support including pre-sales and post-sales support to our global business customers as well as delivering remote installation, troubleshooting and training sessions over the internet.- Checking support emails in off-hours and respond to urgent cases.- Creating, updating and maintaining technical documentation.- Assisting the.

New Barnet

The daily IT support of a number of small to medium size businesses mainly within the M25, including new starter setups, Office 365, Azure Cloud services, Backups, Network infrastructure, Apple and Microsoft software Support, as well as hardware, upgrades and data recovery etc.

Borehamwood

London And South East

Acora is a managed service company providing IT outsourcing to a multitude of companies. I have worked on two company sites and on the Service Desk at Acora's head office.Day to day duties include:Answer end user enquiries professionally by phone, email or on line, to assess, classify, resolve and record them effectively. Manage case escalations as.

Camden

WTMS is owned by WPP group of companies who have acquired such advertising agencies as James Walter Thompson, Young & Rubican, Wunderman and Rainey Kelly. Although initially placed at JWT I have now been seconded to Y&R/Wunderman to help with their IT needs at their offices at Greater London House in Camden. Supporting approx 600 users on Mac OSX 10.7-9.

London, United Kingdom

Currently on a project migrating Blackberry accounts from BES4 to BES5.Other roles include:Support the IT needs of the business, ensuring Imagination continue to deliver for clientsMonitor, maintain and resolve service desk callsDesktop Support of Windows XP, Windows 7, Mac OSX 10.5, 10.6 & 10.7 operating systems, MS Office, Internet Explorer, Chrome.

UK Wide

Distributing new laptops and PCs to all UK based Barclays Corporate officesBuilding Lenovo desktops and laptops with either Windows XP or Windows 7 imagesPerforming pre and post deployment checks.Makes sure apps have downloaded to Windows 7Check mail has correctly migrated to Outlook 2010Set up PGP encryption on laptops.

Supporting the IT infrastructure set up at at Future's London Office.Supporting 40/60 split Mac/PC environmentImaging, setting up software and deploying Mac or Windows PCs to usersInstallation, upgrade or dealing with software faults of Microsoft Office applications, Adobe application, gaming PC screen grabbers.Deploying software via LanRev or Dell.

• IT support consultant, looking after the IT needs of asset management including:
• Upgrading and maintaining Bloomberg, Reuters and bespoke financial systems.
• Troubleshooting issues with Blackberries, Printers, and desktop PCs and laptops.
• Co-ordinate a departmental desk move, involving the movement of PCs, and peripherals and re-patching to the network.
• Logging calls and Asset management via Altiris.

• Supporting 300 Users connecting to the network via a Citrix Metaframe Thin Client environment.
• Supporting all desktop applications and operating systems including WINXP/Office XP/Outlook 2002/3.
• Support of Windows 2000 and 2003 server, Active Directory and Exchange 2000.
• Document and company information sharing via Microsoft Sharepoint and Interaction
• Support of Bloomberg, SWIFT and BACS Financial systems
• Setting up of HP Multifunctional Printers, Avaya IP Telephones and Blackberry mobile communication devices.