Senior Solutions Architect
CurrentSenior member of a team of four Solution Architects selecting, pricing, proposing, and closing agreements for services from a suite of offerings provided by the Managed Services unit of this $2.5B Top 25 provider of a wide range of end-to-end information technology and services. Meets with technology and business leaders at prospective clients in a variety of industries to assess and qualify opportunities identified by Account Managers and client RFPs. Determines business and technical pain points, risk factors, and technical requirements including client performance, downtime, operational efficiency and issue resolution goals. Applies in-depth functional and technical knowledge of Trace3 products/services and leverages the expertise of internal SMEs to select and integrate offerings into a comprehensive “best fit” solution. Managed Services offerings include network monitoring as a service (MaaS), network and cloud management, patching-as-a-service (PaaS), Backup as a Service (BUaaS), data center operations, and help desk. Identifies, quantifies and organizes all cost, pricing, partners/vendors, timelines, resources, and SLAs needed for inclusion in proposals and Managed Services Agreements. Collaborates with Account Managers, Client Success Managers, and Delivery Operations to ensure viable profitability, timelines and SLAs and gain signoff on final proposal.Prepares and presents proposed solutions, value propositions and detailed SOWs to client decision makers. Negotiates and closes initial $1M-$5M/annum Managed Services Agreements and subsequent annual renewals. Develops Solution Design templates, standards, and guidelines to improve solution accuracy and efficiency. Manages marketing activities and researches and develops new products and services.