Directed end-to-end support operations for a wish list platform, collaborating with internal teams, merchants, and customers to secure accurate and timely fulfillment of gift deliveries.● Maintained data integrity and compliance by adhering to established data entry protocols and program standards.● Strategically allocated and scheduled tasks for order processors, prioritizing by criticality, impact, and deadlines to optimize workflow.● Served as the point of contact between merchants and customers, facilitating quality assurance and comprehensive order tracking through detailed email correspondence

Oversee the end-to-end production process, ensuring efficient and precise production of articles in various formats. Provide dedicated support to authors, addressing issues and resolving inaccuracies throughout production and post-publication. Actively contribute to process improvement by reporting issues on the Frontiers' website and production platform. Coordinate effectively with typesetters for final file delivery.* Oversee all phases of the production process including formatting, proofing and validating online PDF/EPUB/HTML/XML formats.* Ensure articles are produced in a timely and efficient manner while maintaining high-quality standards.* Support authors at any point during production and post-publication for issues that may require Corrigenda or Errata articles.*Resolve any incorrect or missing information such as Ethics and Funding statements, affiliations, authorship change forms and supplementary materials.* Report issues and bugs found on the Frontiers' website and production platform and share feedback in order to improve the production process.* Communicate and coordinate with the typesetters that produce the final file.

Address, evaluate, and resolve 25+ customer complaints/issues/queries each day, either through Zendesk or live chat. Stay up to date with company offerings to provide accurate information on products/services. Track and monitor identified bugs and inform developers of these to ensure minimal impacts. Attend regular training sessions and workshops. Some key achievements for this role include: • Gained in-depth understanding of cryptocurrency and how it works. • Served as a positive, proactive, and empathetic sounding board for customers.

Applied expertise in assisting customers with all issues, concerns, questions. Interacted with customers through the helpdesk, phone, and live chat. Investigated and trouble shot issues and escalated certain cases to developers. Managed records, ensuring accuracy of information and compliance with data handling policies.Some key achievements for this role include: • Gain an understanding of the industry to ensure excellent service delivery and customer satisfaction. • Fostered, nurtured, and maintained positive relationships within a diverse community.

Managed print production services for the entire Columbia University campus. Led procurement of third-party vendors based on pricing, capabilities, and organizational needs. Served as point of contact between customers and print production. Tracked and updated status of orders. • Oversee print production services for the entire Columbia University campus • Liaise between customer and print production • Communicate with 3rd party vendors for offset, pricing, and capabilities. • Inform clients of printing capabilities, deadlines, and production alternatives. • Make regular updates of pending and finished production orders within the department system.

• On-site production coordinator for an architectural firm • Liaison between clients and ABC production center with large jobs • Troubleshoot printers and copiers for onsite clients • Supply ordering. • Billing monitoring for onsite location.

• Merchandise Production Coordinator for Bravado International Group (UMG) • Ordering blank materials for printing and finished merchandise for retail • Coordinate pickup and delivery of said merchandise to its retail destinations and stock warehouse • Updating pending and finished production orders within the company system • Regularly interfaced with clientele to ensure satisfaction of printed materials and delivery of services.

• Oversaw a team of 7 • Train new hires in reprographics, printing, pre-press, imaging, and scanning through web-based and software applications • Liaise with onsite copier technician; IT department for the installation of new scanning and copier programs and equipment; and mailroom for distribution of print orders to in-house clients • Inform and communicate with in-house clients about Print Shop capabilities, deadlines, and production alternatives • Train in-house clients in the use of scanners, and placing and uploading job orders using web-based and analog methods • Meet with outside equipment vendors to assess proper printing equipment and software applications for company-wide use • Responsible for all work being directed to the print shop, including overseeing intake, calculating job flow, prioritizing work, overseeing output, quality checking, and delivery. • Coordinate with Editorial, Art, and Marketing departments in pre-press, printing, and copying, production, and distribution of edited manuscripts, printed marketing, and sales materials, and graphic correction samples.  • Compile weekly status reports on copier activity and job flow • Promoted from Operator to Supervisor in 2004 and then to Assistant Manager in 2007