As the newly appointed Chief Information Officer at Mikhail Education, I am thrilled to embark on a journey where technology meets education, steering the company towards a future of digital excellence. In this role, my focus is multifaceted, emphasizing the strategic utilization of technology across our six distinct brands under the Mikhail Education umbrella.Key Responsibilities:Strategic IT Leadership: Spearheading the development and execution of a comprehensive IT strategy that aligns with Mikhail Education's vision and goals, ensuring that our technological resources drive innovation in educational services.Budget Management: Skillfully managing the IT budget, I oversee the allocation of resources across all brands to ensure maximum efficiency and return on investment. This includes critical decision-making in investments for future technology advancements.Cybersecurity Oversight: With a heightened focus on security, I am responsible for safeguarding all digital assets. This entails implementing robust cybersecurity measures, monitoring potential threats, and ensuring compliance with the latest security standards to protect our data and maintain the trust of our stakeholders.Educational Technology Initiatives: Pioneering the development and integration of cutting-edge educational technology. This includes overseeing the deployment of innovative digital tools and platforms that enhance the learning experience for students and empower educators.Team Leadership and Development: Leading a team of IT professionals, fostering a culture of continuous learning and growth. I am committed to mentoring and developing our team to meet the evolving demands of the IT landscape.

Responsible for the technological direction of Chatdrive. Proposes budgets for programs and projects, purchases and upgrades equipment, supervises computer specialists and IT workers, and presides over IT-related projects.

*Leads the Information Technology Departments operational and strategic planning at the corporate level for the 5 Institutional brands within the Mikhail Education umbrella.*Aligns Information Technology plans with Strategic business objectives, including revenue, growth and profitability through effective collaboration with key stakeholders.*Responsible for managing the IT budget at corporate level, ensuring alignment with the business needs and key stakeholders. *Responsible for all IT contract negotiation and implementation, roadmaps, releases, upgrades and support. Support is composed of Staff, faculty and Students.

Primary responsibilities include (Technology Leader)Installing and configuring software, hardware and networksMonitoring system performance and troubleshooting issuesEnsuring security and efficiency of IT infrastructurePrimary responsibilities include (Dialer Admin)General execution of dialer strategy for a multi-site organizationGenerating reports using SQL toolsManagement of both inbound and outbound metricsTroubleshooting based on performance issuesPatterning with both vendors and internal users to ensure dialing strategy is meeting business needsCreating new and/or maintaining existing contact lists, dial schedules, and inbound or outbound contact flows as neededProviding guidance and day to day support for the Call Centers including troubleshooting agent technical problemsPrimary responsibilities include (Call Center Analyst)Complete and manage schedule exceptions/adjustments for the company on a daily basis. Ensures the accuracy and timeliness of data by working time-off, schedule changes, and other types of requests. Analyze past call volume, interval arrival patterns and staffing patterns and provide monthly and other long-range forecasts consisting of required staffing levels to ensure service goals are met. Monitor all Real-Time and Intra-Day activities to ensure operational goals are met. Accurately track and manage contact center schedule adherence. Conduct analysis and recommend solutions to real time performance issues. Measure forecasting accuracy and work to reduce variations in order to ensure performance goals are met. Prepare daily/weekly/monthly and adhoc reports and distribute to Management.Develops strong working relationships within the organization to ensure efficient and effective problem solving and issue resolution.