Paul Barnes Email & Phone Number

I've spent my career helping companies solve their most difficult business problems and reach their mission critical goals using technology and innovation. Whether through building omni-channel customer service solutions, setting up sales and marketing programs to drive growth or reduce churn, process engineering to streamline and automate work, or standing up greenfield solution architectures to address brand new markets, my passion has always been about combining business and technology to optimize an outcome and achieve unfair market advantages.I love the challenge of tackling big strategic ideas, the insights captured throughout the creative process, the energy derived by engaging deeply with other people, and the satisfaction of bringing an idea to life.At Pega, I am responsible for helping our clients extract maximum business benefits from our enterprise AI decisioning and workflow automation platform. Leading the Business Excellence function on our Go To Market team, I define best practices and drive adoption for Pega’s strategic capabilities like Constellation, Gen AI, Process AI, Process Mining, App Studio and Modular Enterprise Reuse.Experience Details• Global Go To Market Business Excellence strategy for Pega's enterprise AI and workflow automation platform• Sales management and P&L management for NA Communications and Consumer Services portfolio, exceeding quota 10 out of 10 years• Proven sales and consulting experience driving thought leadership and strategic digital transformation in Business, IT, and Marketing initiatives• Fostering strong working relationships with business and IT C-level executives and their teams• High degree of success in goal-oriented environments that require flexibility, focus, strong collaboration, innovation, and design thinking• Senior member of a dynamic consulting leadership team delivering for 1:1 customer engagement, intelligent automation, and customer service solutionsRoles encompassing: Sales Management, Business Development, Go To Market Strategy, Product/Offering Development, Relationship/Account Management, and Program ManagementBusiness & Technology conutling in: Gen AI, Process AI, Process Mining, Customer Service, 1:1 Customer Engagement, Intelligent Automation, Ordering, Billing, BPM, DW/BI & Business Analytics, Next-Best-Action Marketing, Case Management, and Decision Management

Listed skills include Program Management, Crm, Business Intelligence, Sdlc, and 32 others.