Paul Schurtz Email & Phone Number

Colorado Springs, Colorado Area

Enterprise Network Design Engineer supporting the IT Services organization on the JRDC contract based at Schriever AFB, CO and Redstone Arsenal, AL.Duties include design, configuration, installation, test, and troubleshooting of network systems primarily consisting of Cisco based LAN/WAN environments throughout a geographically diverse enterprise.

Colorado Springs, Colorado Area

Contracted through TEKsystems to work with Verizon Business to standardize their VMN infrastructure across the enterprise.

Colorado Springs, Colorado Area

• Attend and drive all escalated Severity 1 incidents to resolution
• Provide the face to the customer for all network-related issues
• Conduct update calls for all incidents with customer management on an as-needed basis
• Supervise all Problem Management activities, ensuring all RCAs meet quality standards in order to minimize rework

Colorado Springs, Colorado Area

• Performed upgrade of Production Core switch in order to support 10G connectivity for new Cisco ASA5585 for PCI
• Upgraded half of all Production Access switches and one Distribution switch due to EoL status. o Documented all server connectivity for 956 connections.o Coordinated with server platform teams for what connections were.
• Migrated redundant Data Center to new Tier 3 Data Center for DirecTV Production CRM environmento Designed, built and installed all network hardware to support multi-siloed Layer 2 Access networks utilizing HP ProCurve.

• Hardware and software upgrades as part of network hardening for PCI/SOX complianceo Upgrade of Non-Production Core routers and firewallo Cisco IOS upgrade WAN Distribution routers supporting all owned and operated.
• Network management and designo Created Layer 2 and Layer 3 architecture for F5 BigIP implementationo Designed and built new Ad Sales office in Manhattan, NYCo Built network architecture for VMWare ESX virtualization.

• Managed all Severity 1 & 2 conference bridges, coordinating all IT Tier 2 and Tier 3 support teams in order to minimize Mean Time to Repair (MTTR)
• Collaborated with Change Management to develop change control procedures with respect to Support Desk involvement
• Provided Tier 1 and Tier 2 IT support for entire enterprise
• Mentored new-hires on policies and procedures of enterprise

I worked on the Avaya Help Desk doing mostly Tier 1 support. This was my first position in the IT realm. I left to go back to school to get my Masters at Regis

Sr Armor Crewman on M1A1 Main Battle tank. Served with 11th Armored Cavalry Regiment in Fulda, FRG, guarding the East/West German border during the Cold War

Mscit, Systems Engineering/Executive Info Tech

Activities and Societies: NoneCertificate of Information Assurance

Cisco Networkingacademy

Bs, Finance/Accounting

Activities and Societies: Since I needed to go to school full-time all the time, I did not have the time to participate in any activities.