Paul Scotney Email & Phone Number

Waterlooville, Gb

Denmead, Hampshire, Gb

Heading up the IT department and responsible for overseeing the smooth, efficient provisioning of IT services to the business, • Ensured that the IT projects and goals align with the goals and values of the business• Developed, maintained, and tested a detailed IT Disaster Recovery plan. • Constant analysis of the business requirements for all departments to determine their technology needs• Created and nurtured a customer-centric environment with user satisfaction being at the forefront of the IT Team • Adopted a security-first approach to all IT services old and new• Ensured all IT Infrastructure, Networks, Comms, Cloud, Software, and Services had robust redundancy and high availability failovers to allow for minimal downtime.• Overseeing all of the IT at the regional offices for Brymor (London, Reading & Bournemouth)• Regular reviews of current costs and contracts with a focus on achieving improved cost-benefit• Maintained a Cyber Essentials plus standard across all IT systems and provided training to staff.• Introduced an Idea Meritocracy approach within the IT department with the best idea wins approach to challenges.• Managed a team of 2 IT staff including holiday and sickness administration and performed constructive performance reviews• Develop and nurture all IT staff to ensure that they had the best platform possible to succeed from.• Supported the GDPR implementation across the businessKey Achievements and Projects:• Replaced the old and failing infrastructure with an HPE SimpliVity a hyper-converged high availability server solution, high performing firewalls• Improved the construction site experience by introducing SD-WAN technology with Meraki Routers along with an RDS Farm• Created and implemented a highly detailed IT Disaster Recovery plan which will be tested twice yearly.• Replaced all the aging laptops and PCs with Re-purposed machines lowering the environmental impact and the financial cost of the project significantly

Sevenoaks, Kent, Gb

Operating to ITIL standards as the IT Team Leader on site, responsible for a measurable growth of the support service through implementing process improvements and building key relationships with the business. Introduced strong communication channels to ensure a timely and accurate delivery of requests. • Responsible for the Desktop support staff across all Markerstudy sites• Delegated duties and tasks within the Desktop Support Team• Reviewed completed tasks to ascertain compliance with standards• Monitored all team members and provide necessary advice and guidance• Performed all performance reviews and 121’s for Desktop Support staff• Took a lead role in several key projects and played a vital role in their delivery. - Built and maintained key business relationships focusing on establishing mutual trust and first class customer experience.• Proactive monitoring of systems/service status and equipment in conjunction with Service Desk.• Travelled to multiple company locations to provide an onsite presence and ongoing support.• Held team meetings with Desktop Support Team• Provided detailed reports and presentations to the Markerstudy senior managementKey Achievements and Projects:• Designed and implemented a training suite and AV setup at the Portsmouth site• Provided on site mentoring to the IT support staff on site by re-enforcing ITIL policies and procedures• Lead a user migration project for Ultimate Pet Insurance users moving to the Markerstudy domain• Took a lead role in the rollout of 2,800 Citrix machines across multiple sites utilising IT resources where required

Buffalo, Ny, Us

Acting as the sole technical UK team member to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to internal staff members• Investigation and closure of 1st, 2nd & 3rd line, web and systems support• Built and maintained key business relationships within a multi-national organisation• Provided a customer centric support service.• Took a lead role in a number of project and played a vital role in their successful delivery• Support of the Cisco CCM and configuration of phone turrets• Responsible for supporting VMware and Citrix Xen Desktop environment, Windows 7, Server 2008 operating systems, LAN, WAN, Active Directory, Exchange 2010 and Group Policy,• Datacentre management, including capacity, patching of servers, rack schematics, power auditsKey Achievements and Projects:• Planning and implementation of a new NAS and the secure transfer of all company data. This offered better redundancy and a better DR solution to the business• Implemented department drives via group policy which provided better control of company data within the business• Project managed a change to replace all WYSE thin clients in the business with micro form Factor desktops which in turn reduced all helpdesk calls by 35%

Paris, France, Fr

Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to and resolving queries in line with ITIL processes and strict SLA’s• Investigation a closure of all 2nd line support calls, following strict ITIL processes.• Supported the virtual environment, including Sun systems thin client, VMWare, Citrix Xenapp• Adhered to strict ITIL processes for asset management• Responsible for supporting: Support of Windows XP, Windows 7 operating systems and office suites, All PC’s, Laptops, Printers

Worked as part of a small IT team to provide internal support of all IT systems to Inchcape staff.• Responsible for the investigation and closure of 1st, 2nd, 3rd line, web and systems support calls logged within the IS Helpdesk• Support of all phone system software, hotlines and hardware• Maintain and management of the Avaya Contact Centre, CS1000, Call Engage call recording• Responsible for supporting: Active directory, Windows XP, Windows 7, Server 2003 and Server 2008, VMWare, PC’s, Laptops, Printers and Servers, TCP/IP, LAN, WAN, DHCP, DNS, Group Policy, Proxy and firewallsKey Achievements and Projects:• Planning, testing and Implementation of the Acronis PC/Laptop imaging software• Creation of numerous bespoke customer hotlines Including Justdrive, Contract Hire, Government lines• Part of the team which implemented IS0 27001