Paul Ford Email and Phone Number

Leading a regional team of Business Analysts and Configuration Specialists based in the UK, US and India:- Reporting to the Director of Professional Services and responsible for the Business Analysis delivery of multiple client implementations using Scrum & Scrumban methodology- Reviews and agrees project scope, plans, resources and timescales.- Managing stakeholder relationships, liaising with internal teams and client senior leadership.- Driving agile transformation initiatives as an agile coach to support significant growth objectives.- Proactively identifying, cultivating, and implementing tools and processes aimed at enhancing departmental efficiency.- Led the review and refresh of departmental processes- Contributes to the sales cycle reviewing implementation plans, proposals and fees and preparing statements of work. - Provide pre-sales consulting, including showcasing the value of implementation services to potential clients.- Collaborating closely with Directors across the organization to refine processes and tools in alignment with growth objectives.- Providing guidance and support to colleagues, fostering a culture of high performance through coaching and mentoring.- Lead complex, enterprise implementations spanning multiple time zones and functions- Provide subject matter expertise to both external and internal stakeholders

StarCompliance is the leading provider of compliance technology solutions. Trusted globally by enterprise financial institutions, the intuitive STAR Platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360-degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency. www.starcompliance.com

Dynistics is a leading UK based Business Intelligence and Analytics software house that delivers bespoke Dashboards and Scoreboards to over 110,000 users that allow organisations to monitor, analyse and improve operational performance.Implementation of Active Dashboards software into organisations throughout the UK.- This was a client facing role- Creation of new training programme and company standard documentation to improve Project Delivery Efficiency- Manage requirements analysis and facilitate meetings, which ensure clients' requirements are within scope and budget- Creation of Functional and Technical Specifications- Pre-Sales Consultancy- Leading In-House and On-Site Training Courses and Workshops- Extensive travel throughout the UK

Implementation of SQL based Maintenance Management Software Solutions into organisations throughout Europe, the Middle East and Africa.- This was a client facing role- Management of multiple projects with value of between £2,000 and £2 million- Creation of company standard documentation to improve project delivery efficiency- Analyse business issues to create and develop solutions for high profile clients such as PZ Cussons, NHS, Serco, Bakkavor, Jordans Ryvita and Ricoh - Manage requirements analysis and facilitate meetings, which ensure clients' requirements are within scope and budget- Creation of Functional and Technical Specifications- Design, specification and build of interfaces to third party systems using XML File and Web Services- Leading in-house and on-site training courses and workshops- Pre-sales consultancy- Internal auditor- Coach and mentor current staff to ensure a standardised approach to implementation and project delivery- Extensive travel throughout the UK, Europe and Africa

- Provided in depth technical support and consultancy to clients in the UK, Scandinavia and Ireland, throughout a project lifecycle- Client consultancy, including on-site software installation and training- Liaised directly with clients to establish technical deliverables and advise on installation and configuration of Scorex software.- Out-of-hours and weekend support, as part of an on-call rota- Final technical / quality approval of systems prior to client delivery- Management of the distribution of software releases to customers following ISO9001 procedures - Undertook lead role within a team assigned to resolve client issues- Provision of technical support for internal Business Consultants- Had an active role in training new members of the team and providing them with on-going help and support- Provision of internal and external system documentation