Secrest Design Studio has been engineering brands since 1996. We specialize in: Branding & Identity, Marketing Strategies & Solutions, Print Media Collateral and Entertainment Packaging.We partner with individuals and businesses with brand conception, brand engineering, creative marketing campaigns and creative strategies.

Heart for People • Head for Business • Passion for Results!• Responsible for coaching and mentoring partners on best practices for hospitality, avoiding shrink and achieving company set initiatives.• Managing partners for breaks, lunch schedules and making sure the front end runs efficiently.• Partner with upper management to ensure daily goals and metrics are shared with partners.• Assisting with opening and closing store duties: cleaning & stocking registers, shopping cart… Show more Heart for People • Head for Business • Passion for Results!• Responsible for coaching and mentoring partners on best practices for hospitality, avoiding shrink and achieving company set initiatives.• Managing partners for breaks, lunch schedules and making sure the front end runs efficiently.• Partner with upper management to ensure daily goals and metrics are shared with partners.• Assisting with opening and closing store duties: cleaning & stocking registers, shopping cart recovery, managing daily schedules, coaching requests and inventory restock.• Manager overrides for customer assistance to ensure correct transaction takes place.• Assist customers on finding products in store, carry out requests, propane exchanges and store polices.• Cashier and Bagger for customer orders. Show less

• Interacted with customers in the United States and Canada for sales, technical assistance inquiries and customer service through the Apple Online Store.• Top Quintile performer exceeding company goals and metrics for sales and customer service.• Successfully held three conversations from start to finish simultaneously while providing detailed information specific to each customer's needs offering a definitive solution.• Assisted in the training and mentoring of partners for… Show more • Interacted with customers in the United States and Canada for sales, technical assistance inquiries and customer service through the Apple Online Store.• Top Quintile performer exceeding company goals and metrics for sales and customer service.• Successfully held three conversations from start to finish simultaneously while providing detailed information specific to each customer's needs offering a definitive solution.• Assisted in the training and mentoring of partners for company policies, procedures, internal tools and positive sales positioning tactics. Show less

• Engaged with customers for sales, product knowledge and technical set up of their new Apple device.• Consistent top tier performer exceeding company goals and metrics throughout the year with a high conversion of service satisfaction surveys.• Q1 & Q2 Mentor. Partnered with specialists to find and highlight strengths and offer feedback sessions to build upon areas of opportunity.• iEngage Project Team Lead. Facilitated brainstorming sessions with a wide variety of department… Show more • Engaged with customers for sales, product knowledge and technical set up of their new Apple device.• Consistent top tier performer exceeding company goals and metrics throughout the year with a high conversion of service satisfaction surveys.• Q1 & Q2 Mentor. Partnered with specialists to find and highlight strengths and offer feedback sessions to build upon areas of opportunity.• iEngage Project Team Lead. Facilitated brainstorming sessions with a wide variety of department heads, managers, and specialists to support Retail and Online Merge, and convey those results to upper-level management.• Go-to specialist for visitors and guests for department shadowing.• Created & designed sales and product materials to enhance team performance for technical aptitude, sales positioning and customer service excellence.• Lead team meetings for project spotlights. Show less

• Partnered with businesses across the nation to use online application for increasing gift card sales from their own website, social media channels and national gift card marketplace.• Successfully acquired and maintained a pipeline of more than 360+ accounts while securing new accounts daily.• Developed marketing & design materials for organization - sales sheets, custom gift certificates, gift card icons, and visual e-commerce page images.• Top ranked sales executive in 6… Show more • Partnered with businesses across the nation to use online application for increasing gift card sales from their own website, social media channels and national gift card marketplace.• Successfully acquired and maintained a pipeline of more than 360+ accounts while securing new accounts daily.• Developed marketing & design materials for organization - sales sheets, custom gift certificates, gift card icons, and visual e-commerce page images.• Top ranked sales executive in 6 out of 6 quarters Show less

• Managed the team in the Design, Print & Ship Center.• Responsible for opening and closing store duties.• Implemented job flow tracking system to enhance productivity for job intake, finishing and customer satisfaction. • Trained and coached team members on offering graphic design services while adding net profit to the organization and department.• Employee of the month, June 2008 for exceptional customer service & achieving company metrics.• Ordering inventory for… Show more • Managed the team in the Design, Print & Ship Center.• Responsible for opening and closing store duties.• Implemented job flow tracking system to enhance productivity for job intake, finishing and customer satisfaction. • Trained and coached team members on offering graphic design services while adding net profit to the organization and department.• Employee of the month, June 2008 for exceptional customer service & achieving company metrics.• Ordering inventory for ink, paper stock and lamination supplies. Show less

• Negotiated $50k - $1M contracts for print and online marketing campaigns for the west coast• Maintained work orders and research for department vendors• Analyzed ad rates and publication specifications for cost efficiency• Heavy publication research for positive ad campaigns to hit targeted demo graphs• Led weekly update meetings on current and future ad campaigns

• Managed heavy inbound and outbound customer service call center for United States division• Conceptualized marketing solutions for ad campaign and implemented them• Supervised data entry for all customer information, inventory control and credit card orders• Activated new publisher accounts• Trained new employees with sales calls, how to overcome objections and publisher acquisition• Achieved 77% increase in company growth every month in new publisher and advertiser… Show more • Managed heavy inbound and outbound customer service call center for United States division• Conceptualized marketing solutions for ad campaign and implemented them• Supervised data entry for all customer information, inventory control and credit card orders• Activated new publisher accounts• Trained new employees with sales calls, how to overcome objections and publisher acquisition• Achieved 77% increase in company growth every month in new publisher and advertiser accounts• Generated campaign performance reports for weekly meetings. Show less

• Afternoon Drive host on Alternative Mix 1510AM & Cool 94.3FM. Morning Swing Jock• Performed over 100 personal appearances for advertising clients for station events and promotions • Produced on air spots, commercials, personality intros and caller content for shows• Worked with the Program Director on music selection and creative promotional contests