Paul Sera Email and Phone Number
I am an experienced I.T. Technical Lead with 20 + years of corporate experience in a magnitude of organisations. I'm a very outcome focused leader with a talent to manage and motivate team members to ensure exceptional results, with a track record of successfully delivering multiple critical initiatives concurrently within a complex global 24x7 operating environment for a fortune 500 company. I have proven ability in stakeholder management at all levels including management of vendors to guarantee continual service improvement initiatives whilst achieving operating cost reductions. I am highly focused on identifying areas of skills gap to ensure continuous individual and team development.I have performed IT Project Management within a complex global environment managing the planning, implementation and delivery of mid-sized projects. I have proven experience in managing and leading a breadth of technologies on an enterprise scale predominately in the System Center Suite, Automation, Backup, Wintel Server space (Microsoft Technology Stack) and Cloud environments. Furthermore I am very passionate about technology and IT, including my career and progression. I have performed the Service Provider role for the System Center Configuration Manager (Software distribution) and System Center Endpoint Protection (Anti-Virus) global services following the ITIL V3 framework, delivered to 65,000+ client devices for a global Fortune 500 company.
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CeoNext Gen It & Digital Agency Apr 2015 - PresentBlack Rock, Victoria, AuNext Gen Digital is Melbourne’s Forward-Thinking Digital Agency. Our expertise lies in turning technology into valuable assets for your business, driving digital growth and profitability. In today’s digital era, establishing a strong digital presence is key to generating more business and achieving success.Our areas of expertise include: • Cutting-edge Web Design • Advanced Search Engine Optimisation (SEO) • Effective Google AdWords Campaigns • Strategic Social Media Management (Facebook & Instagram)We are committed to delivering cost-effective solutions that boost your organisation’s revenue. Our approach involves providing bespoke, best-in-class solutions, tailored to each client and backed by our technically skilled consultants. Our team excels in designing, building, deploying, and managing smarter solutions, saving you time and money.Our goal is to manage your digital footprint allowing you to focus on propelling your business into a new era of profitability and success. -
Founder & CeoRadial Life Feb 2014 - PresentClayton, Victoria, AuRadial Life is the brand for Automotive Enthusiasts. We supply Automotive merchandise including Automotive Clothing for men and women. We have a long-term aim of bringing Australia car events, car shows and MORE! Please keep checking our website and social media pages for the new stock, updates and information related to our activewear and drag race events. Radial Life, The brand for automotive enthusiasts. We aim to cover the whole car scene, stretching to all corners including:Drag Racing, Drifting, Burnout Competitions, JDM, Street SceneWe Have products to cater for automotive enthusiasts, like: Automotive hoodies, Car Hoodies, Car T-Shirts, Car Shirts, Car Hats, Car Merchandise, and our exclusive women’s activewear range that includes bike shorts, high-rise leggings and tights. -
Technical Team LeadPhilip Morris International Sep 2007 - Jan 2015Lausanne, ChTechnical Lead and Global Service Provider for the System Center Configuration Manager and Anti-Virus Technologies (SMS 2003 through to SCCM 2012). Providing feedback for biannual performance reviews and day to day management of dedicated contract resources. Working in the Systems Management team with the system center suite, automation tools/concepts including backups and scheduling tools. Performed the Project Manager and Technical Lead role in multiple successfully delivered projects. Member of multiple technology governance boards which include key decision making for the technology moving forward.•Specialising in System Center Configuration Manager 2007 - 2012 however proficient knowledge in the System Center Suite. •Services managed on an enterprise sized environment with over 65,000 devices and 180 SCCM Distribution Points•System Center Configuration Manager•System Center Endpoint Protection•Global Patching for Workstation and Server DevicesProject Manager for successfully delivered projects:•System center 2012 R2 Upgrade Project (8 months)•SCCM 2007 R3 Upgrade Project (6 months)Technical lead for successfully delivered project•SCCM 2007 to SCCM 2012 Global Migration (15 month project)Technical leadership of resources including providing biannual performance reviewsResponsible for:•Leading the SCCM and Anti-Virus technical resources•The SCCM and Anti-Virus production infrastructure including driving Service excellence and rapid restoration of Incidents and requests•Providing general advice to SCCM and Anti-Virus support Analysts and handle escalated client problems, queries and complaints in an effective and timely manner•Creation of Service documentation with SLA’s whilst understanding business requirements including a clearly defined RACI model•Creation of highly detailed Technical Documentation for internal staff to follow•Chair routine technology meetings -
Network AdministratorSigma Pharmaceuticals, Llc Jun 2006 - Aug 2007North Liberty, Iowa, UsLead technical network administrator including technical infrastructure architectural design for Sigma Australia wide. Working in the IT Team with the windows server technologies. SAN Administrator (Dell EMC SAN CX500) replicating between Clayton & Croydon including design of high availability solutions for critical applications. Liaison with third parties and vendors wherever required. The environment consisted of 1000 end users with 80 servers.• Involved in overall technical architectural design• Windows Server 2000 & 2003 including IIS• Active Directory• Lotus Notes• Checkpoint Firewall• Installation and maintenance of SQL Server 2000/2005• Infrastructure design and administration of Altiris Server• Infrastructure design and administration VMWare VI3• Overall Active Directory administration• Infrastructure design and administration of Legato SAN Backup• Server Administration• Responsible for all new server builds• Designed and validated server standard operating system image (Manual build with documentation & checks)• Monitoring of Dell insight manager• Resolving server related issues software/hardware• Microsoft WSUS• Patching for Server/Desktop level Australia Wide• Enhancing the technical expertise of peers and users via development of training materials and mentoring of new hires -
It Site LeadRsm Bird Cameron Mar 2005 - Jul 2006Perth, Wa, AuNetwork administrator including team leader for the Melbourne office technical team. Within this role I was reporting to the national IT manager located in the head office in Perth, responsible for the IT infrastructure within the Melbourne offices and some regional offices.• Day to day management of the Melbourne offices IT department• Day to day management of the junior technical member • Provide internal performance metrics for management • Managing and maintaining the IT infrastructure for some regional offices (Ballarat, Mount Gambier & Bendigo)• Maintaining Windows 2000/2003 including server operating system builds where required• Administering Lotus Notes R6• Administering the Altiris Server application• Managing Active Directory including daily tasks e.g. creating user accounts and modifying group policies wherever required• Performed server upgrades from Windows 2000 to Windows 2003 including Forrest and ADPrep to upgrade the domain -
Network Administration (Contract)Hobson’S Bay City Council Jan 2005 - Mar 2005
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Network AdministrationKordamentha Sep 2002 - Jan 2005Melbourne, Vic, Au -
Desktop Support (Contract)Glaxo Smith Kline - Employee Health Nov 2001 - Sep 2002 -
Network Administration/Desktop SupportLogical Procurement Nov 1999 - Nov 2001
Paul Sera Education Details
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Australian Institute Of ManagementDiploma Of Management Bsb51107
Frequently Asked Questions about Paul Sera
What company does Paul Sera work for?
Paul Sera works for Next Gen It & Digital Agency
What is Paul Sera's role at the current company?
Paul Sera's current role is Business Owner of Next Gen Digital, Radial Life & paulsera.com.
What schools did Paul Sera attend?
Paul Sera attended Australian Institute Of Management.
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