14+ years working within Information Technology.Ability to prioritize and multi-task effectively while working in a fast-paced demanding environment.Solid customer service skills, with demonstrated ability to successfully handle conflict and maintain calm in stressful situations.Strong analytical and problem-solving skills with an excellent working technical knowledge of systems administration, networking, network security, workstation and server operating systems, server tools, and utilities, and server data backup and restore.Knowledge of Microsoft Azure Endpoint, Active Directory, O365, iOS, Android, Windows 10, 11, and Mac OSX.Ability to communicate ideas and resolutions in a clear, concise, user-friendly manner.Effective listening skills.Excellent follow-up skills.