Paul (Pablo) Seuc-Rocher Email & Phone Number

Glendale, Ca, Us

The world’s leading all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

Paris, -, Fr

RogerVoice is a telecommunications application startup with a mission of developing accessible solutions for hearing-impaired individuals, with company recently signing $35 million contract with the largest telecom operator in France. In my role as Product Advisor & Board of Directors, I served as a lead advisor, contributing to the successful launch of an application which served nearly 5,000 active users speaking 80+ languages, with anticipated 75% YOY growth and call volume projected to increase by 300% in next year.Key Highlights:• Provided high-level advisement regarding strategy, product development and prototyping processes for entity generating over $1.5 million in annual revenue and transcribing more than 250,000 calls annually.• Developed product experience which utilized algorithm to automate transcription processes for organization raising over $1.7 million in initial capital, projected to generate more than $30 million in new revenue in next five years.• Evaluated partnerships with established telecom companies, working with executives to assess organizational targets.

Sunnyvale, Ca, Us

eGain is an innovative technology company generating more than $50 million in annual revenue, delivering integrated customer communications tools for over 350 clients and organizations including Fortune 500 companies, State Farm and the IRS. In my role as Senior Project Manager, I work to prioritize product requirements and specifications, evaluating market trends to optimize core offerings during period of peak expansion, with company achieving 40% YOY growth. Key highlights:• Optimized features accessed by 100+ companies, enhancing platforms which streamlined 600,000+ client interactions. • Managed 60% of proprietary product lines spanning chat, email, social media and dashboard applications, with integrated systems leading to a 70% average improvement in client issue resolution times. • Directed product redesign processes, developing visually-engaging omni-channel applications which impacted key partners including Apple, Instagram and Amazon, while reporting to Director of Product Management under CTO.• Improved support processes which led to 25% increase in call resolution and 50% reduction in handling times.• Provided tailored client trainings and technical support, leading company-wide webinars for up to 500 participants.• Oversaw partnership with Amazon Connect, expanding integration of call center interface to incorporate AI capabilities.• Completed comprehensive certification to integrate client interactions across dozens of platforms including Facebook and Twitter, working to enhance system capabilities.• Trained and supervised cross-functional teams across QA, engineering and documentation divisions, overseeing domestic and international staff throughout Europe and India.

Sunnyvale, Ca, Us

In my earlier role as Product Manager, I improved functionality of digital offerings including chat systems, agent consoles and core email products for enterprise accounts serving up to 40,000 end users. During this time, I executed product enhancements for systems utilized in corporations across healthcare, insurance and financial services sectors, working to ensure full compliance with Payment Card Industry (PCI) standards.Key highlights:• Directed development of key features which were integrated with omni-channel products accessed by Cisco and Avaya.• Streamlined requests from webchat platforms and social messaging services, including Facebook Messenger and Twitter.• Initially hired as Product Manager, earned promotion to Senior Project Manager due to exceptional contributions.

Palo Alto, Ca, Us

As Co-Founder & Head of Product of RoomReveal, I launched a successful start-up technology company which grew to $3 million valuation, offering social platform to expand promotional opportunities for global design industry professionals. In this capacity, I directed product development and community growth initiatives for dynamic platform for clients to showcase design portfolios, generating more than 500+ individual and commercial design firms worldwide. Key Highlights:• Worked to strengthen product development initiatives, leading client focus groups to inform creation of commercially-viable product which was utilized with more than 5,000 design projects during tenure.• Established client acquisition processes, achieving 10% weekly user growth with 33% activation and 25% signup rates.• Managed product enhancements, delivering major iterations which impacted launch of MVP, beta and consumer apps. • Oversaw digital media presence, growing Facebook community to 75,000 followers within three-month-period.• Trained and supervised teams of offshore developers, promoting adherence to product budgets and specifications.

Sol Republic is a high-end audio manufacturing company generating more than $25 million in annual revenue, with core products launched at Apple and Best Buy locations nationwide. In my role as Product Marketing Manager, I served as a key member of the inaugural team, digital programming and marketing strategies encompassing brand activations and promotional events. During this time, I contributed to the success of nationwide tours which reached up to 100,000 attendees.Key Highlights:• Designed and executed UI launch of branding website, creating e-commerce portal to enable direct-to-consumer sales which contributed to over 250,000 units sold within first year. • Oversaw team of six social marketers, compiling weekly reports outlining campaign performance and revenue for submission to executive management.

Chicago, Il, Us

Bandwidth Marketing is a creative concepting agency generating over $1 million in annual revenue and serving more than 50 clients, including Fortune 500 companies such as Tropicana and Allstate. As the first-ever employee, I served as an Account Director, developing marketing strategies for organizations across technology, retail, pharmaceutical and hospitality sectors.Key Highlights:• Conceptualized and launched integrated campaigns for companies generating up to $300 million in yearly revenue, creating impactful CPG and online retailers for key clients including TicketsNow and Soap.com.• Contributed to client acquisition strategies, and Account Management system, leading to tenfold increase in account base.

As Co-Founder of Che Mobil, I contributed to the launch of a European telecommunications startup, developing a business plan and detailed financial projections which secured more than $1.3 million in funding.Key Highlights:• Conceptualized and launched Germany's first SIM-only mobile phone operator with technologically-enabled, discounted global roaming plans across 160 countries worldwide.• Established exclusive partnership with third-largest airline in the country, resulting in distribution deal which led to over $300,000 in new revenue and more than 10,000 units sold.

Scoot France was a directory assistance provider founded by Vivendi Universal. In my role as Business Development Manager, I developed an enterprise directory assistance offer and signed the first clients including nationally-leading France Télévision channel. In addition, I drafted and executed equity swap pitch for management team, managing investor relations during negotiations of €6 million deal with M6 France's third-largest television station to secure a letter of intent.

Apprenticeship, Full Stack Web Development Coding Apprenticeship

Master Of Business Administration - Mba, Business Strategy & Administration

Bachelor'S Degree, Finance