Paul Foster Email & Phone Number

Milton Keynes

Northampton, England, United Kingdom

Northampton, England, United Kingdom

Milton Keynes, United Kingdom

I am a fully trained Realitis engineer and fully competent in carrying out remote fault diagnostic and fixes. I am also trained on a number of telephony voicemail applications. All work needs to be carried out accurately to reduce any risk to the customers phone system. Different customers have different contract agreements which have an effect on the timescales to carry out the work and the work is always carried out within the agreed timescales.Our department used to run 24/7 and out of hours we are required to manage the work on our own, to prioritise the workload and provide a full service to our customers out of hours.To provide technical assistance to other Unify engineers and provide 2nd line support to the professional services helpdesks.To proactively look at different ways customer issues can be resolved.

Milton Keynes, United Kingdom

Key memebr of the Centrica 2nd Line team where I actively managed faults on several PBX’s from dialling in to managing suppliers to fault resolution. This involved working during the day and on a call-out rota so faults can be managed 24 hours a day.In October 2000, a new professional services helpdesk was formed, dedicated to one customer and a team leader was required. I managed 2 helpdesks for the customer, one being a 1st line helpdesk (10 people), a 2nd line network support team (7 people) and the moves, additions and changes team (3 people). The Centrica helpdesk was new to Unify and I was actively involved in producing procedure documents, planning resources for personnel and implementing new procedures to the helpdesk.Communication skills are a key part to being a team leader, being able to communicate with my team members, internal departments and customers at all levels is the most important part of the role.

Northampton, United Kingdom

I worked in three areas of Nationwide during this period. I spent 3½ years at Kingsthorpe branch. I deputised for customer service manager in her absence and Interviewed customers for investment and basic mortgage advice. For 18 months at Moulton Park in the independent financial services division were I managed 3 investment consultant diaries for the South of the country.The remainder of the time as a trainer for a new featurenet system being rolled out to the branches. Travelling to branches access the country and train all members of branch staff on the phone system being implemented. I was required to survey the branch prior to installation and collect exact requirements from the branch staff and make appropriate suggestions.